Sajid Hazeen Awan n
E.mail adpivz@r.postjobfree.com
Cell# +92-315-*******
Religion: Islam
D.o.B 06 jan1983
Marital status: married
Address: Ahmed Park St#6 Shaikhupura Road Faisalabad
Career Objective:
Seeking a challenging position that offers opportunities for professional growth in any field related to Customer Service, Public Dealing, Administration and Safety & Security.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interactivity that will highlight and enhance my interpersonal and communication skills.
ACADEMIC QUALIFICATIONS
Textile management diploma
Govt. weaving and finishing institute
2002
Intermediate
Faisalabad board Pakistan
2000
Matric
Govt. High School Sangla hill Lahore Board
1998
Ms. Office Course
Punjab college
2001
Professional training
Security Training
National Security Institute (NSI) AbuDhabi.UAE
2009
Fire Fighting Training
National Security Institute (NSI) AbuDhabi.UAE
2010
Security Supervisor Training
National Security Institute (NSI) AbuDhabi.UAE
2013
Professional Experience.
Admin and Security incharge (April 2021 till present).
Imtiaz super market Faisalabad.
Security staff trainings and monitoring
Administrative work
Meetings with local and govt authorities
Monitor the CCTV surveillance
Monitor Maintenance work
Designed security policies, alarm response protocols,
Security and Safety trainings
Loss Prevention Executive (march2020 to April 2021)
METRO cash & carry Faisalabad
Maintain the Risk and compliance in the store
Monitor CCTV operating system
Prepare the monthly reports
Spot checking in receiving and store inventory
Security Staff monitoring
Security Trainings
Risk & compliance coordinator (January 2019 -march 2020)
Carrefour Faisalabad
Maintain the Risk and compliance in the store
Monitor CCTV operating system
Prepare the monthly reports
Spot checking in receiving yard
Security Staff monitoring
Property & Security Coordinator (February 2015 –march 2018)
TDIC eastern mangrove project Abu Dhabi
•Resolve customer complaints or answer customers' questions regarding policies and procedures.
•Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
•Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
•Monitor move in and move out apartments.
•Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
•Monitor the maintenance work
•Monitor the security staff.
Security Project Coordinator (February 2013 –February 2015
ALDAR Properties. Abu Dhabi
•Communicate and enforce compliance with state and local laws while emphasizing company standards of professionalism and safety.
•Developed procedures for the emergency response and crisis management, physical security, information protection, incident management, and investigation units.
•Counseled management on how to cut spending without compromising the safety and security of the company’s assets.
•Designed security policies, alarm response protocols, and access card guidelines.
•Implemented video surveillance, motion detection, and closed-circuit television systems to aid in monitoring the premises.
•Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing violators.
Receptionist & Front Desk Security Officer(February2008-March2013
Etihad Airways. Abu Dhabi
•Maintained rate parity through all the distributing channels.
•Updated online agency extranet as day to day operation.
•Ensured smooth check-in and check-out of all guests through properly handling guest accounts.
•Improved customer service through the development of new policies and procedures.
•Making schedule and organizing meetings
•Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Other Job related Skills:
•Effective communication skills
•Excellent filing skills: Documentary & Electronically
•Ability to work effectively independently or in a team environment
•Record maintenance skills
•Ability to work well under pressure
•Pleasant personality
•Confident & productive
•Excellent English language skills
•Handling of administrative tasks
Languages:
Languages
Reading
Writing
Speaking
English
Good
Good
Good
Arabic
Good
Good
Fair
Urdu
Excellent
Excellent
Native
References:
Reference will be furnished on demand.