Veronica Quintana Mercado

**** **** **** ***** ****, San Diego, CA 92139

619-***-****

adpiyo@r.postjobfree.com

OBJECTIVE:

A rewarding position where I can prove my abilities and analytical skills As well as utilizing my people skills, being a great team player, and a very fast learner. Bilingual English/Spanish and putting 110% into what is expected of me. EDUCATION: Pima Medical Institute, Chula Vista, CA 07/2006-07/2007 Major: Medical Assistant

Awards: Academic Honors and Perfect Attendance

TRAINING SKILLS AND

QUALIFICATIONS:

Front Office Skills

● Basic Transcription, HIPAA, OSHA Guidelines

● Medical Law and Ethics, Medical Terminology

● Communication Skills, Taking Patient History, Processing Mail, Multiple Phone Lines

● Records Management, Scheduling Appointments, Electronic Medical Records

● Word, Excel, Outlook, Internet Explorer

Back Office Skills

● Autoclaving, Blood Glucose, EKG, Finger Puncture

● HemoCue, Injections, Patient Gowning

● Patient Positioning/Draping, Pharmacology, Routine Analysis

● Sed Rate, Sterile/Non-Sterile Trays, Surgical Instruments

● Throat Cultures, Venipuncture, Visual Acuity, Vital Signs

● Extensive experience with Maternal-Fetal Medicine, Perinatology PROFESSIONAL EXPERIENCE:

SDSU Foundation, San Diego, CA 06/2000-10/2003

Administrative Assistant- First point of contact for customers, answering telephones, supported four Administrators, mail distribution, filing, Xeroxing, faxing, preparation and closing of files for grants. Grant analysis, budget analysis, posting and adjusting budgets for grants, encumbrances, mileage reimbursement and miscellaneous tasks that were needed and/or requested. San Diego County IHSS, Chula Vista, CA 03/2005-11/2005 In Home Care Provider- Support for terminal cancer patients. Administered medications, meal preparation, bathing, personal grooming, provided transportation to and from doctors appointments. Picked up prescriptions and offered friendship and companionship. Dr. Francisco Martinez, MD, Chula Vista, CA 05/2007-06/2007 Medical Assistant Extern- First point of contact for patients, answering phones, Xeroxing, Faxing, Vital Signs, EKG, patient positioning and draping, Blood Glucose, finger puncture, Maintaining patient files, prior authorizations, assisted physician with the removal of sutures. PROFESSIONAL EXPERIENCE:

Kristi Ann Dove, MD, San Diego, CA 12/2007-06/2008 Medical Assistant- First point of contact for patients, filing, answering phones, voicemail retrieval, faxing, Xeroxing, appointment scheduling, placing appointment reminder phone calls, placing office supplies orders and ensuring receipt, handled doctors professional and personal appointments, sending off of super bills for billing purposes, maintaining patient files, Assisting patients with record requests, making sure the reception area was kept clean and tidy. Vital Signs, injections, dispensing medications, EKG, urinalysis, refill requests, patient positioning, preparation of patients for Nerve Conduction studies, scheduling of pharmacology rep. presentations, worked closely with Workman's Compensation adjusters to ensure treatment authorizations Medical Management Specialists, Inc. San Diego, CA 06/2008-11/2012 Medical Assistant- First point of contact for patients in a back office position. Greeting and rooming of patients, vitals, room set up for multiple procedures, stand by for MD, management of schedules, prior authorizations, refill request, patient interaction/care, assistant in serial ultrasounds, scheduling surgeries and inductions of labor as well as other procedures that required hospitalization. Faxing of perinatal medical records to Sharp Mary Birch on base systems for continuity of care. Administrative backup, phones, faxing, copying. Non-stress testing, setting up appointments. E-mail, EMR, OSHA, Medical Assistant trainer, blood draws, injections, staple removal, order routine labs, follow through with results, urinalysis, patient education. Ageless and Beautiful Medical Spa, San Diego, CA 01/2013-10/2016 Medical/Surgical Assistant

Back office duties, patient care, coordinate and confirm procedure with MD. Surgical preparation of room, assisting in moving and positioning the patient. Select and apply wound dressing as needed. Dispense medication to patient per procedure. Calling in prescriptions, vitals, autoclaving. Any other specific needs the MD requests.

Coco’s Bakery and Restaurant, San Diego, CA 06/2014-01/2016 Server- Prepare dining room and table for patrons to enjoy their meal. Protect establishment and Patrons by adhering to food, sanitation and alcohol beverage control policies. Transmit orders to kitchen by recording patron’s choices; identifying patron’s dietary needs and any special request. Keeps kitchen staff informed of meal progression. Serve meal to patrons, respond to any additional patron requests by inquiring of needs. Observe dining process. Maintain table setting by removing courses as completed, replenishing utensils, refilling beverages. Being alert to patrons needs. Obtains revenues by totaling charges, issuing bill, accepting payment. Contribute to team effort by accomplishing related results as needed. REFERENCES AVAILABLE UPON REQUEST

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