SUMMARY OF QUALIFICATIONS

**+ Years of administrative and clerical

experience in the healthcare field.

Proficient in Healthcare IT systems such as:

EPIC, Mosaiq, Ambra, SAP, EPR, SUNRISE,

POE, ONBASE, Application Xpender, OCIS,

HIP, Fax Press, Windows 8 system and

Microsoft Office, Outlook, Microsoft TEAMs

High regards for applying HIPAA laws, billing

guidelines, departmental rules and regulation

PROPEL- Service Excellence Team Coach

PROFESSIONAL EXPERIENCE

Tamshandcrafts, Baltimore, MD

Creative Designer/ Business Coordinator May 2019 – Present

● Scheduling/Coordination - Coordinate and schedule upcoming events at various venues locally and out of state. Schedule appointments with clients and complete tasks. Outline contracts for upcoming assignments. Accurately maintain clerical paperwork including clients files according to Privacy guidelines. Attend business training.

● Customer Service – Uphold the highest standards in customer service to greet clients and customers during events and assignments. Provide informative and pleasant service. Skillfully alter communication types and styles to best address the customer’s needs.

● Financial – Provide payment options that are easy and convenient for customers and clients. Maintain bookkeeping of monthly income and inventory supplies.

● Creator/Artist– Create & design products whether custom or inventory supplies. Shop for inventory. Johns Hopkins Hospital, Baltimore, MD

Administrative Coordinator November 2015- July 2021

● Surgery Coordination- Coordinate Prostate Brachytherapy Radioactive Seed implant Surgery for prostate patients by: Meeting with or calling prospective surgery patients to determine date, time frame and facility for procedure. Communicate effectively with the patient to schedule Volume Study to determine if the patient is a brachytherapy candidate. Provide patients with dietary restrictions and medication intake prior to volume study. Provide patients with Volume study instruction packets either in-person or via mail. If a patient is a candidate for brachytherapy, I provide the patient with a pre-op packet either in-person or via mail. Brachytherapy procedure is then scheduled by me via EPIC, inputting patient medical history, desired surgery date and time, entering CPT codes for procedure, creating a Hospital Account Number (HAR) for the procedure therefore proper billing is an asset. Obtain completed pre-op clearance for Radiation Oncologist to review

● Scheduling/Registration- Coordinate clinical follow-up appointment for the GI Radiation service making sure patient have updated lab results, and imaging for

● Order medical supplies- Effectively order clinical supplies for nursing staff using SAP ordering system. Order needed supplies for surgery such as radioactive prostate seeds, fiducial markers and other necessary supplies for surgery and clinical use.

● Pathology slides coordination- Request and obtain pathology slides from outside facilities. Effectively count individual slides to ensure appropriate quantity arrived. Transport slides to the pathology department to be accessed for 2nd opinion read. Johns Hopkins Hospital, Baltimore, MD

Patient Service Coordinator III May 2013 – November 2015

● Scheduling/Registration - Daily schedule Follow-up appointments for Radiation Oncology patients as well as coordinating lab and radiology appointments prior to patient’s follow-up appointments. Check-in and register patients during arrival of appointments.

● Customer Service – Uphold the highest standards in customer service to greet the patient, provide informative and pleasant service through the registration or check-out process, and scheduling of appointments. Skillfully alter communication types and styles to best address the customer’s needs.

● Financial – Coordinate obtaining referrals with JHH Billing and Compliance team as well as with outside facilities. Informed the patient/guarantor of all financial liabilities and document the pertinent information into appropriate systems. Verified accurate financial insurance coverage for all appointments.

● Clerical – Accurately maintained clerical paperwork including patient clinical files, copies, scans, faxes. Johns Hopkins Hospital, Baltimore, MD

Physician Information Specialist

March 2009-May 2013

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● Multitask with patients, outside facilities, insurance representatives, and governmental agencies regarding patient healthcare documents, continual insurance and governmental benefits.

● Communicate orally, written and through email with other departmental management, and physicians to respond to high demands of urgent patient care.

● Process patient authorizations such as: Living Wills, Medical necessities, medical records request, power of attorney, Third-party insurance agencies, Third-party billing agencies.

● Scan and Index new patient referrals, patient treatment consent, outside clinic notes, operative reports, verify before scanning correct laboratory and radiology report codes

● Maintain, correct and organize patient electronic records verifying documents are scanned under correct patient, document type and routed to physician for observation.

● Prepare an patient documental insurance report, verifying patient received services for the date of services indicated on billing receipt for Assistant Director of Oncology using Microsoft spreadsheet Johns Hopkins Hospital, Baltimore, MD March 2006-March 2009 Senior Head Start Teacher

● Provide administrative and secretarial support to Manager by dictating accidental reports, parent conferences, individual child educational lesson plans

● Developed and created curriculums appropriately to meet the needs of children with diverse backgrounds and developmental stages.

● Maintained relationships with parents, family and friends of the children to assist the needs of the children with the goal to create productive future role models.

● Evaluated the progress and regress of children in center using educational assessments provided and approved by the State of Maryland Education division.

● Provide guidance to Head Start teacher and teacher trainee by scheduling interviews and conducting in-home parent conferences having them assist me with documenting the home visit. EDUCATION

HEALTHCARE ADMINISTRATION, ASSOCIATES DEGREE UNIVERSITY OF PHOENIX

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