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Night Manager Front Office

Location:
Nairobi, Nairobi County, Kenya
Posted:
December 03, 2021

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Resume:

Curriculum Vitae

Personal Details

Name: Bonface Karanja Njenga

Contact address: P.O Box 954 Nairobi

Cell Phone: 071*******

Email: adpjm6@r.postjobfree.com

Date of birth: 3rd/January/1989

Nationality: Kenyan

Gender: Male

Marital status: Single

Religion: Christian

ID Number: 26188792

Languages: Spoken Written

English : Excellent Excellent

Kiswahili : Excellent Excellent

French : Fair Fair

Career Objective:

To work with an organization offering challenging responsibilities and opportunities for career growth, and presenting situations calling for commitment, dedication, creativity, evaluation and decision making with an aim of exploiting my abilities in effective management of resources and manpower and to be able to operate different systems relevant to the industry.

QUALITIES

Good oral, written communication and interpersonal skills.

Quick learner and results oriented.

Diverse and solid managerial skills in planning, administration and organising.

Dedication and drive as a hard-working individual.

Ability to manage multiple tasks in a pressured environment.

EMPLOYMENT HISTORY /PROFESSIONAL EXPERIENCE

September 2015 to November 2020 -Radisson Blu Hotel Nairobi Night Auditor. (From time to time relieved the night manager incharge)

MAJOR DUTIES AND RESPONSIBILITIES

Check on outstanding arrivals in the system. Charge no-shows or release rooms if necessary with proper documented explanations Report on Late cancellation along with the reasons. Report on late check out.

Check rate variance report against rates schedules( contracts) and obtain reasons for variances.( to take up the same with RDM and SM)

Check reasons to postings to lost interface and check that they have been re-posted to the correct room subsequently

Check all discounts given to room charges and obtain authentication on approval at the right level.

Check housekeepers discrepancy report for the shift (day or Night

Check all bills transferred to PM rooms and query length of stay in the system, reason for them being outstanding, mode of transfer/approval to PM. All PM opened must be authorized.

Check all guest in house by complimentary and house use for proper written approval

Ensure all credit cards are posted in Opera before cut off

Check all restaurant sales summaries for the day .Ensure they are properly prepared and signed by relevant personnel.

Check pre-billings, deposits received and deposits applied reports and ensure correct tagging.

Physically check and confirm that all the bills for every outlet are used serially. The bills control books to be submitted daily by the last person in the shift, and collected from the income audit office every morning. Any missing bill should be reported to income audit for further follow up. All the outlets cashier summaries must be countersigned by the Night auditor upon verification

Run the night and end of day procedure

August 2014 to September 2015 The West Hotel Night Cordinator

Currently incharge overally at the front office department and overseeing the activities of the entire hotel

In charge of: Front office

Housekeeping

FnB

Kitchen

Security & Maintenance

August 2013 to August 2014 Westhouse Hotel Nightauditor

Areas covered: Front Office: Night auditor

Reception

Cashiers

Reservations

March 2012 to August 2013 Sentrim Six Eighty Hotel

Position- Front Office Agent

I was commended for my ‘ready to learn attitude’ and ability to work under extreme pressure.

MAJOR DUTIES AND RESPONSIBILITIES

Check in and out of guests.

Briefing guests about hotel, available facilities and activities.

Room allocation with special requests if any.

Preparation of daily summary of sales report on revenue collection from different points of sale.

Solving of guest problems/ complaints in conjunction with relevant departments.

Correct billing and invoicing.

Handling forex transactions.

Balance cash report at the close of a shift.

Accountable for final settlement of guest accounts.

Handling all cash including paid-outs and keeping house float balanced.

Reconciliation and ending the day – Night audit

September 2011 to February 2012 Planet Yoghurt

Areas covered: Customer Associates (ii)

Reception

Cashiers

Guest services

March 2010 to July 2010 - Industrial Attachment at Hotel Boulevard.

Departments Covered; Reception and Cashiering,Housekeeping and Laundry, Stores, Accounts and F and B Controls; Switchboard;

April, 2008 - March, 2008:-Hotel Practical at Utalii Hotel and Kenya School Of Monetary Studies every weekend.

EDUCATION HISTORY

2007- 2008:- Kenya College Accountancy

Kenya Accountants and Technicians Certificate.( KATC)

2008- 2010:- Kenya Utalii College

P.O. Box 310**-*****,Ngara,Nairobi.

Career Course in Front Office Operations.

Graduated with a pass.

Subjects Covered:-

Front Office Accounts

Front Office Procedures

General Accounts

Manual Accounts

Hotel Information System(Micros-Fidelio)

Principles of Organization

Human Relations

Supervision

Business Communication

Tourism Theory

Hotel and Catering Law ( Cap 494)

Social Studies

Computer basics

Food and Beverage Control

Foreign Language( French)

Systems Operated

1.Micros Fidelio

2.Opera Version 5

3.Care 2000

2004 to 2007: Koimbi secondary school

Kenya Certificate of Secondary Education

1996 to 2003: Rorren junior school

Kenya Certificate of Primary Education

OTHER QUALIFICATIONS

1.Driving

2.First Aid

INTERESTS

Socializing and meeting new people

Travelling

Playing basket ball

LEADERSHIP

Floor captain- Kenya Utalii College 2009-2010

Scout leader-Koimbi secondary school.

AWARDS AND RECOGNITIONS

1October 2010 Certificate on fire fighting

2March 2007 Certificate of merit for basketball

3June 2005 Certificate of scouts participation

4May 2010 Red Cross Certificate of First Aid

REFERENCES

1.Mr. Wilson Mwangi

Head Of Front Office Department

Kenya Utalii College

P.O. Box 31052 Nairobi.

Cellphone:- 072*******

Email:- adpjm6@r.postjobfree.com

Professional

2. Mr. Godfrey Jaoko

Duty Manager

Westhouse Hotel

Mobile No. 072*******

Email:- adpjm6@r.postjobfree.com

3.Mr Bernard Gachago

Night Manager

Radisson Blu Hotel

Mobile 071*******

Email adpjm6@r.postjobfree.com



Contact this candidate