Alice M. Howell

*** **** ******** *****,

Walnutport, PA 18088

adpihe@r.postjobfree.com 908-***-****

SUMMARY

Loyal Senior Customer Service Representative with 15+ years of outstanding customer service experience with strong organizational and prioritization abilities eager to re-enter back into the fulfilling role of a customer service professional. PROFESSIONAL EXPERIENCE

VALUEOPTIONS HAMILTON, NJ 2004-2005

Senior Customer Service Representative

Served our client (New Jersey Department of Human Services) taking very serious calls from parents/guardians to gather and enter the calls information while maintaining a calm and professional demeanor.

Accurately collected enough information from the caller to transfer the call to the clinician.

Participated in weekly/monthly team building events and company meetings. AETNA ALLENTOWN, PA 2000-2004

Senior Customer Service Representative

Responsible for answering inbound calls from insurees and providers resolving billing questions and policy discrepancies.

Accurately provided insurance policy data to clients as we were monitored to provide the upmost professional service to our clients and their needs.

Maintained an up-to-date training record prior to company deadline. CHUBB INSURANCE BRIDGEWATER, NJ 1986-1998

Senior Customer Service Representative

Promptly answered customer (home and auto brokers) phone calls and professionally answering claim questions and offering services provided by the company in a timely manner.

Responsible for following up with customers on a monthly basis to resolve issues and/or concerns.

Accurately collected and updated customer information to ensure coverage was correct or to enquire customer needs.

Resolved agent questions regarding their client’s policies, statements and renewals. EDUCATION

High School Diploma

Phillipsburg High School, 1975

ADDITIONAL CREDENTIALS

TECHNICAL SKILLS Microsoft Office (Word, Excel), Data Entry, & Call Transferring SOFT SKILLS Time Management, Conflict Resolution, Teamwork, Effective Communication and Organizational Skills, Professional and Mature, Insurance Knowledge, & Flexible ABOUT ME

Along with spending valuable time with family and friends, I have always had a very strong personal connection to native plant gardening and migratory bird watching. For two decades, I have dedicated most of my time as a caregiver to my special needs son which has strengthened my ability to be patient, caring and supportive.