Shirley Campbell

Little Elm TX ***** {210-***-****} adpjpo@r.postjobfree.com

Professional Summary Skills Work History:

Hardworking Customer Service Representative with 10+ years of experience working with technology and customer service. Trained in project and time management with extensive knowledge of problem resolution and proven multitasking abilities. I am committed to maintaining professional relationships with clients to increase profitability and drive business results. I am also a knowledgeable and dedicated customer service professional with extensive experience in the telecommunications industry. Many colleagues have referred to me as a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Additionally, you will find that I am highly motivated to maintain customer satisfaction and contribute to company success. While I specialize in quality, speed and process optimization, my goal is always to remain articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History:

03/2018 to 07/17/2021

One Touch Direct – San Antonio, TX .

ID Verification Agent {Digital transactions} Video Calling helping individuals securely upload requested documents. Prove their identity, copy and upload their documents online. Ensuring individuals are who they claim to be while keeping out fraud. Assisting Government workers and Healthcare professionals with logins, or discounts from retail brands, through technical, video chat and email-related support.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. Leveraged sales expertise to promote cellular phones and accessories and capitalize on upsell opportunities. Regularly exceeded daily sales and product add-on quotas. Entered customer interaction details in VMWare to track requests, document problems and record solutions offered. Preserved revenue streams by utilizing strong communication and negotiation skills, offering Education refunds as last resort to maintain customer satisfaction. Suggested new procedure to persuade cancelling customers to stay with the company, resulting in 30% decrease in cancellations. Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

SKILLS:

Intermediate to advanced computer skills

Passion for delivering excellent customer service experiences Flexibility to work nights and weekends as needed

Multi-tasking abilities with browsers,search engines and operating systems Excellent time management skills and attention to detail Credit card processing

International sales support

Complaint resolution Sales expertise

Inbound and Outbound Calling

Service standard compliance

Good listening skills

Multi-line phone talent

Strategic sales knowledge

Professional telephone demeanor

EDUCATION:

High School Diploma 08/1985 Bay Ridge High School - Brooklyn, NY Associate of Arts: Real Estate 09/2009 San Antonio Board of Realtors ( Sabor) - San Antonio, TX