Marianne Al-Ghazzali

Aurora, CO ***** 720-***-**** adpk47@r.postjobfree.com

Professional Summary

Senior Management Professional- Accounts and Finance / Customer Accomplished business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments. Offering over 19 year's of experience in Finance & Accounts, Process Transitions & Controls with specific expertise in MIS Reporting, Vendor Management, Accounts Payable, Intercompany Receivable, Balance sheet nominal reconciliation. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Analytical problem-solver with excellent communication skills.

Skills

●Accounts receivable

●Administrative

●Billing

●Customer service

●Financial Services

●Goal setting

●Insurance

●Distribute Mail

●Organizational

●Problem-solving skills

●Relationship management

●Sales

●MS Office, Outlook, Claim Center, software proficiency

●5 years claims expertise

Work History

Auto Adjuster Claims Representative, 03/2016 to Current

AMERICAN FAMILY INSURANCE – Englewood, CO

●Determine liability and document claim file with data obtained from interviews with persons associated with claim, accident report form, recorded statements, and police reports.

●Investigate, analyze insurance company's liability concerning personal, casualty, property loss, and damages.

●Correspond with medical specialists, agents, witnesses, or claimants to gather incident information.

●Calculate benefit payments approve payment of claims within specific monetary limit.

●Listen attentively to caller's needs to ensure positive customer service.

●Worked effectively in fast-moving work environment to process large volumes of auto and property claims

●Interviewed policyholders to verify information obtain additional details.

●Examined reports, accounts all evidence to determine integrity and accuracy of information.

●Followed up with customers on unresolved issues.

●Managed over 50 calls week also manage workload of 50-100 claims

Accounts Receivable Specialist, 01/2007 to 09/2015

WELLS FARGO BANK N.A. – DENVER, CO

●Responsible for managing over 300 accounts increase interaction with long term clients.

●Collected on accounts by sending bill reminders, communicating with responsible parties via phone, email, or mail.

●Created updated Excel spreadsheets to document office activity create reports.

●Successfully boosted collections from 80% to 95%.

●Consistently met deadlines, while demonstrating strong analytical problems solving skills to achieve corporate standards.

●Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

●Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

●Analyzed, prepared issued chargeback notices for payment to prevent third-party collection agency involvement.

●Applied more than 500 payments per week.

●Performed targeted collections on past due accounts aged over 30 days.

●Prepared mailed invoices to customers, processed payments documented account updates.

●Prepared billing statements, invoices for customer purchases recorded transaction date, price fees to support accuracy.

Accounting Specialists, 05/2001 to 01/2007

Adco General Corp – Denver, CO

●Worked with other departments to ensure alignment of company goals, as set by senior management and provided that business growth strategies are met.

●Competent in basic bookkeeping procedures, preparing invoices, processing payments, and account reconciliations.

●Solid knowledge of computer applications for accounting environment.

●Excellent organizational and planning skills ensure achievement of key responsibilities within strict deadlines.

●Checked vendor invoices, general ledger and agency accounts.

●Verified, allocated and posted all payments and details of business transaction to accounts.

●Collected and posted insurance payments to customer accounts.

●Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.

Education

Associate of Science degree: Business Administration, 06/2016

National American University - Denver, CO

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