Shermane McKenzie

**** ******* ***., ******, ** *5215

adpjoa@r.postjobfree.com

214-***-****

Objective: To be part of a dynamic, skilled team that is focused on providing accurate organizational structure and enthusiastic presentation. The opportunity to build on acquired skills, and the prospect for career advancement.

Skills: Vast experience in scanning high-level, high confidential government documents High-level security clearance

● Experience in accounting, reconciliation, payable and receivable In-depth customer service experience

● Skilled in mail room, routing, and sorting

● Knowledgeable in updating and maintaining accounting reports

● Well-acquainted with Microsoft Office and most accompanying software.

● Excellent project management, quality control, and communication skills.

● Experience with past and current technologies, including social media. RandstadUSA / Irving Public Sector Lockbox Irving, TX Cash and Trade Processor

Full-time, February 2021 - Present

● Batch and scan documents with the highest level of accuracy

● Enter a variety of data using the most current technology

● Review data discrepancies and advise superiors of any issues

● Adhere to all departmental policies and compliance guidelines

● Primary responsibility requires successful processing of Public Sector applications in a fast-paced environment with a high focus on quality, detail and accuracy. As a critical member of the Operations Production Team, the goal is to meet production and quality standards in all core functional areas, ensuring timeliness and quality requirements are met. Professionally interact with team members and management to achieve success. Professional Experience:

RandstadUSA/JP Morgan Chase - Lewisville, TX

Document Prep. Processor

Full-time, November 2019 to December 2020

● Prep documents for scanning

● Open and process high-security immigration documents from VISA petitioners to legal matters, to determine that all required information is accurate, present, and date-stamped.

● Ensure efficient and confidential processing.

● Review all documents for quality control and assurance. RandstadUSA / Irving Public Sector Lockbox Irving, TX Cash and Trade Processor

Full-time, February 2018 - August 2019

● Batch and scan documents with the highest level of accuracy

● Enter a variety of data using the most current technology

● Review data discrepancies and advise superiors of any issues

● Adhere to all departmental policies and compliance guidelines

● Primary responsibility requires successful processing of Public Sector applications in a fast-paced environment with a high focus on quality, detail and accuracy. As a critical member of the Operations Production Team, the goal is to meet production and quality standards in all core functional areas, ensuring timeliness and quality requirements are met. Professionally interact with team members and management to achieve success Central Research Inc. (CRI) Mesquite, TX

General Clerk I

Full-time, April 2013 – January 2018

● Review incoming VISA files

● Opening and processing incoming mail

● Review and process immigration files based on department metrics

● Handle quality control and ensure documents meet requirements

● Routing mail to correct departments

● Open and process high-security immigration documents, from VISA petitions to legal matters, to determine that all required information is accurate, present, and date-stamped. Route mail to proper departments to ensure efficient and confidential processing. Review all documents for quality control and assurance. Expedia / Hotels.com Dallas, TX

Credit Card Coordinator

Full-time, December 2007 – December 2010

● Assisted customers with questions concerning credit card disputes and authorizations

● Provided back-up information to clients concerning transactions

● Reviewed various reports (aging, receivables, etc.)

● Researched and resolved issues on unpaid cash accounts

● Aided customers by answering questions regarding their virtual credit card disputes and credit authorizations that were erroneously charged. Processed invoices received from clients, and provided additional information on credit adjustments and exceptions. Reviewed reports to identify unpaid invoices, and determined appropriate courses of action to collect said payments.

Expedia / Hotels.com Dallas, TX

Payment Service Coordinator

Full-time, September 2005 – December 2007

● Processed invoices received from vendors

● Determined full and partial payments for specific invoices

● Balanced accounting ledger on item entries

● Reconciled invoice accounts and prepared balance sheets

● Processed hotel reservation invoices from clients and vendors to ensure payment was completed, in partial or in full. Reviewed reservations to balance accounting ledger, and reconciled invoices for balance sheets.

Education & Training:

Microsoft Office and most Windows software

Accounting, specifically accounts payable and receivable General knowledge of most proprietary software and programs Phone customer service and call center experience

Typing 65 wpm, 10-key 10,000 kspm

Training in security awareness and fraud

Algonquin College of Applied Arts & Technology, Ottawa, ON Canada Accounting and Computer Applications

Willis College of Technology & Business, Ottawa, ON Canada Diploma in Computer Networking

References:

Additional references available upon request

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