Bar Manager Reservations
Resume:
Curriculum Vitae
NAME: Edward A. Jayme
ADDRESS: ***-*. ********* **. **** City
AGE: 39
BIRTHDAY: April 25, 1976
CIVIL STATUS: Single
GENDER: Male
RELIGION: Roman Catholic
Email Address: ************@*****.***
Any Position that firs my qulification
Current Work:
Norwegian Cruise Line
Casino Cashier:
Responsible for handling customer complaints, concerns and overall needs in a tactful and professional manner in the casino
Process guest payout (jackpot, payout) in exchange of cash, promote casino promotion tournament ( Black jack, Poker, Slot tournament)
Administer employee annual reviews and solve departmental conflicts and issues
NUMERO DOCE RESTAURANT & BAR
Restaurant & Bar Supervisor
January 2007 Until February 2012
Handle responsibilities of assisting bar manager with the day-to-day running of the bar
Responsible for handling customer complaints, concerns and overall needs in a tactful and professional manner
Perform responsibilities of managing department payroll including tracking and reporting time off of bar staff to the manager
Handle the tasks of managing department schedule including covering shifts and breaks
Provide support to bar manager in interviewing prospective employees
Responsible for providing training sessions to new employees on bar policies, procedures, and regulations
Administer employee annual reviews and solve departmental conflicts and issues
NUMERO DOCE RESTAURANT & BAR
Restaurant & Bar Supervisor
January 2007 Until February 2012
Handle responsibilities of assisting bar manager with the day-to-day running of the bar
Responsible for handling customer complaints, concerns and overall needs in a tactful and professional manner
Perform responsibilities of managing department payroll including tracking and reporting time off of bar staff to the manager
Handle the tasks of managing department schedule including covering shifts and breaks
Provide support to bar manager in interviewing prospective employees
Responsible for providing training sessions to new employees on bar policies, procedures, and regulations
Administer employee annual reviews and solve departmental conflicts and issues
NUMERO DOCE RESTAURANT & BAR
Restaurant & Bar Supervisor
January 2007 Until February 2012
Handle responsibilities of assisting bar manager with the day-to-day running of the bar
Responsible for handling customer complaints, concerns and overall needs in a tactful and professional manner
Perform responsibilities of managing department payroll including tracking and reporting time off of bar staff to the manager
Handle the tasks of managing department schedule including covering shifts and breaks
Provide support to bar manager in interviewing prospective employees
Responsible for providing training sessions to new employees on bar policies, procedures, and regulations
Administer employee annual reviews and solve departmental conflicts and issues
Casino Filipino VIP Club
Customer Service Officer
Jan 2, 2007 – September 2007
Responsibilities
- Satisfies the customers needs and wants
Ensuring the sales performance to maintain its momentum
Actively sells product by persuasion
Officer in charge of the team members
Monitor its sales performance
Achieves monthly sales target
Does project plan implementation
SM Group of Companies
Customer Relation Supervisor
October 2006 – January 2007
Responsibilities
- In charge of the security of all SM Tenants safety
- Conduct proper training and work ethics to all Security Guards under Agency and SM Tenants
- Monitor daily performance of all Security Guards
- Assist in all customer needs within SM premises
Princess Cruises
Officer Steward
January 2005 – December 2005
Responsibilities
Attends to customers needs
Assist in their daily needs like amenities, etc.
Made their beds everyday
Brings their used clothes to laundry service and back to their cabin
Ensures that cabins are clean
Does personal rapport to customers
Shangri-la Mactan Resort and Spa
Front Desk Officer
Responsibilities
In charge in all Reservations
Ensures all check-ins and check –outs are properly handled
Attends to all customers needs and concerns
Assist in forex exchange service to foreign guest
Air Philippines
Airline Representative
Responsibilities
Ramp Agent
Does their airline tickets
Attends to passengers needs incase of delayed flights and other concerns
Takes charge on check-in baggage’s of passengers
EDUCATIONAL BACKGROUND:
College Bachelor of Science in Business Administration
University of the Visayas
SY 1993 – 1999
Secondary Education St. Peter’s College of Ormoc
Ormoc City
SY 1989 - 1993
Primary Education Ormoc City Central School
Ormoc City
SY 1983 - 1989
SEMINARS/ TRAININGS ATTENDED
Customer Care Shangri-la Mactan October 8, 2002
Strategic Planning Shangri-la Mactan June 19, 2003
Fidelio Shangri-la Mactan October 8, 2002
Environmental Laws and Issues Shangri-la Mactan June 27, 2002
( R.A. 9003; R.A. 6969; ISO 14000)
Computerize Check-in Air Philippines April 17, 2000
Airline Safety Air Philippines April 17, 2000
REFERENCES
Jude Medida
Personnel Manager (former FOM Manager)
Shangri-La Mactan
Mobile no. 092********
Lordelie Dabuet
Manager,AirPhilippines Operations
Mactan International Airport
Mobile no. 091********
Pamela Tan
DM (Former FO Supervisor)
Shangri-la Mactan Resort
Jun Ouano
Green Forest, Inc
Mrs. Kristine Marie E. Chua
Area Sales Manager
Generali Pilipinas Life Assurance Inc.
8/F Pag-ibig Tower Bldg.
Ayala Business Park, Cebu City
231-9622 local 105
Jude Pangan
Reservations Manager
Marco Polo Plaza
Lahug, Cebu City
Contact this candidate