VICTORIA MWENDE

070******* adpk3w@r.postjobfree.com 730**-*****

Professional Objectives

Exercised hotelier with over five years of experience in hospitality industry. Excellent reputation for resolving problem and improving customer satisfaction. Consider hardworking punctual and driven seek to maintain a full time position that offer professional challenges utilizing interpersonal skill, excellent time management and problem –solving skills.

Experience

Head of hospitality department – 04/2021 to current.

Pentanns institute - Nairobi, Kenya

Serve customer and follow outlined steps of service

Quickly learn new skill and apply them to daily task, improving efficiency and productivity. Work with all type of customer to understand their needs and provide excellent services.

Work closely with my juniors to, attain optimum level of communication to effectively and efficiently complete project

Tutorial teacher- 01/2018 to 02/2019

St Columba’s college – Nairobi Kenya

oPlanned lesson for allotted time to strengthen weak subject and build skills.

oOrganize group tutorial session to help student struggling in similar area.

oPrepare lesson plan to meet goal identified in student’s individualized study plan.

oTaught and assisted student in such areas as practical lesson and cost accounting area of study, creating tailored lesson plan and study guide on subject matter.

oProvide homework assistance using specific curriculum and material.

Supervisor 02/2016- 04/2017

Karen Ndege Inn- Nairobi, Kenya.

Applied strong leadership talent and problem solving skill to maintain team efficiency and organize work flow.

Create successful work schedules for each team member to maintain deadlines and full staff shift

Direct staff and managed annual capital budget.

Management trainee -01/2013- 08/2014

Serena hotels- Nairobi, Kenya.

Create internal control of day to day transaction and punctually opened and closed business.

Forecasted business need and scheduled employee to meet expected demand.

Reviewed financial account for accuracy and resolved discrepancies.

Set, enforced optimized internal policies to maintain responsiveness to demand.

Skills

Hospitality

Proficiency in hospitality system

Sanitation and safety professional

Education

Kenyatta university, Nairobi, Kenya.

12/2020. master’s in business administration

Awarded. master’s in business administration strategic management

Kenyatta university, Nairobi, Kenya.

12/2015. Bachelor of science hospitality management.

Awarded. class second honor.

Kenyatta university, Nairobi, Kenya.

10/2014. Certificate in mentoring and counselling.

Attained. Distinction

Alpha institute of accountancy – Nairobi, Kenya.

05/2013. Certificate in professional accounting

Awarded CPA 1&2

Chuka high school

10/2010. KCSE

Attained. B-

St Joseph primary school

10/2006. KCPE

Attained. B+

References

Ezekia kamuri mwangi

Email: adpk3w@r.postjobfree.com

Tel: 072*******

Professional: hotelier.

Ann Stellah Gakii

Email: adpk3w@r.postjobfree.com

Tel 072*******

Professional: tutor.

Caroline Nungari

Email: adpk3w@r.postjobfree.com.

Tel. 072*******

Professional: administrator

Contact this candidate