Administrative Assistant Office Manager

TONIA KOZLOWSKI

**** ** **** **

Oklahoma City, OK 73132

954-***-**** E-mail: **************@*****.***

· OFFICE ADMINISTRATION · OPERATIONS MANAGEMENT ·

More than 14 years of multifaceted administrative and office support functions, providing planning, scheduling and implementation of systems and procedures, as well as bookkeeping, bank reconciliation, invoicing, facility maintenance, E-Marketing support and customer relations. General business knowledge, with proven ability to coordinate and direct operations and personnel, including responsibility for business relationship with major accounts, and sales support for executive staff and account representatives.

Experienced bookkeeper and office manager, with take-charge ability to administer special projects and multi-task responsibilities, including A/R, A/P, financial statements, banking and employee benefits programs. Instrumental in assisting CEO with initial setup of organization, developing infrastructure, systems & procedures, website development and maintaining international itineraries for staff consultants.

Background encompasses diversified business fields, including commercial and personal investments, automobile sales, non-profit organization management and nutritional beverage distribution.

SUMMARY OF QUALIFICATIONS:

●Broad exposure and capabilities in a variety of related administrative support functions, for the management of day-to-day business operations.

●Organized and efficient manager able to prioritize office needs.

●Examined requirements and implemented procedures, plans and internal controls to efficiently guide operations.

●Strong communication and interpersonal skills, with ability to interface effectively with staff and clients on all levels.

●Computer proficient and excellent office skills with ability to manage heavy-volume, fast-paced environments by utilizing time management and multi-tasking ability.

●Capable of working independently or as part of a team effort.

●Knowledge of bookkeeping procedures and practices.

EXPERIENCE:

JM LEXUS BODY SHOP & LUXURY CAR RENTAL 6/22/2015 - PRESENT

Margate, Fl

ADMINISTRATIVE COORDINATOR

• Greet guests and help them understand the procedures for getting their vehicles repaired in the body shop

• Answer questions in person and a high volume of phone calls for the body shop and rental department.

• Locate and interpret information from a number of different sources.

• Accept payments and close ROs thru CDK and Reynolds and Reynolds.

• Oversee the Enterprise communications. Schedule and direct appointments accordingly.

• Manage Receivables Administratively and follow up to rectify overdue payments for body shop and

rental department.

• Upon joining the Body Shop, I made improvements to the Authorization Forms in collaboration with the

Legal Department.

• In 2018 I was able to fix the Body Shop Receivables Schedule to reduce the amount owed that was over

60 days to well under the one for 2017, over 100k that was owed to the shop.

• In 2018 I was able to keep the inventory of the Body Shop supplies at the correct levels and reduce the

excess spending.

• Set up policy and procedure manuals for Luxury Car Rental and JM Lexus Body Shop.

• Handle internal invoices.

• Control Payments from multiple insurance companies.

• Effectively assisting guests in filling out paperwork and getting them into their rental vehicle and on

their way.

SCHUMACHER BODY SHOP 7/14 – 4/10/15

West Palm Beach, Fl

Administrative Assistant and Billing

• Greeting and assisting customers, both on the phone and walk-ins.

• Doing the Account Receivables

• Handling Allstate assignments, using ERL to schedule appointments and following up throughout the repair process.

• Using ARMS to oversee the billing from Enterprise to all Schumacher Customers in Body Shop, New Cars and

Service.

• Handling incoming calls and scheduling appointments

• Filing Parts orders and researching overdue receivables.

CORAL CADILLAC COLLISION CENTER 1/2012 – 7/2014

Pompano, Fl

Office Manager

•Greet customers.

•Check in vehicles, notate all problems on vehicle, from accident and pre-existing, and explain paperwork to customers

•Act as liaison with insurance companies

•Maintain AR & AP for the Body Shop

•Keep Customers informed

•Open and close customer files

•Manage Office and 10 employees

ARREGO DODGE CHRYSLER JEEP 5/2011 – 5/2012

West Palm Beach, Fl

Internet Sales

•Took internet phone and website leads

• Scheduled appointments

• Handled the sale of New and Pre-Owned Vehicles

EDUCATION & CERTIFICATES

ART INSTITUTE OF FT. LAUDERDALE, FT. LAUDERDALE, FL

Visual Communication and Advertising

Relevant Courses:

• Product Design and Promotion

• Computer Graphics

NOTARY PUBLIC

SKILLS:

Computer Proficient: MS Word • Excel • Power Point • ERP Programs (Compass • Z-Trac • Dealer Track • ADP) Internet, Telephone Skills, Multi-tasking, Flexibility, Time Management, Organization, Attention to Detail, Professionalism, Quality Focus, Filing, Inventory, Scheduling, Billing, CDK, Reynolds and Reynolds, Auto Loop.

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