KIMBERLY WILLIAMSON

adpj25@r.postjobfree.com 843-***-**** Goose Creek, SC 29445

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified team members to meet and exceed objectives. Motivational, strategic and analytical problem solver with demonstrated record of success. Focused and versed in all aspects of running retail establishment, including opening and closing procedures, banking, and merchandising. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Top producing professional with superior customer relations and sales talents. Polished and poised and known for having exceptional drive. Very determined and dedicated team member that is known for punctuality, pursuing employment options where positive attitude will make a difference. Flexible and a very hard worker that is ready to learn and contribute to any team success.

Skills

Performance improvements

Customer retention

Outstanding communication skills

Store opening and closing procedures

Shift checklists

Accurate cash handling

Employee training

Team-oriented

MS Office proficient

Reliable

Sales professional

Staff training and development

Cross-functional team management

Sound judgment

Experience

O'Reilly Auto Parts Goose Creek, SC

Store Manager

08/2021 - Current

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize loss.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Resolved customer problems by investigating issues, answering questions and building rapport.

Strengthened work flow productivity by hiring, managing and developing top talent.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.

Improved store status by implementing process improvements and identifying performance gaps for corrective action.

Oversaw store operations while generating $40,000 in monthly sales.

Implemented succession planning by training and developing up to 6 associates into leadership positions.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Corrected operational discrepancies by developing and executing process improvements.

Assessed, optimized and elevated operations to target current and expected demands.

Boosted sales by 12% by cultivating customer rapport and delivering superior customer service.

Achieved sales quota of $30,000 by incorporating social media and brand marketing.

Diminished total loss by 6% by implementing effective operational improvements.

CVS Pharmacy Goose Creek, SC

Pharmacy Technician

01/2017 - 10/2021

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Interpreted and processed medication orders under supervision of pharmacist.

Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Transmitted claims to insurance companies for payment and reconciled EOBs.

Transmitted daily bulk orders to maintain inventory levels.

Prepared prescription transfers to other pharmacies.

Participated in prescription pharmaceutical and over-the-counter product inventory audits.

Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.

Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.

Used 8-point check system to verify labeled prescriptions.

Cross-promoted supplement and nutritional products to maximize add-on sales.

Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

Maintained clean and organized pharmacy shelving and work areas.

Verified patients' identities at pickup to prevent sale of wrong medications.

Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Efficiently processed cash register transactions for new and refilled prescription orders.

Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.

Prepared prescription labels, promoting accuracy in medication administration and dosing.

Adhered to regulatory guidelines for workplace safety and customer confidentiality.

Worked with insurance companies to process claims, resolve problems and obtain payments.

Established and updated patient profiles, medications and insurance details.

Supervised inventory levels to maintain adequate supply of medications and medical supplies.

Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.

Adhered to infection control policies and procedures to prevent spread of disease.

Prepared pricing and instruction labels for placement on prescriptions.

Compiled customer demographic, allergy and medical history background.

Received, reviewed, dispensed and labeled over 800 prescriptions daily.

Closely inspected medications to determine accuracy of identities, strengths and purities.

Processed prescription transfer requests from competitors.

Entered patient and medication information into the system to generate prescription labels.

Requested scripts from doctors and verified insurance and coding.

Merchandised related products to drive pharmacy department sales.

Pappys Hanahan, South Carolina

Manager

06/0189 - 07/0120

In the beginning I made the biggest and most important decision of initiating and modernizing their paperwork from the only way of doing things at the time which was simply pen and paper to the program Quickbooks Pro. This allowed the storing of company data and information, such as payroll, daily sales, and receipts to be found and stored easily on a few simple flash drives instead of boxes of paperwork.

I assigned tasks to associates to fit skill levels and maximize team performance.

Greeted and encouraged feedback from customers to implement in-store operational changes.

Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

Trained employees on additional job positions to maintain coverage of roles.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.

Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Monitored supplier operations to verify quality, delivery schedule and conformance to order specifications.

Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.

Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.

Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.

Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

Reduced shrink by developing culture of loss prevention.

Planned, supervised remodeling of the entire dining room, restrooms, business offices, and stock area allowing a more efficient and productive working environment .

Facilitated month-end journal entries, account reconciliation and invoicing using Quickbooks Pro.

Aided in negotiation with vendors and suppliers to reduce overall costs.

Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.

Delivered level of service to customers in effort to build upon relationships for future customerss.

Supervised overnight team functions and services for assigned work, maintained security and delivered support as well as discipline.

Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.

Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels in the store rooms and coolers.

Upheld company's high standards for business via leading by example and encouraging team members to adhere to company policies.

Completed daily sales reports and analyzed metrics to identify new trends.

Implemented and enforced policies and procedures by coaching employees and overseeing staff activity.

Conducted regular evaluations and addressed performance concerns directly with employees.

Supervised staff performing daily activities.

Adhered to store policies and procedures to maintain regulatory and legal compliance.

Investigated misconduct, mediated problems and determined appropriate discipline for staff.

Planned activities to support system changes to meet organizational needs and requirements.

Set challenging yet attainable goals to encourage continuous staff development.

Built relationships with internal team members and external partners to enhance effectiveness of team's work boosted moral, team and individual sales goals.

Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.

Hired all team members and trained and mentored formally and informally, developed and promoted according to performance and fostered collaborative team environment.

Reinforced active listening and mediation teams to remedy employee conflicts.

Maintained team progress against performance targets by motivating staff and proactively resolving department-level issue

Maintained safe and productive work and collaboration space for employees incoming deliveries.

Coordinated solutions and communicated with the owners to direct daily operations.

Assembled action item roadmaps to detail initiatives and provide insight into reporting for budgeting and planning specifics.

Worked closely with the owners to guide budget planning in sales, customer retention, and growth.

Education and Training

Hanahan High School Hanahan, SC

High School Diploma

06/1992

Certifications

CPhT accomplished April 2021 expires April 2023

South Carolina Registered and Licensed Pharmacy Technician

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