RN SNF/LTC

S. Spencer Graham RN, MBA

**** **** ****** ** **., Albuquerque, New Mexico 87121

**************@*****.*** • 505-***-****

QUALIFICATIONS SUMMARY

A professional with solid education experience in healthcare and sales systems.

SUMMARY: Combining MBA in Healthcare Administration with a Registered Nurse gives me a rare perspective. My diverse background gives me the ability to feel comfortable in most all situations. Being able to communicate with people of all educational and economic levels gives me an advantage as a leader and teammate.

EDUCATIONAL BACKGROUND/ PROFESSIONAL MEMBERSHIPS

Associates in Nursing, 06/2021 Carrington College, Albuquerque NM., NM. RN Lic.# 64122

American Heart Association-BLS 12/21, ACLS 08/23, PALS 08/23

Master of Business Administration, 3/2017

National American University, Albuquerque, New Mexico

GPA 3.72/4.0

Lean Six Sigma Champion, University of Notre Dame - Mendoza College of Business (5/2009)

Member, American Society for Quality 3/2012

Member, American College of Healthcare Executives 09/2019

Member, American Nurse Association 09/2019

Member, Association of periOperative Registered Nurses, 03/2021

PROFESSIONAL EXPERIENCE

CareerStaff Agency, Registered Nurse (08/2021-Present)

Working currently on agency contract in SNF/LTC, 120 residents, ratio resident to RN 30-1 or my units are 50-1, unit dutiies include general nursing, Covid-19 testing/vaccines, Post CVA, Dementia, Diabetes, Wound Care, trach, g-Tube, and residents with intellucual disabilities

University of New Mexico Hospital, Albuquerque, New Mexico

RN Residency recipient (summer 2021) Currently full-time RN on the General Pediatric unit and training as a Pediatric Operating room nurse. Daily responsibilities: Check-in child patients, evaluating their symptoms (Covid Rule/Testing), and checking their vital signs. Complete diagnostic tests. Administer medications or minor procedures. Create a treatment plan or coordinate follow-up medical care. Educate family members on treatment options.

United Parcel Service, Albuquerque, New Mexico

Full-Time Service Provider, Dispatch, Line Supervisor (8/2011 – 8/2017)

Generate first-run reports for dispatch, preparing and balancing total stops per vehicle for every route, each day of the week. Determine the most cost-efficient route for deliveries to ensure the greatest opportunity for achieving KPIs. Provide positive customer experiences and present new business opportunities to stakeholders. Day to day run was with approximately 79-85 service providers (drivers), seasonal increase to 100-125 providers along with an equal number of line members.

Selected Contributions:

Maintained above-average adherence to project miles and stops, per car, immediately reacting to and reporting major KPI infractions.

Certified Legal Nightingales, Albuquerque, New Mexico

Executive Researcher (8/2008 – 9/2013)

Assisted in the research and analysis of medical data used by insurance companies and/or attorneys in litigation. Under the discretion of HIPAA and attorney-client privilege, conducted worldwide medical records searches. Recover medical records by fax, mail, and personal pick-up/and conduct HEDIS reviews. Schedule outside RN teams for on-site HEDIS review in New Mexico and Southern Colorado

Selected Contributions:

Sold business and developed a client list from zero to 10 by year three.

Increased revenue by 150% year-over-year for two straight years, with a 50% increase in final year.

Tower Road Christian Academy, Albuquerque, New Mexico

Chief Operations Officer (1/2004 – 8/2009)

Concurrently directed all human resources, administrative, and budgetary operations for a private Baptist school serving 70 students. Developed and approved annual and semester curriculum, including fundraising, employee hours and compensation, and enrollment standards.

Submitted all approval paperwork necessary for recognition as a state and local educational institution, according to IRS 501c3 bylaws.

Increased compensation annually for staff of 11 without additional budgetary expenses.

Additional Experience Real Estate Sales in Arizona 6 yrs., New Mexico 5 yrs. (eXp Realty) Clinical experiences: Peds OR., Wound care, Geriatrics, Vaccine administration, Psych & Addiction Clinical Care Coordinator Heritage Home Healthcare & Hospice, Albuquerque, NM (Coordinator insurance, medical, and social care. Sales & Service Consultant Qwest Communications, Albuquerque, NM (Converting negative calls into positive revenue) Training Manager K-Mart, Phoenix, AZ (Training/Set-up of stores and teammates for entry into grocery division, Central and Northern AZ Division) Medic (Three Seasons) State of New Mexico State - Forestry Division, Albuquerque, NM Grocery Store Manager Albertsons Food Stores, Phoenix, AZ (Day to day operation of 120 team members, scheduling, interviewing, terminations, evaluations, cash controls) Squadron Leader (Aerospace & Emergency Services Education) Civil Air Patrol, United States Air Force Auxiliary, Squadron NM-033, Kirtland, USAFB

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