Customer Service Sales Manager
Resume:
SUMMARY
Ability to deliver great customer experiences in any environment and is
invigorated by constant personal interaction.
APPLE ORLANDO, FLORIDA
Specialist; RCC Voice and RCC Chat Advisor 2018 - PRESENT
• Drive sales, create owners, build brand loyalty
• Curate complete solutions for customers based on needs and passions
• Support Retail at Home in RCC during store closure (June 2020-April 2021) in voice and chat roles, continuing to provide excellent customer service.
• Work towards and achieve goals based on company priorities BOOKING.COM Orlando, FLORIDA
Customer Service Executive 2016-2018
• Liaison for accommodation partners and customers
• Efficiently resolve customer inquiries via phone and email
• Provide high level of customer service and support to customers
• Top 10% in resolution rate
NEW BALANCE Orlando, FLORIDA
Sales Manager 2014-2016
• Train new and current associates on sales techniques, features and benefits of our products.
• Assisted in all retail operations, including sales, customer service, merchandising, store budget preparation, loss prevention.
• Coordinate volunteer opportunities with store management to serve our community.
EDUCATION
Valencia College - Associates Degree in General Studies University of Central Florida - Bachelors Degree in Communications/ Minor in Public Relations
SKILLS
- Fluent Spanish
- Strong communication
- Excellent time management skills
- Ability to maintain composure and
customer focus while
troubleshooting and solving issues
HENNY OGANDO
HENNY.OGANDO555
@ICLOUD.COM
6612 ODYSSEY LANE
ORLANDO, FL 32821
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