Customer service, Associates Degree in Hospitality
Resume:
Rebecca Yoffee
Highland Mills, NY *0930
Cell: 845-***-****
adpjcl@r.postjobfree.com
Education:
A.S., Hospitality and Tourism, Rockland Community College September 2014-May 2018
E-Business and Microsoft Applications, Orange-Ulster BOCES September 2012- June 2014
Work Experience:
Target – Team Member Monroe, NY July 2015-Present
Utilize excellent guest service skills.
Offer a fast checkout and genuine interaction with every guest by being friendly and respectful.
Quickly and accurately scan and bag all items, handles money and collect payments.
Educate guests on REDcard benefits and all the ways the guest can save, pay and shop through digital tools and services.
Make decisions and resolve guest concerns in a courteous, helpful manner.
Hampton Inn –Internship Nanuet, NY September 2017-December 2017
Gain experience in guest services by responding to inquiries, welcoming guests and tending to their needs while on the premises.
Take part in quality control process to ensure that guest rooms are upheld to the standards necessary to continually maintain and elevate the guest experience.
Gap Outlet – Sales Associate Central Valley, NY June 2014-September 2014
Ensured courteous, helpful customer service throughout the store.
Promoted a safe working and shopping environment.
Handled customer situations in compliance with policy and procedures.
Supported the execution of all shipment receiving and processing procedures to customer-ready standards.
Middletown Manor – Office Internship Middletown, NY March 2014-June 2014
General administrative support: file, organize, collating documents, prepare mailings; maintain inventory and stock general supplies.
PetSmart -Volunteer Monroe, NY October 2010-March 2011
Socialized and fed the cats
Guided customers into cat room to explore
Activities and Honors:
Honor Roll (CTEC) October 2012 & April 2013
Food Drive (CTEC) November 2012
Coat & Shoe Drive (CTEC) December 2012
Student of the Month (CTEC) December 2012
High Honor Roll (CTEC) February 2013
Skills:
Excellent communication and organizational skills.
Ability to delegate and prioritize tasks and responsibilities.
Excellent time management skills.
Ability to receive feedback and take action when appropriate.
Proficient in Microsoft Office 2010.
Rebecca Yoffee
13 Ash Court
Highland Mills, NY 10930
adpjcl@r.postjobfree.com
References:
Keith Hackett
Target
128 Bailey Farm Road
Monroe, NY 10950
Wendy Gordon
Hospitality Department Chair
145 College Road
Suffern, NY 10901
Email: adpjcl@r.postjobfree.com
Linda Hayden
Administrative Assistant
St. Thomas Aquinas College
125 Route 340
Sparkhill, NY 10976
845-***-**** (cell)
Email: adpjcl@r.postjobfree.com
Lisa Hatley
Teacher
North Rockland Central School District
2 Scandia Road
Congers, NY 10920
845-***-**** (cell)
Email: adpjcl@r.postjobfree.com
Contact this candidate