**:**PM Sat May **

Seca _

PNM TCL TTT @ aA Q Qh

MA

Call Center Representative

**/**** - **/****

Professional Staffing Group Inc. Boston,

MA

Receptionist

**/**** - **/****

Education and Training

St. Mary's High School Lynn, MA

High School Diploma

05/1993

Clark University Woburn, MA

Certification in Computer And Information Sciences

04/2000

list.

Documented conversations with customers to track requests, ae 2 of 2

and solutions.

Managed customer expectations by clarifying needs, identifying options

and recommending products and services.

Delivered fast, friendly and knowledgeable service for routine questions

and service complaints.

Asked probing questions to determine service needs and accurately input

information into electronic systems.

Delivered administrative support to team members, including making

copies, sending faxes, organizing documents and rearranging schedules.

Answered and directed incoming calls using multi-line telephone system.

Oversaw office inventory by restocking supplies and submitting purchase

orders.

Screened and verified visitors for identification credentials and purpose of

visit to maintain security of personnel and office environment.

Sorted incoming mail and directed to correct personnel each day.

Contact this candidate