Senior Account Manager
Resume:
Jessica Jefferson
Richmond, VA *****
*************@*****.***
Preferably a Work at Home call center job related to Customer Service. Looking to explore an opportunity that will allow me to expand my knowledge to help assist customers on a day to day basis through phone channels by using over ten years of experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Account Manager
Capital One - Chester, VA
April 2016 to Present
• Answer incoming calls to assist customers inquiring about relevant products, and account information
• Work independently, remote, sufficiently
• Process electronic phone payments, using Debit Card systems and Automated Clearing House systems
• De-escalate extreme situations by using strong Customer Service Skills, with Etiquette, and Problem Solving skills
• Use multiple systems and tools to address concerns while multitasking in a fast paced manner
• Attend required trainings, and meetings
Customer Service Representative
General Dynamics Information Technology - Chester, VA September 2010 to April 2016
• Provide knowledgeable responses to telephone inquiries in a courteous and professional manner
• Inform customers of healthcare benefits, coverage and eligibility requirements
• Address Escalated concerns from customers with problem solving techniques
• Provide detailed claims information for denied/and or approved services, including copays or out-of- pocket costs
Receptionist
Seasonal, Jackson Hewitt Tax Service - Richmond, VA February 2010 to April 2010
• Answer incoming calls related to tax preparations
• Outbound Call campaign for seasonal products
• Maintain front desk, office materials and important tax documentations
• File and secure important tax details pertaining to customers taxes
• Assist customers with tax refund pickups by confirming authorizations and identity
• Helped with all questions and complaints
Sales Associate
Burlington’s Coat Factory - Richmond, VA
July 2008 to June 2009
• Customer Service Associate
• Greet customers in a polite and welcoming manner
• Maintained fitting rooms by assisting customers with clean changing spaces
• Organized women’s clothing section
• Cashier Assistant
Customer Service Associate
Marshalls - Richmond, VA
April 2007 to July 2008
• Customer Service Associate/Cashier
• Handle merchandise including clothing for purposes of purchases, returns, and exchanges
• Sort and prepare returned items to be placed back to there designated areas for new purchases
• Help with maintaining clean and neat work stations Sales Associate/ Cashier
Food Lion - Richmond, VA
September 2006
• Cashier Associate/Grocery Associate
• Help customers with money transactions such as Wic, debit cards, and Check payments
• Greet customers in a courteous manner while maintaining job specific tasks
• Help associates with restock of store items when needed
• Standing and lifting for periods of time of the day Education
Criminal Justice
ITT Technical Institute - Richmond, VA
December 2009 to December 2011
High School Diploma
George Wythe High School - Richmond, VA
September 2005 to June 2009
Skills
• Google Suite
• Windows
• Customer service, Call Center experience, Microsoft Office programs, Time Management, Good Judgement, Active Listening, Office work, Teamwork, Reliable, Fast-paced (10+ years) Additional Information
References
• Keondra Roberts, Relative - 804-***-****
• Rashawn Cox, former employee - 804-***-****
• Ciera Harper-Carter, Friend - 804-***-****
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