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Cake Decorator Customer Service

Location:
Bloomington, IN, 47404
Posted:
December 03, 2021

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Resume:

Lora Wolven

Bloomington, IN *****

adpjqg@r.postjobfree.com

812-***-****

Bakery

with 30 years experience. Areas of expertise include Baking, Training, Leadership, Ordering, Production of Products. Customer Service.

Work Experience

Bakery Supervisor

Fresh Thyme Farmers Market - Bloomington, IN

May 2018 to Present

Inventory, Ordering, stocking Product,Cost, Shrink,

Delhi Sous Chef -Bakery -Cake Decorator

Kroger - Bloomington, IN

February 2016 to Present

Worked directly with Bakery Department, I've been in retail for over 30 years. Most my experience has been in Supermarkets. I've baked scratch products for stores, I made wedding cakes, Birthday Cakes for customers. I've trained new employees. I have advanced over the years as far as management. I've done ordering and inventory for the store. Bakery and Cake Decorator

IU - Bloomington, IN

October 2013 to July 2015

Worked directly with Bakery, I made scratch production of cookies doughs, to quick breads, cheesecakes, Wedding cakes, Cupcakes for orders or for the Bakery.Decorating Cakes for customers. Preparing for banquets for parties.

Cake Decorator

Jungle Jim's International Market - Fairfield, OH

May 2011 to October 2013

Cake Orders for Customers, Customer Service, Prepared all Cakes for the store to sell for the Customers.

Prepared special creams and frostings for cakes and other dessert specialties. Handled phone calls regarding inquiries, cancelled orders and ordering conflicts. Kept work area safe and sanitized by washing utensils, tools and countertops. Increased business sales by [Number]% by influencing purchases and attracting customers with displays and professional service.

Worked with customers to come up with their cake vision based on color, theme, size and price. Used a variety of baking and decorating tools such as mixers, carving tools and confectionery products.

Served [Number] bakery customers daily with professional and effective customer service. Head Cake Decorator

Meijer - Fairfield, OH

December 2009 to May 2011

Prepared special creams and frostings for cakes and other dessert specialties. Weighed, boxed and wrapped bakery products.

Handled phone calls regarding inquiries, cancelled orders and ordering conflicts. Kept work area safe and sanitized by washing utensils, tools and countertops. Managed material inventory and ordered new materials when needed. Worked with customers to come up with their cake vision based on color, theme, size and price. Used a variety of baking and decorating tools such as mixers, carving tools and confectionery products.

Iced and airbrushed cakes and other pastries for customized orders. Packaged and labeled baked goods with accurate descriptions and ingredients. Set heat and humidity temperatures for proof box.

Carefully and attentively took customer orders by phone and in person. Complied with all health and safety codes.

Filled out inventory and production sheets and informed head baker of stock levels. Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.

Replenished and rotated food items, following correct food cooling and storage procedures. Education

High School Diploma

Cincinnati State Technical and Community College - Cincinnati, OH 1987

Additional Information

Skills

Team leadership Extremely organized

Self-motivated

Strong verbal communication



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