Education Coordinator Activities Director
Resume:
Emily A. Smith
Hard Working Individual
Evansville, IN 47711
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To obtain full time employment within your amazing company. I am computer literate, especially in Microsoft products such as Word, Excel, and PowerPoint. I have very good Intra-Personal skills and very much love dealing with people. I also have a very powerful knowledge and understanding of many computer programs such as Millennium. I also can facilitate lessons and plans for workshops and can work very closely with others such as group projects. I am extremely organized and a quick learner. I am very good at multi-tasking. I enjoy working with my hands and I work well in a fast paced environment. But, also have the ability to take my time to make sure the job I am given is done correctly. I also am VERY patient Authorized to work in the US for any employer
Work Experience
Visitor Services Associate
Mesker Park Zoo - Evansville, IN
January 2020 to Present
As a Visitor Services Associate I am front and center, first line of defense as we say it; there to make sure the guest has the best possible time they can. I work in a variety of places throughout the zoo, Gift Shop, Carousel, Budgies, Amazonia, and our Upper Kley building. Each day I usually have a different place that I work, so its never dull. Due to the Covid-19 virus I clean the areas that a guest will touch, run the attractions if that is where I am, and greet the guests as they come in so they feel warm, happy and comfortable during these hard times.
Education Coordinator
Mesker Park Zoo - Evansville, IN
October 2019 to January 2020
I answer phones, send emails, schedule, work very closely with not only other Education staff members but also all 85+ docents that we have. I correspond with teachers and businesses usually through email but also over the phone, who would like to visit the zoo as a group, have someone come to their business, or have docents or Education staff visit their classroom for programs, and also coordinate programs on zoo grounds as well. I basically make sure the entire Education department runs smoothly, that everyone knows what is going on at all times, and that the other Education staff members have everything they need to handle programs or animal encounters off and on grounds. I verify that there are enough docents to handle animals, which also consists of keeping track of those docents who are trained to handle certain animals and which docents that do not wish to handle certain animals, i.e snakes and lizards usually. I also schedule, coordinate, keep track of all Summer Programs. Using Excel to track phone numbers, allergies, and who will be assigned to what Summer class. I have to make sure Summer Camp Counselors have all materials they need to cover their lesson plans. My position is extremely fast paced and I have to be organized at all times. I work 3 to 4 days a week from 9am-4pm and sometimes I stay over until 6pm, but I cannot go over 29 hours a week.
Companion/Caregiver
Secure Care of Indiana - Evansville, IN
June 2016 to September 2016
I was a companion and caregiver for a completely dependant 34 year old male with Cerebral Palsy and Scoliosis. I worked 13 and 14 hour shifts overnight while he was sleeping. I was in charge of getting him ready for bed, take his medicine, snack and bath. I was required to check in on him every hour. Customer Service Representative
AT&T - Evansville, IN
November 2010 to May 2013
My general duties included helping customers fix complex issues with their phones, emails, voicemails and other issues. I ran computer programs on my end to fix customers issues. At any given time I may have had up to 12 systems at once at any given time to fix a customers issue. I Added and removed new features. Went over monthly statements with the customer. This included mathematical breakdowns of why their
bills may have been a certain price; as well as suggest products or features that they may add or take away to make their bill lower. Another one of my duties was to give refunds and order new phones if needed. Basically, I did everything I could to make the customer happy. Youth Service Manager /JAG Specialist
Career Choices/Vincennes University - Evansville, IN August 2008 to October 2010
As a Youth Case Manager and JAG Specialist, I helped young adults ages 16-21, find jobs and obtain their GED.
Our program was income based; helping those who cannot manage to pay for these services themselves. Our
mission and main goal was to help those who are capable and willing, obtain their GED so that they may go onto
post-secondary education/training.
Shelver
Evansville Public Library - Evansville, IN
June 2002 to January 2008
Shelved library materials, and helped patrons find library materials. Performed clerical duties such as checking patrons in and out, answering phones, and checking on missing or stolen library materials. I worked daily imputing data into the Millennium computer system, checking library materials in and out. I was also the only shelter allowed to repair books. Education
Bachelors in Elementary Education
University of Southern
May 2008
Diploma in Curriculum
Benjamin Bosse High School
2002
Skills
• I can run many Microsoft Office programs i.e Word, Excel, and Powerpoint. I am very much a people person, I love working with children I received an Education degree to teach grades K-6 and I worked with young adults 16-21. I am very hardworking. I enjoy working in busy and stressful environment, and because of AT&T I am a very good multi-tasker. I am very proficient in file management. I take pride in everything I do and I am very organized. I am also extremely good at researching and love to make lists. I am great with communication which includes management, co-workers, clients/ patrons and anyone else I need to correspond with outside my office. I can work alone or in groups. I am great at self management, I love to talk and communicate with people in general, and can and will provide personalized service to everyone I work with. I am reliable, I would rather be 15 minutes early than 1 minute late. Plus I am reliable when it comes to making sure everything around me goes smoothly, that my job is done, and is willing to do overtime to make sure this all happens. I am extremely compassionate, empathetic, and I have a very strong work ethic. I pride myself on being trustworthy and I am, almost to a fault. (10+ years)
• Library Services
• Special Education
• Case Management
• Animal Care
• Animal Handling
• Teaching
• Childcare
• Classroom Management
• Computer Literacy
• Customer Service (10+ years)
• Account Management (5 years)
• Writing Skills
• Math
• Experience Working With Students
• Clerical Experience
• Special Needs
• Developmental Disabilities Experience
• Research
• Tutoring
Certifications and Licenses
CPR/AED
June 2016 to June 2018
CPR/AED
Adult/Child and Infant
Groups
4-H
March 1996 to December 2002
I was in my local 4-H group, The Energetics from 1996 through my senior year of High School. I worked my way up starting as the Activities Director to President all throughout my years active. Every year I was involved I held an office. One of my absolute proudest moments was holding the office of President.
Additional Information
I did volunteer work in the Summers of 1996 and 1997 and I cannot remember but I may have in 1998. Volunteered every Summer during High School at Wesselman Woods for kids Kindergarten to Fifth grade. I am excellent at putting portfolios, lesson plans, schedules, detailed notes. I am used to working in stressful, loud and busy places, and I LOVE talking and interacting with any age person.
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