STEVE AVERY

*** **** *** ******

Claremore, OK **017

918-***-**** (cell)

EDUCATION

Oklahoma City University, OKC, OK

1year Law

University Of Central Oklahoma, Edmond, OK

B.A. Business Administration

May 1986

M.A. Int. Finance (34 hours completed)

LOWES Leadership Training (1994-Store Manager Level) OSHA Training

Personnel/Training Coordinator Training (1995)

IBM AIX Basics

HONORS AND ACTIVITIES

President's Honor Roll (2 semesters),

Dean's Honor Roll (4 semesters).

WORK HISTORY

10/01/2014 – Present Unarmed Security Guard

Responsible to greet guest at facility. Give directions and assistance. Be of

service and render aid to any employee, patron or person who may request

or require it. Maintain a good working relationship with local law enforcement agencies and fire and safety departments. Responsible to provide protection for the physical assets of Cherokee Nation Entertainment properties.

Responsible to provide protection for the employees and guests. Responsible to patrol the physical facilities of the Cherokee Nation Entertainment properties, which include Casinos, Smoke Shops, and parking

lots. Maintain detailed written report of incidents following policies and procedures. Report all safety hazards to Supervisor. Complete any assignments in timely manner. Other duties as assigned. 08/18/14 – 10/01/2014 Guest Service Agent - Cherokee Nation Entertainment

Daily duties invole responding to telephonic inquiries regarding room reservations, ticket sales for concerts and RSVP service to card holders and VIP’s. This call center answers all calls for reservations for Tulsa and West Siloam Springs hotels. Tasked with meeting the needs of any and all patrons inquiries regarding any part of casino and hotel operations.

01/01/13 -10/30/13: IT Manager-Roff Public Schools Sole proprietary management of all end user technology for a school campus encompassing 450 students. Maintenance and oversight of more than 500 end user work stations including desktops, laptops, I pads, notepads and smartboards. Responsible for day to day operation of campus wide connectivity to local network functions for entire school and staff

04/18/2007- 01/01/12: Store Manager- Party America Responsible for supervision of all aspects involving the operation of a

$1.9 retail operation of retail party supplies. Maintain accuracy of all incoming and outgoing shipments, daily sales reports, payroll, scheduling, personnel records, evaluations, P&L and budgets. Maintain all benefit administration for all employees as well as training, hiring, termination, and counseling. Up keep on the appearance and operational integrity of the facility, the sales floor and the presentation of product.

11/18/2005-04/18/2007: Assistant General Manager-The Paradies Shops:

Key carrying position responsible for all Point Of Sale operations, merchandising, Inventory, and Personnel matters, in 7 stores within the Tulsa Airport. Ordering on a daily basis to keep stock levels adequate to maintain a $4.5million a year business. Customer service, cash handling, merchandising the sales floor and the presentation of product. Full supervisory role in the absence of the general manager.

09/11/2004 -11/18/2005-Assistant Store Manager-Bombay Trading Company:

Key carrying position responsible for Point Of Sale operations, Inventory, customer service, cash handling, merchandising the sales floor and the presentation of product. Maintained full supervisory role in the absence of the store manager.

5/11/2003-09/11/2004-Store Manager- Goodwill Industries: Responsible for supervision of all aspects involving the operation of a

$1.8 retail operation of resale goods. Maintain accuracy of all incoming and outgoing shipments, daily sales reports, payroll, scheduling, personnel records, evaluations and budgets. Maintain all benefit administration for all employees as well as training, hiring, termination, and counseling. Up keep on the appearance and operational integrity of the facility, the sales floor and the presentation of product.

WORK HISTORY

LOWES Home Improvement Centers

02/92-03/2003

11/97-02/07/03- Lead Support Analyst:

N. Wilkesboro N.C.: In-house Technician for call center responsible for systemic problems or questions arising in any computer system or process in any store. Monitor the implementation of all new systems and procedures and report to the proper responsible party. Analyze, categorize and provide solutions for any problems that arise. Documented calls coming in from store level as a technician working in Software & Procedure queue.

01/95-11/97-Personnel Training Coordinator:

Enid, OK: Processed all benefits administration for all employees throughout the store. Instituted and monitored all corporate training programs for the entire store. Hired, orientated and trained all new employees. Participated in numerous mass hires for district and area stores. Served as first source of grievance settlement on all personnel disputes in the entire store. Maintained OSHA, Worker's Compensation and all accident reporting and record keeping. 1/94-01/95-Assistant Store Manager:

Champaign, IL and: Zone 3 (Home Decor, Paint, Tool World and Hardware) and Zone 4 (Lumber, Millwork, and Delivery). Acted as Store Manager in absence of Store Manager. Successful supervision of all programs, policies and procedures for one fourth of the store's inventory, payroll, and sales amounting to approximately $8.25 million in sales and $825,000 in payroll. Last arbiter of any customer complaints below Store Manager Level.

Supervised and instituted all training of new employees. 03/92-12/94-Department Manager:

Home Decor N. Charleston and Summerville, S.C. Millwork Summerville S.C. and Fayetteville, AR. Scheduling, stocking, customer assistance and pricing. Supervision of all employees (7-8) and programs for the given departments

SKILLS

Microsoft Office XP, XP, Microsoft Word, Excel, Works, Peoplesoft, Staffworks, some UNIX, some AIX, Spectralink. Management level training in HIPPA, FMLA, OSHA, Sexual Harassment Law, Diversity, Defensive Driving, CPR, Interviewing and Coaching and Counseling.

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