I*C.INC *-** to Team Lead/Supervisor

Duties. Take incoming calls from customers who have Direct Express debt Cards. Card holders are people who are receiving Social Security Benefits that are sent to their card. Answer questions from customers about transactions, balance quires, on-line issues, and setting up online account. and disputes. As a team lead my duties include helping co working with questions they with accounts. Offering advice on where to find certain information for card holder’s question. Get over aspects of their calls. Sending updates to manager on individual’s progress. Have input on ways we as a company can improve

Ubiquity Inc. 9/18-3/19

Take incoming called from individuals who received traffic camera violations for 25 different states. Take payments for the violations over the phone. Explain the options they have or informing them of their Duties. court date. Once making payment of fines informing where to go to get there registration or tags for their card.

Payflex. 7/17-5/18.

Duties: Take incoming call from customers with questions about their FSA (Flexible Spending Account) or HSA (Health Saving Account) . Explain the difference between a FSA and HSA. Walking customer thru on how to file a claim. Explaining the benefits of a HSA account and how to use it. Giving updates on filed claims. Teaching members how to sign up for ether a HSA or FSA

CenturyLink. 7/15 – 5/18

Duties: Take incoming calls from CenturyLink customers who are having issues with their Internet or Prism TV. Troubleshoot those issues with the customer until all avenues are exhausted then send out a field tech to fix the situation. Help customers with questions on their account. Explain benefits of higher speeds for their internet. Informing customers how to set up their internet/ Prism accounts from their home. Answer some billing question.

TSYS Merchant Solutions 11/14-07/15

Duties: Take incoming calls from merchants and trouble shoot issues with their point of sales terminal...i.e. Credit card machines. Check for authorizations for transaction. Walk merchants through download of terminals. Make changes in terminal files for download. Explain monthly fees to merchants. Set up replacement for bad terminals

Omni Hotels and Reservations 10/13 to 8/14

Duties: Take incoming calls for hotel reservation at various Omni properties across the country. Explain the benefits of staying at a Omni hotels, such as amenities, local night life and sporting events in the area. Tell customer about the rewards plans that Omni has and explain their benefits. Quote prices to potential customers.

West Corp. ESPN/SIRIUS- XM 7/12-9/13

Duties: ESPN. Take incoming calls from fans for their Fantasy Sports Teams. Explain the rules of their fantasy sport. Explain how trades, free agency, waivers work in fantasy sports and how to use them. Offer ESPN the Magazine for customer who calls. Show how to use the Watch ESPN App.

SIRIUS XM. Retain Customers who are thinking of canceling there Sirius-XM services. Offer Promo rates to keep customers active. Activate radios for new customer. Setting up payment plans for customers and offer billing solutions.

Vertrue-corp.

Title: Customer Service/Retention. 6/11 to 7/12

Duties: Help customer with their credit scores on the Freescore.com, CreditscoreComplete.com and Credit Adapter.com Web sites. Walk customer thru setting up credit score accounts. Explaining benefits of the credit scores account in order to retain after 7 days. Troubles shoot issues for customer with open accounts.

First National Bank-Omaha

Title: Card Member Services. 05/10 to 4/11

Duties: Take incoming calls from customer and answer questions about their Credit Card accounts.

Explain interest rate, late fees, and other charges that occur on their account. Offer fee base products to customer. Show customers or walk them thru balance transfers, online accounts, taking Credit Card applications and putting charges in disputes. Offer credit advice for customer and ways to lower their balance. Report lost or stolen credit cards.

Candlewood Suites Hotel

Title: Front Desk/Night Audit 05/09 to 04/10

Duties: Check in and check out guest. Help guest with question about the area. Collect monies from different parts of the Hotel. Run the night audit for the hotel. Do some washing of towels and sheets for the housekeeping staff. Walk around the hotel to pick up loose trash and litter

Education: Lincoln University, Jefferson City, Mo. 1982-1986

Major: Mass Communication

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