PROFILE SUMMARY

• An overall rich experience of *9 years in field of Business Development, Operations, & Learning

& Development

• Experience of NBFC, Capital Markets and Fintech products

• Experience of launching & operations for software/App sales and basic IT Knowledge

• Experience of launching a start up in Fintech Industry and promoting the App through B2B ad B2C verticals.

• Successfully delivered sessions in Automobile, Finance, Education, Sector Skill Council sessions etc. Worked with Dale Carnegie as a Tainer Consultant

• Successfully handled North Region in Business development for NBFCs

• Appreciation from South Asia Head for outstanding work

• Behavioural Skills, Entrepreneurship skills, Team Management and Trainings WORK EXPERIENCE

VFS Global – New Delhi

Nov 2019 onwards

Sr. Manager- L&OD – North & East, Bangladesh, Nepal & Bhutan Responsibilities & Achievements

• Handled Value added sales and created a record in South Asia

• New Employee Training Program – Managed NETP for over 700 people across all missions in the region within 3 months

• Training on Feedback/ Appreciation scores increasing the rating from 1.9 to 4.1

• Increased Recertification Score from 64% to 97% for the region in a span of 2 months

• Certification, Assessments & recertifications

• Learning Weeks for employees during Lockdown

• Understanding TNI and getting implemented for Transformation of employees

• Handled Online PDCs for employees

• Appreciation mail from South Asia Head for outstanding performance on Sales

• Ensuring Positive Customer Appreciations on Trust Pilot for the VAC FinPeace Technologies Pvt Ltd - Co founder

Mumbai

Jan 2016 – Oct 2019

Experienced a start-up in Fintech Industry for Beyond Life Services. Service to help families to get ownership of the assets after the death of the earning member. Involved from launching the service to sales and after sales service to ensure continued business from B2B partners. Launched the service through Mobile App and promoted through Personal Selling. Building & Maintaining Relationship Management with key stake holders of the organizations to ensure increasing business.

Some highlights:

• Business Development

• B2B for Stock Broking companies, Insurance, AMCs, Banks & IFAs.

• Customer Service

• Relationship Management

• Operations

• Financial Services

• Software/ App knowledge

• Capital Markets

SUSHANT KUMAR

Mobile: +91 - 989-***-****

E-Mail: adpimn@r.postjobfree.com

Edelweiss Investment Advisers Ltd., New Delhi as Regional Head – North Sep’14 – Jan 16

Role:

• Handling North region regarding contribution to Financial Planning Vertical

• Ensuring high Customer Service delivered to the customers

• Driving the team to procure numbers and maintaining TAT for reports Way2Wealth Securities Pvt. Limited, New Delhi as AVP & Regional Head – North & Regional Training Manager

Jan’08 – Aug’14

Role:

• Regional Training Manager for the region for New Employees Training

• Process training for existing employees.

• Managing Operations & BD for the region - North India

• Managing Customers Complaints and maintaining high standards of customer service

• Driving the team to ensure high productivity in terms of Client Acquisition and Revenue generation from all financial Products.

• Coordination with HR for hiring & training of young talent; developed variable hire strategy for reducing manpower cost while acquiring better quality performance by team Motilal Oswal Securities Pvt. Ltd., New Delhi as Associate Vice President – North Sep’05 – Dec’07

Role:

o Client Relationship Desk thereby improve service standards o Client Reactivation Desk thereby contributing 15% to the total revenue in 2007 year o Kiosks at corporate, thereby resulting in acquisition of new clients

• Improved profitability by 11% by hiring low cost sales force to acquire clients IL&FS Investsmart Ltd. (Ex Group of IL&FS Ltd.) as Branch Manager – Hyderabad / Gurgaon May’02 – Aug’05

Accomplishments:

• Delivered performance while doing Multi-Tasking

• Set new benchmarks for the region in VAS

• Trained fresh graduates and Experienced people to minimize the expectations vs delivery gap

• Post Graduate Diploma in Business Administration from ICFAI Business School, Hyderabad in 2002 PERSONAL DETAILS

Date of Birth: 9th October

Address: 52/30, GF, Ramjas Road, Karol Bagh, New Delhi – 110005 Languages Known: English, Hindi and Punjabi

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