Jessica Jefferson

Richmond, VA *****

adpivm@r.postjobfree.com

+1-804-***-****

Preferably a Work at Home call center job related to Customer Service. Looking to explore an opportunity that will allow me to expand my knowledge to help assist customers on a day to day basis through phone channels by using over ten years of experience. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Senior Account Manager

Capital One - Chester, VA

April 2016 to Present

• Answer incoming calls to assist customers inquiring about relevant products, and account information

• Work independently, remote, sufficiently

• Process electronic phone payments, using Debit Card systems and Automated Clearing House systems

• De-escalate extreme situations by using strong Customer Service Skills, with Etiquette, and Problem Solving skills

• Use multiple systems and tools to address concerns while multitasking in a fast paced manner

• Attend required trainings, and meetings

Customer Service Representative

General Dynamics Information Technology - Chester, VA September 2010 to April 2016

• Provide knowledgeable responses to telephone inquiries in a courteous and professional manner

• Inform customers of healthcare benefits, coverage and eligibility requirements

• Address Escalated concerns from customers with problem solving techniques

• Provide detailed claims information for denied/and or approved services, including copays or out-of- pocket costs

Receptionist

Seasonal, Jackson Hewitt Tax Service - Richmond, VA February 2010 to April 2010

• Answer incoming calls related to tax preparations

• Outbound Call campaign for seasonal products

• Maintain front desk, office materials and important tax documentations

• File and secure important tax details pertaining to customers taxes

• Assist customers with tax refund pickups by confirming authorizations and identity

• Helped with all questions and complaints

Sales Associate

Burlington’s Coat Factory - Richmond, VA

July 2008 to June 2009

• Customer Service Associate

• Greet customers in a polite and welcoming manner

• Maintained fitting rooms by assisting customers with clean changing spaces

• Organized women’s clothing section

• Cashier Assistant

Customer Service Associate

Marshalls - Richmond, VA

April 2007 to July 2008

• Customer Service Associate/Cashier

• Handle merchandise including clothing for purposes of purchases, returns, and exchanges

• Sort and prepare returned items to be placed back to there designated areas for new purchases

• Help with maintaining clean and neat work stations Sales Associate/ Cashier

Food Lion - Richmond, VA

September 2006

• Cashier Associate/Grocery Associate

• Help customers with money transactions such as Wic, debit cards, and Check payments

• Greet customers in a courteous manner while maintaining job specific tasks

• Help associates with restock of store items when needed

• Standing and lifting for periods of time of the day Education

Criminal Justice

ITT Technical Institute - Richmond, VA

December 2009 to December 2011

High School Diploma

George Wythe High School - Richmond, VA

September 2005 to June 2009

Skills

• Google Suite

• Windows

• Customer service, Call Center experience, Microsoft Office programs, Time Management, Good Judgement, Active Listening, Office work, Teamwork, Reliable, Fast-paced (10+ years) Additional Information

References

• Keondra Roberts, Relative - 804-***-****

• Rashawn Cox, former employee - 804-***-****

• Ciera Harper-Carter, Friend - 804-***-****

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