Yorba Linda, CA

714-***-****

adpiy6@r.postjobfree.com

JANA EBIG

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in the manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILL

- Report preparation - Staff education and training

- Credit card processing - Warehouse functions

- Complaint resolution - Lease renewals

- Order fulfillment - Background checks proficiency

- Inbound and Outbound Calling - Lease agreement preparation

- Strategic sales knowledge - Background in supervision and management

- Creative problem solving - Customer service background

- Data Entry - CRM

WORK HISTORY

R & B Wire Products Inc., Santa Ana, CA — Customer Service & Inside Sales 01/2011 - Current

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

● Manage EDI (Electronic Sara Interchange) Orders from largest customers o(over $2 million annual sales)

● Communicated with vendors regarding backorder availability, future inventory and special orders

● Assist Vice President of Sales and Marketing on blue-chip orders, quotes and requests

● Prepare customs NAFTA paperwork for shipping

● Answered customer telephone calls promptly to avoid on-hold wait times

● Communicate special shipping instructions and adjustments to shipping department daily

● Manage the office supply purchasing as the Teamwork Coordinator

● Act as liaison between Sales and Operations departments

● Deposit receivables and provide data sheet to A/R department

● Train new hires on all customer service responsibilities

● Regularly exceeded daily sale and product add-on quotas Pasta Bravo, Anaheim Hills, CA — Catering Coordinator and Manager 01/2009 - 12/2010

● Italian Dine-in and Take-out Restaurant and Catering 15 stores

● Coordinate and oversee catering events

● Promote sales and customer relations

● Prepare and review weekly sales data for all stores

● Monitored and controlled banquet budget and coordinated with event budgets to maximize revenue and minimize expenses while providing quality guest service

● Analyzed catering orders and liaised with staff to set up equipment, supplies and means to meet client expectations

● Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule events and carry out catering needs as contracted

● Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals

Outdoor Dimensions, Anaheim, CA — Ground Lease Coordinator 1981 - 11/2008

● Land rental from property and client search per city to place signs for clients on a monthly basis

● Resolved conflicts and negotiated mutually beneficial agreements between parties

● Managed quality assurance program, including on-site evaluations, internal audits and customer surveys

● Coordinated teams of volunteers to participate in events to raise funds

● Weekend Service Recruiter, managed and solicited business for sign walkers and placers

● Relationships with high schools, senior centers and employment agencies for staffing requirements

● Special programs for grand openings, special events and client requests

● Monthly invoicing and budget monitoring

● Advance scouting of area to determine strongest route for sign walkers and sign placers

● Prepared maps for client approval and employee instructions

● Trained new staff as needed

Outdoor Dimensions, Anaheim, CA — Permit Coordinator/Events Executive 1981 - 11/2008

● Managed all permit disciplines including documentation, redesign facilitator and negotiation techniques to secure the permits required for the client

● Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements

● Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations

● Customer service skills by maintaining a balance between clients, sales staff and multiple cities.

● Increased knowledge of updated requirements of the city ordinances

● Ability to meet deadlines as set by project manager

● Understanding of budget concepts and ability to remain in compliance even in a down economy

● Heavy negotiation techniques for securing event sites and all other event equipment at the best possible rate

EDUCATION

Golden West College — Associate of Arts Degree - General Education Huntington Beach, CA

Coastline Community College — Associate of Arts Degree - Interior Design Fountain Valley, CA

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