Suruchi Poudyal

**** ******** ***** **, ******* Station 22039

703-***-**** adpis6@r.postjobfree.com

Summary: Dedicated professional with 15 years of experience supporting business solution software and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. A proven record of generating and building relationships, managing projects from concept to completion, designing strategies, and leading individuals to success. I utilize my communication and relationship building experience to uphold the established integrity and core values of the company.

Employment:

IT Coordinator/Business Analyst

International Monetary Fund (IMF) - Tek Systems

Washington D.C. November 2016- Present

Responsibilities and Accomplishments

Currently supporting projects - One Drive, Cloud Printing, Cisco Umbrella for all the IMF Country Offices

Successfully provided the coordination tasks for the configuration, installation and shipment of hardware to all FUND Country offices during IT Network Infrastructure Upgrade projects.

Successfully simplified and optimized various processes and workflows in logistics and IT support enablement programs.

Successfully coordinate between cross-functional teams, team leads, technical leads, client-side security staff, and senior project managers to support the creation of project management plans and schedules

Successfully dealt with a variety of technical issues and addressed during planning, outfitting network and IT facilities setup in Country Offices.

Successfully coordinated the release and testing of the application for session survey and accountability.

Successfully completed IT Hardware Refresh Project as Project Coordinator and Communication Lead for the ITD

Create new SOPs, process maps and work flows for emerging requirements and new use cases.

Consult with project stakeholders and clients to define requirements and articulate business situations that require technical solutions.

Achieved the accuracy the CMDB (ServiceNow) by ensuring that all network equipment purchased follow proper onboarding and receival process.

Collaborate with subject matter experts, developers and testers to review test cases that define acceptance criteria for project features

Provide Project Cost/Benefit analysis, feasibility assessments, and Project metrics as necessary

Maintain and generate monthly financial statements and reconciliation of accounts using AVOTUS application.

Create and update purchase orders/requisitions on PeopleSoft.

Laison between IT and Country Offices across the globe to support IT initiatives, logistics and IT operations.

Maintain daily, weekly, and monthly commitments while performing ad-hoc and emergency services as required by the RR and overseas field office community.

Enhanced and kept the department’s SharePoint site up-to-date.

Prepare Documentation for new or existing IT Services.

Project Coordinator/ Project Analyst – Hardware Refresh Project

United States Environmental Protection Agency - Tek Systems July 2015 - December 2015

Washington D.C.

Managed over 25 technicians daily.

Assisted with iboarding for the project team members.

Communicated and coordinated project information between team members and EPA employees.

Reguarly hosted and lead meetings with clients and vendors to increase productivity and efficiency for the hardware project.

Acted as the Project Manager at the HQ of EPA in communicating and collaborating all issues about the roll-out of the hardware refresh project.

Maintained, updated, and oversaw project plans and schedules using the CDM tool.

Responsible for recordkeeping and conduct correspondence using BMC Remedy tool

Involved with providing a high level of customer service and ensuring that the customer's equipment was returned to them within the approved SLA (Service Level Agreement) using BMC Remedy tool

Involved in the clean up after the project is over, which ensured that the customer received customer support throughout the lifecycle of the project.

Project Coordinator - Software Refresh Project

United States Environmental Protection Agency- Tek Systems January 2014 - April 2014

Washington D.C

Assisted the Project Manager to ensure day to day operations.

Compiled project status reports daily/weekly/monthly.

Reguarly hosted and lead meetings with clients and vendors to increase productivity and efficiency.

Oversaw project meetings, pinpointing, and resolving technical problems within EPA.

Coordinated and communicated project schedules for EPA employees.

Communicated, collaborated, and coordinated all issues about the Software Project.

Responsible for recordkeeping and conduct correspondence using BMC Remedy tool

Involved with providing a high level of customer service and ensuring that the customer's equipment was returned to them within the approved SLA (Service Level Agreement).

Administrative and Finance Assistant - USAID Project

The Asia Foundation March 2008 - October 2011

Washington D.C.

Managed the day-to-day operation of the Nepal Peace Support Project (NPSP) office.

Field visits to various districts for financial and logistics support for the workshops and seminars conducted by the Ministry of Peace and Reconstruction and the Nepal transition to Peace Initiative (NTTP) facilitators.

Made travel arrangements for NTTP facilitators and members.

Reviewed and analyzed assets and provided assets data reports to USAID and monitor updates regularly.

Provided ongoing and accomplished training details to USAID via Trainet web.

Managed and supported maintenance contracts for hardware and services for NTTP members.

Supervised the support staff under the project.

Ensured requests for services were completed within the NTTP Project and members.

Maintained office supply inventory.

Budgeting for NTTP programs, workshops, and other activities, prepared summary reports of all the field visits made by facilitators and Peace Unit Researchers.

Handled the petty cash and petty cash register.

Coordinated with the finance department for the payment of staff, consultants, and third parties, preparing bills and vouchers.

Responsible for coding and entering accounts payable, preparing payments (Checks) for signature for third parties, preparing bills and vouchers.

Prepared and tracked requisition orders.

Executive Secretary

Universal Tours and Travels Feb 2007 - Mar 2008 Kathmandu, Nepal

Responsible for all business correspondence.

Handled inquiries for all airlines and cargos.

Handled day to day operation of Korean Air, Emirates and American Airlines Cargo.

Responsible for data entry of bi-weekly reports of ticketing and cargo sales.

Technical Skill:

Microsoft Windows Vista/8/10

Microsoft Office Suites

MS Project

MS Visio

MS PowerPoint

SharePoint 2016

Orion

Tableau 10

BMC Remedy

PeopleSoft

Service-Now

Diploma in Secretarial Management/ Customer Relation

AVOTUS

JIRA

Confluence

Education:

Bachelor’s in Business Administration - 2005

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