Amisha Dhingra

Contact Info: (M) +917*********

Email: adpizt@r.postjobfree.com

Address: Rama Park Road, Mohan Garden, Uttam Nagar

Objective

A creative, versatile and committed professional seeks a challenging position with an opportunity to contribute for the efficient operation of an organization, and to earn advancement through on the job performance in consideration of analytical, management and administrative skills.

Education

·MBA from Sikkim Manipal University in 2016.

·B.com from Delhi University In

·2012.

·Schooling from St. Crispin's SR. Sec. School.

Computer Proficiency

·Operating Systems: Windows 95/98/2000/XP/ W.7/W.10

·Proficiency in MS Office (MS Power point, MS Excel and Word)

Domain Knowledge:

·GECARS (Genpact Client Domain), OCP(AON Hewitt Client domain)

·SAP

·CODA

·Citibank Portal

·Bank of America Portal

·US Bank Portal

Work ExperiPortal (6.5 Years)

Working with Genpact India since 3rd-Nov-2016 – Present

ØRecord to Report (R2R) Duties and Responsibilities

§Maintain Check Register(Bank) incoming and outgoing payments

§Claim Payments through Citibank portal

§Journal Entries of Adara, Bank fees, SERFF, Miscellaneous expenses, Appointment fees, Money Market

§Maintain Query Tracker

§Bank Reconciliation of different different legal entities on monthly basis

§Process when transaction rejection

§Make Cash Actuals and Intercompany Settlement work flow

§Maintain Interco sheer on a monthly basis.

Worked with Convergys in Citi Bank since 01st -June - 2015 to Oct 2016.

ØDuties and Responsibilities as a SR. Executive

·Handling Citi Bank customer inbound calls

·Explain the procedure of forgot password and registration online account.

·Inform about the Due dates pay bills on time.

·Explain about the bills and about the interest rate how to calculate it.

Worked with AON Hewitt in Outgoing Cilent Processing ( Edits) since 29 th - NoV - 2012 to Dec 2014.

vDuties and Responsibilities as a Team Member ( Aon Hewitt).

·Research and analyze complex data/ plan provisions to resolve participant related issues

·If something was missing in their account like Address or DOB and we update it accordingly.

·Understand all aspects of Health and Welfare plans and processes in order to effectively provide customer service

·Manage vendor relationships and serve as the point of contact on issue resolution for participants.

·Ensure compliance to all federal and state laws, and client specific requirements

·Assist with routine and periodic process audits.

·Participate in annual open enrollment process including system updates, communications, and meetings, testing and working with assigned vendors as needed.

·Research and recommend plan changes as needed.

·Participates in identifying and implementing process improvement opportunities

·Involved in transition activities and streamlining process.

·Prepare SOP of different different cilent.

·Worked in Micro to pull the data.

ØAchievements

·Rewarded with Silver Awards and Broonze Award consecutively for best performance in quarter close. (Genpact)

·Received with Gold award for best performance on achievement. (AON Hewitt).

Personal Data

Date of Birth : 20 th May 1992

Status : Single

Place of Birth : Delhi

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