Khadija Abouhanifa

Personal Information.

Date of Birth: February 21, 1981

Marital status: Single

Address: Abu Dhabi

Email: adpioj@r.postjobfree.com

Mobile: 009**-*********

Reference: Can be provided on request

Objective

To obtain a challenging position to enhance my professional experience in a progressive, growth-oriented company and to work in an organization which recognize an individual’s abilities, talents and accomplishments. Education and

Qualifications

• 2014: Patient Experience Excellence Course

• 2013: QCF(Qualification Certificate Framework) Training

• 2012: Who Moved May Cheese training.

• 2012: Effective Communication Training.

• 30/Oct/2009: Certificate of appreciation at Yas hotel, Abu Dhabi – UAE (Soft & Grand Opening).

• 26/Aug/2009: Certificate of Achievement in recognition of the successful completion of Training In Guest Employee Relations. (T.I.G.E.R).

• 09/Aug/2009: Certificate of achievement in recognition of successful completion of hotel orientation program for employees (H.O.P.E).

• Team Member Of The Month-Front Of House award at Yas Viceroy for the month of January 2011

• Skill Training Technique

• Service Recovery Training

• Basic First Aid Training

• Fire Evacuation Training

• First Aid Certificate valid till 19-9-2013

• 2006 - 2007: Spa & Cosmetic Diploma as aesthetician at International School of Cosmetic.

• 2003 – 2005: Catering Diploma.

• 2002 – 2003: High School Third Level.

Work Experiences

• 2018 up-to-date at Burjeel day surgery center

Managing a clinic’s daily operations by completing the following duties : recruiting and hiring staff, solving patients and staff complaints, finding ways to increase productivity, arranging Training to the new staff, stock inventory, helps improve communication among employees in a clinical environment.

• 2015-2018: Customer Service Officer at Healthpoint The role involves the management of handling appointments, managing calls, liaising with insurance as well as colleagues in more senior positions to ensure the efficient and smooth running of the hospital plus acting as first point of contact with guests utilizing the hospital service.

• 2013-2014: Acting Supervisor in Molton Brown within Chalhoub Group

• 2012-2013: Working as Sales Executive in L'Occitane within Chalhoub Group

- Key Responsibilities

• Greet and direct customers.

• Provide accurate information (e.g. product features, pricing and after-sales services)

• Answer customers questions about specific products/services.

• Conduct price and feature comparisons to facilitate purchasing.

• Cross-sell products.

• Ensure racks are fully stocked.

• 2009:Working in ESPA at Yas Viceroy as a Head Receptionist and part of the pre- opening team of the 5 Star YAS Viceroy Abu Dhabi

Reception - Key Responsibilities:

• To provide courteous and professional service at all times.

• To welcome, greet guests and members, explain and up sell the facilities and services available.

• To assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handling guest messages and communication needs accurately.

• To ensure guests are directed to desired locations for treatment and connected with the appropriate service.

• To schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.

• To assist with administration duties: filing, products supply inventory and other duties required to support management and operations.

• To understand all current activities & promotions within the Spa & Hotel.

• To participate in any scheduled training programs and attend the internal spa meetings.

• Covering therapist treatments during busy operations

• Ensure all opening and closing procedures are done smoothly

• Handling waiting guest, no shows, etc.

• Handle any guest complaints according to Hotel standards

• Ensure performance of colleagues is managed as per company guidelines

• Promote teamwork and co-operation on a continuous basis

• Maintain open line of communication and co-ordination with related departments to ensure guests requests and complaints are handled effectively and efficiently

• Identify and anticipate guests needs, requirements and to be a continual source of information,help and assistance for them

Beauty therapist

• Facial Focus

• Beauty Treatment: Waxing (Hot) Wax, Eye Brow (waxing).

• Eye lashes & Eye brow tinting.

• Luxurious Manicure and Pedicure, Paraffin Wax, French polish Industrial Training

• 2007: 2 Months working at “JEAN MARK-K” Beauty Center as an Aesthetician

• 2008: 9 months working at “SARITA BEAUTE” as Beauty therapist

• 2005: One year working at “ILE BLEUE” Restaurant as Waitress, Cashier and Hostess Language Skills

• Arabic: Mother Language

• French: Speaking – Reading – Writing.

• English: Speaking – Reading – Writing.

Quality

• Quality:

*Ensure to provide satisfying service.

*Perform as per the set standard procedures.

*Work with superiority and high level of excellence.

• Speed:

*Perform with efficiency and accuracy.

*Work fast and flexible without compromising the quality of service.

*Act towards guest’s request with promptness and refinement. Others

• Enthusiastic, Neat, and have team spirit.

• Computer knowledge

• MS-DOS, Word, Excel, and power point

• Internet Browsing

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