Whitney Thatch

Customer service

Raleigh, NC ****7

adpjc5@r.postjobfree.com

+1-252-***-****

I am looking to obtain a job working with telemarketing and customer service. With my many skills hopefully I can help you and your company grow. With your help I can expand my knowledge and bring more great customer service your way.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Certified Nursing Assistant

Brian Center Health & Rehabilitation/Hertford - Hertford, NC November 2012 to August 2020

Helping with activities, and assisting with answering phones, Microsoft excel to chart on patients, while charting taking and obtains vitals on patients, helping to get them up and dressed, and also assist with food.

• Performed data entry for shipments, customer information and orders

• Managed client records

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

Recptionist

Be Beautiful hair salon - Elizabeth City, NC

June 2014 to May 2017

Scheduled appointments using Microsoft office, taking money, greeting customers and sitting them down in the waiting area.

Education

High school diploma or GED

August 2005 to June 2009

High school diploma

Skills

• Caregiving

• Cleaning Experience

• Patient Care

• Vital Signs

• Phlebotomy

• EMR Systems

• Medical Records

• Medical Office Experience

• Telemarketing

• Medical Scheduling

• Medical Receptionist

• Insurance Verification

• Medical Billing

• Experience Administering Injections

• Tax experience (4 years)

Certifications and Licenses

CNA

CPR Certification

Assessments

Attention to Detail — Completed

April 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Service — Proficient

March 2020

Identifying and resolving common customer issues

Full results: Proficient

Sales Skills — Completed

August 2020

Influencing and negotiating with customers

Full results: Completed

Work Style: Reliability — Highly Proficient

January 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Nursing Aide Skills — Expert

August 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert

Verbal Communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Electronic Health Records: Best Practices — Proficient August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Administrative Assistant/Receptionist — Proficient August 2020

Using basic scheduling and organizational skills in an office setting. Full results: Proficient

Call Center Customer Service — Proficient

September 2020

Applying customer service skills in a call center setting Full results: Proficient

Medical Receptionist Skills — Highly Proficient

August 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Customer Focus & Orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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