Office Staff Medical

CARRIE WILLIAMS

**** ****** ***** ******, ** ****9 · 540-***-****

*******.***@*****.***

Friendly Dental Lead with 10 years of experience consistently delivering quality dental care to patients. Orderly when recording patient information, staging equipment and tools for procedures, multi-tasking skills and Strong customer orientation. Known for retaining customers and easing anxiety through positive customer interactions. Successful dental professional with years of experience in fast-paced dentistry environments. Well-rounded with strong skills in taking X-rays, customer service, and communication with the medical settings. Flexible in quickly handling requests from dentist, colleagues, and patients.

EXPERIENCE

07/30/2018 – PRESENT

DENTAL LEAD, Commonwealth Dental Clinic

Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Recorded patients’ health histories documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.

Typed patient data into computer system using Eagle soft while following privacy laws and maintaining high level of accuracy.

Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Used PMP to document and maintain patient information and health background.

Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.

11/01/2016 – 2019

UNIT SUPPORT, Friendship retirement

Supported company leaders by managing budgets, scheduling appointments, and organizing itinerary.

Found new sources for office supplies and closely monitored inventory use to cut costs by $3000.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Provided administrative services, including phone and email correspondence, making copies, and handling incoming and outgoing mail and faxes.

Answered multi-line phone system by 3 ring and transferred callers to appropriate department or staff member.

Answered, responded to and transferred over 60 daily phone calls on multi-line phone system.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

EDUCATION

05 2016

ASSOCIATES IN SCIENCE, PATRICK HENRY COMMUNITY COLLEGE

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

05 2021

BACHELOR’S BUSINESS ADMINSTRATION, lIBERTY uNIVERSITY

Continuing education in Business

Majored in Healthcare Administration

Graduated with 3.9 GPA

Coursework in Business, Medical Terminology and Accounting

Received VTAG GRANT

SKILLS

Dental office administration

Dental radiography

Patient intake procedures

Dental impression specialist

Patient Management

Medical office administration

Team collaboration

Patient Assessments

Team Leadership

Training and Development

Workflow planning

Budgeting

Office Supply Ordering

Returning patient calls

ACCOMPLISHMENTS

Collaborated with team of 100 in the development of The Mom's Project.

Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.

Resolved product issue through consumer testing.

Supervised team of 10 staff members.

Customer Relations - Earned highest marks for customer satisfaction, company-wide.

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