Point Energy Reading Specialist
Resume:
Cicely Cavitt
Lead Customer Support Representative - Center Point Energy
Houston, TX
**********@*****.***
Seeking a position where I can utilize my Reading Specialist skills and abilities in Education. I am competent and capable of handling various projects and administrative principles with empathy while working with students and staff. Have the ability to be cross-trained and thrive in a fast-paced environment
Lead Customer Support Representative
Center Point Energy
September 2015 to Present
• Administer Customer Service support to clients and staff. • Interact comfortably, enthusiastically and professionally while advising customers ESL Reading Specialist/Admissions Advisor Team Lead Houston Community College
July 2014 to August 2015
• Administered IT Support to students, staff and faculty - Blackboard and Online Portals. • Resolve outages for all campuses. • Experienced in people soft, webmail, email, and Human Resources support. • Provide instruction in Reading, Writing, English Language Arts, small groups, individual, or push-in
ESL Reading Specialist/Admissions Advisor Team Lead The College Of Health Care Professions
April 2013 to May 2014
• Increase annual sales by 40% while consistently exceeded monthly sales quota. • Responsible for all phases of the student admissions process while serving as Team Lead. • Responsible for generating prospective students for enrollment in Associates and Bachelor degrees • Consistently EXCEED sales goals for degree programs. • Conduct product knowledge seminars for Admissions Team/Students
Enrollment Service Specialist/ IT Technical Support Help Desk San Jacinto College - Houston, TX
August 2010 to April 2013
• Assisted students with all facets of on-boarding: admissions, registration, Financial Aid, testing, counseling, continuing education, transcripts, and Veterans Affairs. • Administered IT Support to students, staff and faculty - Blackboard and Online Portals Teacher
Channelview I.S.D - Channelview, TX
January 2005 to August 2010
• Substitute teacher for Channelview I.S.D. Elementary, Junior High and High School. • Managed/Facilitated Lesson Plans left for the classrooms while assisting students with assignments
Education
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Bachelor of Science degree in Interdisciplinary
Prairie View A&M University - Prairie View, TX
May 2007
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