Customer Service Representative

Amanda Albert

Sales

Presque Isle, ME *****

**************@*****.***

+1-207-***-****

I am deadline-oriented who's offering well-developed skills in customer service, telephone etiquette and issue resolution. Pursuing a position in a busy organization where focus and dedication are highly sought.

Authorized to work in the US for any employer

Work Experience

Certified Nursing Assistant

Caribou Rehab & Nursing Center - Caribou, ME

March 2020 to Present

I help the residents though out the day from bathing, bathroom, eating, ambulating, one on one activities, and more.

Waiters/Production/Driver

Pizza Hut - Presque Isle, ME

July 2019 to January 2020

• Greeting guests and taking drink and food orders

• Staying attentive to the needs of guests in the dining area

• Delivering food from the kitchen to the guests

• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests

• Following health code standards with regards to the handling of food

• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more

• Prepares food items for cooking

• Adds or removes food product from freezer, cooler, or proofer

• Labels and dates food items appropriately

• Makes food products in accordance with spec charts

• Making deliveries to customers in a quick and efficient manner

• Collecting cash payments and making appropriate change

• Cleaning the store during slow periods

• Help put away truck deliveries as they arrive

• Assist with food preparation when needed

Sales Manager

Aaron's - Presque Isle, ME

December 2014 to June 2019

Aarons/ Dec 2014 to Jul 2019

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines

Led employee performance reviews and discussed improvement strategies with each team member

Managed day-to-day operations, including supervision and assignment delegation Coordinated sales reports, reconciled accounts and made bank deposits Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes

Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies

Processed credit card payments and counted back change and currency with 99.99% accuracy rate

Certified Residential Medication Aide/PSS

Personal Services Of Aroostook - Presque Isle, ME

November 2011 to June 2012

Providing services to adults that have been diagnosed with a intellectual disability and/or Autism in the central Aroostook area

Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes

Ran errands for clients and transported to appointments to maintain wellness and support daily living needs

Shift Supervisor

Subway - Orlando, FL

January 2009 to September 2010

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

Prepared food items such as deli and hot sandwiches to meet customer specifications Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use

Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs

Education

High School Diploma

Seminole High School - Sanford, FL

Skills

• Account management (4 years)

• Training (7 years)

• Management Experience (6 years)

• Inventory Control (4 years)

• Customer Service (9 years)

• Service Technician Experience (5 years)

• Restaurant management (5 years)

• Serving Experience (3 years)

• Cooking Experience (2 years)

• Housekeeping (3 years)

• Documentation review (6 years)

• Account Reconciliation (5 years)

• Accounting (6 years)

• Computer Networking (6 years)

• Phone Etiquette (8 years)

• Housekeeping Management (3 years)

• Front Desk (6 years)

• Waitressing (5 years)

• Word Processing (7 years)

• Accounts Receivable

• Developmental Disabilities Experience (5 years)

• Food Production (5 years)

• Auditing (7 years)

• QuickBooks (4 years)

• Warehouse Experience (7 years)

• Microsoft Word (8 years)

• Kitchen Experience (4 years)

• Microsoft Outlook (9 years)

• Merchandising (8 years)

• Performance Management (6 years)

• Mentoring (7 years)

• Upselling (8 years)

• Tax Experience (10+ years)

• Office Management (9 years)

• Accounts Payable (7 years)

• Caregiving experience (5 years)

• Special needs (5 years)

• Budgeting (9 years)

• Analytics (6 years)

• Filing (8 years)

• Restaurant Experience (5 years)

• Receptionist (9 years)

• Conflict Management (8 years)

• Childcare (10+ years)

• Home Care (7 years)

• Team Building (10+ years)

• Team Management (10+ years)

• Supervising experience

• Commercial cleaning (4 years)

• Experience with children (10+ years)

• CPR certified (8 years)

• Nursing home experience (1 year)

• Financial Report Writing (4 years)

• Bookkeepin (8 years)

• Employee evaluation (4 years)

• Commercial driving (7 years)

• Direct sales (4 years)

• Employee orientation (5 years)

• Social media management (9 years)

• N95 fitted (2 years)

• Schedule management (6 years)

• Order fulfillment (7 years)

• Heavy lifting (6 years)

• B2B marketing (6 years)

• Order entry (7 years)

• Research (5 years)

• Payroll (2 years)

• Recruiting (6 years)

• General Ledger Accounting (2 years)

• Financial Analysis (6 years)

• Office Receptionist (8 years)

• Computer skills (10+ years)

• Cash handling (10+ years)

• Customer support (6 years)

• Pricing inventory (8 years)

• Bank Reconciliation (10+ years)

• High-end sales (6 years)

• Profit & Loss (5 years)

• Hoyer lift (3 years)

• Delivery driver experience (5 years)

• Load & unload (5 years)

Awards

Customer Service Representative of the Year

January 2015

Awarded customer service Representative of the year at Aaron's. We just opened the store and I started as a CSR. Soon after was promoted to Sales Manager right before I was awarded with CSR of the year.

Certifications and Licenses

driver's license

CNA

Food Handler Certification

CPR Certification

Infection Control Certification

Covid Vaccinated

Present

Additional Information

• Calm & level-headed under pressure

• Focused & detail-oriented

• Training & development

• Dependable & reliable

• Goal-oriented

• Excellent communication skills

• Employee scheduling

• Cash handling & Daily bank deposits

• Coordinating customer's file's

• Efficient and Accurate

• Account Management

• Outgoing personality

• Daily Strategy Meetings

• Multitasking & Prioritizing

Contact this candidate