Constance M. Kirven

*** ****** ****

*nd Floor

Attleboro, MA 02703

Cellular: 508-***-****

Email: adpisu@r.postjobfree.com

OBJECTIVE: I am interested in a challenging administrative position within a medical environment, providing opportunity for growth and career advancement.

SUMMARY: I have 29 plus years of experience in the medical field as Supervisor of Operations, Patient Access Manager, Administrator as well as a Team Lead/Teacher/Trainer and Medical Assistant.

EXPERIENCE:

Beauty Personified by Queen Connie (Self Employed) CEO/Owner August 2018-Present

Founder of Beauty Personified Medi Spa for non-Invasive Body Contouring and Post-Op Drainage. In charge of daily operations by servicing customers in the comfort of their own homes. Performs Lymphatic and Post-Op Drainage and massage, Woods Therapy and Infrared Therapy for the purposes of reduction of fat and the appearance of cellulite.

Harvard Vanguard Medical Associates at Atrius Health Supervisor of Operations, 2007-2019

Quincy, MA

In charge of the daily operations of Internal Medicine overseeing 36 employees. Worked along with other members of the management team called “The Triad” consisting of the Chief of Internal Medicine, Practice Manager and the Site Nurse Leader to make decisions regarding all aspects of workflow. Conducted weekly and monthly meetings within the department and a participant in off-site management meetings to develop strategies and implement new ideas & share new information that involved changes within the site. Created vacation grids for all members of the department. Developed patient & staffing schedule for Clinicians, Medical Secretaries and Medical Assistants. In charge of hiring and qualifying new employees. Complete reviews for all Medical Assistants and Secretaries along with coordination of interviews for clinical professionals including Doctors, Physicians Assistants, Nurse Practitioners and LPN’s and RN’s. In charge of approving orders. As a Team Lead I trained all of the new Medical Assistants and Secretaries. I was also in charge of quality control for all Point of Care testing and some medical equipment as well as ordering of medical supplies. Worked directly with all student trainees from certification programs as externs in Internal Medicine. I was employee of the month several times as well as winning an Ovation Award for excellence in customer service and a Diamond award as employee of the year presented from the Chief of Internal Medicine. I was also recruited by the Nurse Site Leaders to participate in all department staff yearly competency for EKG’s, Vital Signs including Manual Blood Pressures. I was chosen as the Primary Assistant Teacher for all new employee Medical Assistant Competency training within all sites of Atrius as part of new employee onboarding process. Responsible for keeping track of statistical information and submission of call logs, patient quality satisfaction and no-show reports to Practice Admin for analytics.

Quincy Medical Center Patient Access Manager, 2003-2007

Quincy, MA

·Oversee daily operations of several registrations areas which include, admitting, emergency department, radiology, interpreter srvices, concierge and virtual gateway coordinators. In charge of and assist with interviewing and the hiring of any new employees. In charge of training new employees for all registration duties. Organize schedules, vacations, handle sick calls. Documented and calculated hours for payroll. Handle all taxi vouchers and invoices hospital-wide. Attend BedBoard, Denial and various other committee meetings in reference to hospital admitting procedures and to give accurate census and statistical data. Order all stock and supplies, including some capital equipment. Conduct and organize interdepartmental meetings. In charge of Office of Decedant affairs which includes the handling of all death related matters. Call funeral homes, have physicians accurately sign death certificates, record all deaths in daily log, notifying certain members of hospital staff according to protocol, dealing with burial permits and contacting relatives if and when necessary.

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New England Eye Center Sr. Patient Service Coordinator III, 1997 to 2002

Brighton, MA

·Assist with payroll and cash deposits. In charge of training and supervision of all employees. Responsible for ordering office supplies and in-store products. Conducts inventory and generate reports for management team. Surgical Coordinator for all surgeries performed in the O.R., which includes all referral and authorization requirements for patients with health insurance. Organized and conducted staff meetings. Entered billing information for batching as-well-as ICD-9 and CPT codes using the IDX system. Coordinated the schedules and vacations for physicians within the practice and administration staff. Assisted physicians in dealing with Pharmeceutical company supply orders.

Saint Elizabeths Medical Center Patient Service Representative, 1995 to 1997

· Medical reception duties for busy Optometry and Opthalmology practice which included having to back-up other clinics during high patient volume. Performed various tasks such as making appointment for routine and follow-up eye examinations, Nutrition and Pediatrics, answered 6 line telephone, collect and deposited co-payments, prepared charts for the physicians according to the schedules, record statistical data for inventory, ordered and processed all military glasses, Created schedule templates. Resolves any patient issues. Collected, opened and sent all mail in the department. Ordered all stock and supplies.

EDUCATION:

Certificate, Medical Assisting, 1993 National Education Center, Brookline, MA

Bryman Campus

Diploma, 1988 EDCO High School, Boston, MA