Wesleyan University Customer Service
Resume:
Patricia A. Moore
Lyndhurst, Ohio 44124
adpjrr@r.postjobfree.com
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Summary of qualifications
Over the course of 17 years my positions have allowed me to service the customers via phone and chat in telecommunication, administrative duties, and services skills. Strong attention to detail handwriting dictation and documentation thoroughly is a focus as well as maneuvering through multiple screens to reply to chat service request.
Professional Achievements
High School Diploma, ASB Indiana Wesleyan University, Perfect Audits, Wow Awards, Per Farmer of the Month, Lead of the Day, One Hope Wine Cause Entrepreneur
Professional Experience
Bristol West Insurance Group/Farmers Ins. Independence Oh June 2003 – Dec 2020 Senior Service Advocate;
Process insurance changes via phone & chat processed payments and provided quotes. Assist producers, insureds, and brokers with questions regarding billing, endorsements, and navigation via internet pages. Process manual terminations, cancellations, reconcile reports and follow up. Coaching and providing feedback on new hires and submit heat tickets to resolve system issues.
Marketing Programs, Inc. for National City Bank Beachwood Oh December 1998 - July 2003 Administrative Representative
Answer phones and direct callers to sales representatives or proper voice mail extensions. Sort and deliver incoming mail, faxes, stock products and order supplies as needed. Input data from branches to computer system and participated in lead sourcing programs that increased sales through strategic market analysis of branch territories, sales statistics, and representative profiling.
I.H.D.G. Imperial Home Décor Group Beachwood Oh November 1998 – October 2002 Team Leader
Maintained constant communication between customer service associates and customers, to insureds all productivity schedules and quality standards were met. Processed return authorizations, defective claims, and pattern inspections. Locate and research pattern identification for consumers and associates to purchase at local retailers.
Patricia A. Moore
5016 N Sedgewick Rd
Lyndhurst, Ohio 44124
adpjrr@r.postjobfree.com
Reference upon request
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