Lamonda Spence

Norfolk, VA

Highly-qualified Housekeeping Supervisor offering 20 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. 22 years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests. Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. 20+ year record of success in hospitality operations. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Enthusiastic Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Cleaning and Safety and training in Great Hospitality and Customer Service. Motivated to learn, grow and excel in my Supervisor or Manager Leadership. Multi-talented Supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced Supervisor with over 20 years of experience in Hospitality. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Work Experience

Director of Environmental Services

Pelican Health of Virginia Beach - Virginia Beach, VA September 2020 to Present

I am in charge of hiring for floor techs,housekeepers and laundry aides.I order supples,I make all their schedules,I make sure they get PTO.I inspect each employee after they doing their daily cleaning task,I assist laundry aides with their daily task and I monitor the floor work that the floor technician doing their daily floors and stripping and waxing the floors.I also do inventory,Set up meeting in services and get important projects completed.I make sure that all the Facility is sanitize and cleaned. Housekeeper Supervisor

Norfolk State University - Norfolk, VA

April 2014 to Present

• Supervised daily operations, including employee performance, preventive maintenance and safety

• Supervised 70 employees, including scheduling, training and performance monitoring

• Coordinated daily workflow through task prioritization and concise scheduling

• Procured pricing information from various vendors to support cost-effective purchasing

• Provided guidance to management regarding project bids for onsite improvements

• Performed continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources

• Evaluated employee performance and developed improvement plans

• Promoted safety by demonstrating proper operation and training staff on power equipment tools

• Established household cleaning service operations, including driving business development and managing client relations

• Managed team productivity and workflow to exceed quality standards Executive Housekeeper

Doubletree By Hilton Norfolk Airport

February 2012 to April 2015

• Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly

• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties

• Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality

• Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime

• Implemented improved training programs for maintenance employees

• Delegated tasks to carefully selected employees in alignment with resource management goals

• Supervised daily operations, including employee performance, preventive maintenance and safety

• Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion

• Restocked room supplies such as facial tissues for personal touch with every job

• Kept building entryway glass clean and polished for professional presentation

• Supervised 50 employees, including scheduling, training and performance monitoring

• Established Streamlined weekly cleaning schedule for 70 employees

• Managed over 50 customers calls per day and increased sales by 10% Housekeeping Supervisor

Duck Inn Barrier Island

January 2003 to February 2012

• Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.

• Placed orders for housekeeping supplies and guest toiletries.

• Created and implemented training programs to enhance employee performance.

• Worked with front desk to respond promptly to all guest requests.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

• Disposed of trash and recyclables each day to avoid waste buildup.

• Verified cleanliness and organization of storage areas and carts.

• Examined 45 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.

• Serviced bathrooms, including cleaning, sanitizing and supply replenishment.

• Implemented new cleaning processes and team strategies to reduce necessary man-hours by 20 hours per week.

• Accepted accountability for all assigned building keys, master keys and access cards.

• Operated Floor equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and Fall accidents.20

Deli Team Lead

Duck Inn Barrier Island - Elizabeth City, NC

June 2007 to January 2012

• Introduced power point for scheduling needs to successfully create long-term schedules for 30 daily shifts and 40 employees

• Introduced Team building program and effectively managed employee mistakes to decrease overall waste by 65%

• Accurately completed end-of-day financial tasks worth over $10,000 of cash and card transactions daily

• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas

• Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews

• Controlled food costs and managed inventory

• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments

• Directed activities of team of skilled kitchen workers preparing and serving meals

• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business

• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies

• Cut spending by 75% through effective inventory management and supply sourcing Education

Associate of Science in Business Administration And Management Grantham University

December 2020

Associate of Arts in Cosmetology

College of the Albemarle - Elizabeth City, NC

April 2013

Skills

• Team Management

• Inventory replenishment

• Materials requisition

• Employee scheduling

• Supervision

• MS Office

• Customer Service

• Project Organization

• Problem Resolution

• Team Building

• Business Operations

• Communications

• Operational Improvement

• Preventive Maintenance

• Financial Management

• Business planning

• Sales and marketing

• Housekeeping Management

• Schedule Management

• Management

• Employee Evaluation

• Budgeting

• Culinary Experience

• Sourcing

• Procurement

• Purchasing

• Kitchen Experience

• Business Development

• Office Management

• Recruiting

• Human Resources

• Kitchen Management Experience

• Interviewing

• Negotiation

• Supply Chain

• Environmental Services

• Floor Care

• Payroll

• Merchandising

• Logistics

• Pricing

• Computer literacy

• Microsoft Powerpoint

• Profit & Loss

• Financial Report Writing

• Event Planning

• Accounts Receivable

• Leadership

• Operations Management

• SAP

• Forecasting

Assessments

Work Style: Reliability — Highly Proficient

April 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Project Management Skills: Time Management — Familiar April 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar

Verbal Communication — Proficient

April 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Familiar April 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar

Sales: Influence & Negotiation — Completed

April 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Supervisory Skills: Motivating & Assessing Employees — Familiar April 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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