Customer Service Greater

MOHAMMAD YAQOUB NAYEBI

703-***-**** • ******.****@*****.*** • https://www.linkedin.com/in/

PROVEN LEADERSHIP IT OPERATIONS COMPLEX PROBLEM SOLVING Analytical, innovative, and motivated IT professional with experience in customer service, team leadership, and network troubleshooting in fast-paced and challenging environments. Adept at developing strategies and driving streamlined operations. Diverse analytical skills, team collaboration, and relationship building. Consummate professional, and motivated leader, with solid interpersonal abilities and complex problem-solving skills. Effective and proven track record of critical thinking, idea generation, and optimizing efficiencies. CORE COMPETENCIES

Customer Service

Relationship Building

Keen Attention to Detail

Communications

Network Troubleshooting

Complex Problem Solver

Relationship Building

Strategic Thinking

Data Analysis

Software Installation

Server Rack Installation

Team Leadership

Detail-Oriented

Improved Efficiencies

Collaborative Team Building

EDUCATION

CERTIFICATIONS MCSE A+ CCNA (PENDING)

TECHNICAL SKILLS LAN AND WAN CONFIGURATION NETWORK TROUBLESHOOTING LAPTOP AND PC REPAIR CCTV SERVER RACK INSTALLATION

PROFESSIONAL EXPERIENCE

INTERNET SERVICE PROVIDER 2010 – 2016

VSAT Installation Kabul, Afghanistan

Drove comprehensive installation, configuration, and ongoing maintenance of LAN and WAN systems.

Ensured proper installation of wireless point to point regarding Ubiquiti, Nano Bridge, and Air Fiber as needed to streamline operations.

Utilized vast knowledge of the field to troubleshoot hardware, software, and peripheral devices.

Installed and configured LAN networking including computer cabling, CCTV, and server rack configuration.

Collaborated with a talented team to drive consistent, relevant, and fluid communications.

Provided world class customer and client service in a professional and courteous manner. ADDITIONAL EXPERIENCE

ACE HARDWARE 2016 - PRESENT

Floor Manager Woodbridge, VA

Oversaw comprehensive operations including strong customer service, relationship building, and team leadership.

Managed troubleshooting of multiple networks within two separate stores, 30+ computers, and register servers.

Successfully upgraded software with new device installation working directly with high profile vendors including Comcast and Epicor.

Ensured proper customer and client service to drive retention, troubleshoot issues, and drive business growth.

Worked directly with a high performing team as needed to streamline operations.

Drove comprehensive inventory control including ordering supplies when required. MOHAMMAD YAQOUB NAYEBI

703-***-**** • ******.****@*****.*** • https://www.linkedin.com/in/ Chicago, IL • 773-***-**** • **************@*****.*** • https://www.linkedin.com/in/tamaraadaniels Dear Hiring Manager,

It is with considerable interest that I submit my resume in response to the [Position Title] position as posted on the [Company Name] website. As a professional in the Information Technology field, offering a record of achievement driving performance and quality improvement, I am poised to make significant contributions as part of the [Company Name] team.

My experience and education encompass a comprehensive passion for the Information Technology sector where I utilize strong knowledge of customer service, software and hardware installation, relationship building, and comprehensive understanding of the nuances of the field to streamline operations. Additionally, I excel at collaborating with cross- functional teams on the development of efficiencies as well as supporting diverse groups for a variety of tasks. Please consider the following:

• Ensure proper troubleshooting of complex equipment to drive operations and business continuity.

• Install and configure LAN networking including computer cabling, CCTV, and server rack configuration.

• Highly motivated professional with a strong work ethic, growth mindset, and team leadership to drive efficiencies, multi-functional collaboration, and drive streamlined operations and best practices. Enclosed is my resume, which provides a more in-depth view of my qualifications and expertise. I would love to carry on this conversation with you in more detail. I am actively looking for my next opportunity and would jump at the chance to discuss my fit in greater detail. I hope to hear from you shortly. Sincerely,

Mohammad Yaqoub Nayebi

Enclosure

Contact this candidate