Brooke Callin

**** * ****** **, *****, OR ***** · 971-***-****· broncocallin@ gmail.com

PROFILE: A dependable individual with 19+ years of experience in customer service. Specializes in excellent English communication skills and hospitality. Now seeking to contribute my willingness to serve, ability to meet new challenges and pleasing personality to the team.

HIGHLIGHTS OF QUALIFICATIONS:

Ability to work efficiently as part of a team or as a self-motivating individual with integrity

Quick learner and positive attitude to remain calm in a dynamic position

Extensive knowledge of hospitality

Excellent mental focus and physical stamina with capability to push, pull, lift and reach objects in confined spaces

EDUCATION:

Associate of Arts Degree in Business Administration

CORBAN UNIVERSITY, Salem, OR, 2008

WORK EXPERIENCE:

Flight Attendant

Alaska Airlines, Portland, OR (February 2017 to November 2021)

Ability to work efficiently as part of a team or as a self-motivating individual with integrity

Quick learner and positive attitude to remain calm in a dynamic position

Excellent physical stamina with capability to push, pull, lift, reach and restrain objects in confined spaces

CPR and first aid certification

Referral Coordinator and Front Desk Receptionist

RIVER VALLEY RHEUMATOLOGY & INFUSIONS, Salem, OR (December 2013-Present)

Able to sit for extended amount of time and greet patients along with verify ID

Speak clearly and keep the attention of patients over the phone

Verbally deliver new office policies and calmly resolve upset patients

Ensure safety of the office by informing a supervisor in case of verbal threat or medical staff immediately in the case of a medical emergency

Move patients quickly outside if the fire alarm sounds and assist patient in a wheelchair

Communicate with law enforcement and follow safety protocols during inmate appointments

Deliver accurate hand-written note to the doctor during medical emergency calls

Work rotating schedule in multiple city locations to help cover shifts along with train new staff

Owner/Operator

LIMEBERRY LLC, Salem, OR (August 2010-October 2021)

Provide outstanding customer service and encourage customers to join the rewards program

Prepare and serve food and beverages to the standard set by the county inspector

Referral Coordinator and Front Desk Receptionist

CASCADE CARDIOLOGY, Salem, OR (May 2012-December 2013)

Care for patients with kindness and handle complaints efficiently

Help the doctor keep their schedule on-time and meet deadlines for sending records

Multi-task between patient care and assisting medical staff with telephones

Consistently follow HIPAA and OSHA standards

Customer Service Assistant (September 2011-October 2011)

Bookkeeper (April 2012-July 2012)

Second Assistant Manager (July 2012-September 2012)

POS Advertising Manager (September 2012-January 2013)

BARTELL DRUGS CORPORATION, Seattle, WA

Serve as the main contact for 60 stores including weekends, nights and holidays

Transport large amounts of cash to the bank and ensure the store is ready to open or close

Maintain a current Pharmacy Tech Assistant license

Maintain organized store and send weekly supply counts to the corporate office

Provide clear communication with management determining loss prevention

Sales Associate

PIER ONE IMPORTS, Bellevue, WA (December 2010-September 2011)

Able to lift, pull, push and reach for large furniture items over 60lbs

Encourage customers to fill out credit application and sign up for a Pier One credit card

Receptionist (May 2008-December 2010)

Medical Records and Referral Specialist (October 2011-April 2012)

THE DOCTOR’S CLINIC, Salem, OR

Accurately complete lab order from the doctor

Answer Telephone and e-mail communication between medical facilities and patients

Volunteer

OPERATION MOBILITZATION, South Africa (December 2009-August 2010)

Relocation to lead cross-cultural teams and learn new time zone, currency and languages

Completion of six month training course on HIV/AIDS and human trafficking awareness

Barista

STARBUCKS, Salem, OR (May 2007-May 2008)

ESPRESSO TIME, Salem, OR (July 2003-May 2007)

Prepare and serve meals and beverages at a high-volume providing customers a great experience

Handle complaints in positive manner to keep customers happy and ensure return business

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