Nadia Nadane Loder Cataluna

Address : Al Riga Street Deira Dubai UAE

Date of Birth : September 6, 1985 Marital Status : Single

Visa Type : Employment Visa/transferable

Mobile # : 052*******

Objectives: To be a part of an organization wherein responsibility and task will be given to ensure consistent growth and development both as a person and as a professional.

Personal Strengths:

Comfortable with independent as well as team working environment’s

Flexible and adaptable attitude to change in roles and responsibilities

Adept at multi-tasking

Quick learning ability

Education:

Diploma Nursing (March 28, 2002)

Iloilo Doctor’s College, Iloilo City, Philippines

Work Experince

Company : Al Habtoor Polo Resort Club And Spa

Address : Wadi Al Safa 5, Emirates Road 611, Dubai,

United Arab Emirates

Position : Front Office Receptionist/Reservation

Duration of Stay : April 01, 2019 Until Present

Job Description:

Checks guest in while checking to ensure a credit card is received and making sure all information provided is accurate.

Must communicate with all departments regarding in house special events and needs.

Required to complete all guest transaction with the establishment.

Maintains working knowledge of all resort amenities as well as any special events.

Market and promote various stay upgrades, packages, and amenities.

Communicate and with the resort staff professionally.

Know all emergency procedures and the policies of the resort.

Handle all checks and cash according to Resort policies and procedures.

Responsible for communicating important information to the appropriate person or position.

Take and encourage guest feedback regarding their stay and services.

Answers telephone in a professional manner and assists guests with questions and concerns regarding the hotel property.

Ensure cash float is tally all the time

Company : Carlton Palace Hotel

Address : 0C Street, Deira Clock Tower Roundabout - Dubai

Position : Front Office Telephone Operator

Duration of Stay : December 03,2017 Until March 28,2019

Answering outside and inside calls

Assist the guest for their needs

Follow up the guest request to the corresponding department

Giving wake up calls upon request

Giving wake up calls upon request

Update guest id to CID System.

Report to CID officer if the CID System have troubled

Update hotel directory every end of the month.

Receiving and sending faxes

Receiving and sending emails

Scanning guest passport

Update guest profile in the Opera System

Company : Nihal Palace Hotel

Address : 0C Street, Deira Clock Tower Roundabout - Dubai

Position : Front Desk Agent

Duration of Stay : February 01, 2017 up to October 30,2017

Job Description:

Checks guest in while checking to ensure a credit card is received and making sure all information provided is accurate.

Must communicate with all departments regarding in house special events and needs.

Required to complete all guest transaction with the establishment.

Maintains working knowledge of all resort amenities as well as any special events.

Market and promote various stay upgrades, packages, and amenities.

Communicate and with the resort staff professionally.

Know all emergency procedures and the policies of the resort.

Handle all checks and cash according to Resort policies and procedures.

Responsible for communicating important information to the appropriate person or position.

Take and encourage guest feedback regarding their stay and services.

Answers telephone in a professional manner and assists guests with questions and concerns regarding the hotel property.

Ensure cash float is tally all the time

Company : Nihal Palace Hotel

Address : 0C Street, Deira Clock Tower Roundabout - Dubai

Position : Telephone Operator

Duration of Stay : October 26, 2015 up to February 01,2017

Notable contributions

Actively involved in Hotel activities like Team get together and Front Office get together

Nominated as Employee of the month on March.

Employee of the Month for the Month of May.

4 Appreciation Letter from General Manager

Company : Metropolitan Palace Deira Hotel

Address : 40 C Street - Umm Hurair Road, Deira

Position : Telephone Operator

Duration of Stay : August 26, 2015 up to October 26, 2015

Job Description:

Answering outside and inside calls

Assist the guest for their needs

Follow up the guest request to the corresponding department

Giving wake up calls upon request

Giving wake up calls upon request

Update guest id to CID System.

Report to CID officer if the CID System have troubled

Update hotel directory every end of the month.

Receiving and sending faxes

Receiving and sending emails

Scanning guest passport

Update guest profile in the Opera System

Company : Metropolitan Palace Hotel

Address : 40 C Street - Umm Hurair Road, Deira

Position : Housekeeping Attendant

Duration of Stay : January 9, 2014 up to August 26, 2015

Job Description:

Reports for duty on time

Sign daily attendance Sheet

Receives work assign, keys and supplies from the supervisor

Sign key logbook and responsible for the master key

Check all room to verify room status every morning

Clean all room assigned as per standard of Metropolitan

Check and report any maintenance work to the supervisor immediately

Inform or remove room service trays and trolley from the guestroom and corridors

Fill in the room attendant reports with accurate time of entering the guestroom

Turn in all the lost and found articles to housekeeping office before off duty

Attend daily briefing

Reports to work well groomed

Surrender the keys to supervisor after duty

Sign out to the key logbook after finished duty

QUALIFICATIONS AND SPECIAL SKILLS

Determined, hardworking, and well-discipline

Strong analytical and problem-solving skills

Good interpersonal and communication skills

Customer Oriented

Training & Seminars

Telephone Operator

Metropolitan Palace Hotel

Dubai way Champion

Carlton Palace Hotel

Character References:

Ms. Elizabeth Madriaga

Previous Manager in Metropolitan Palace Hotel Dubai

Email: adpj3p@r.postjobfree.com

Tel: 042051535

Mobile: 050*******

Mr. Stephen Dzousa

Previous Front Office Manager at Nihal Palace Hotel Dubai (Former Metropolitan Deira Dubai)

Email: adpj3p@r.postjobfree.com

Mobile: 0091 998-***-****

Mr. Francis Villanueva

Front Office Supervisor at Carlton Palace Hotel Dubai (Former Metropolitan Palace Hotel Dubai)

Mobile:050*******

Email:adpj3p@r.postjobfree.com

I hereby certify that the above information are true and correct to the best of my knowledge.

Nadia Nadane Loder Cataluna

(Applicant)

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