Clark University Center Representative
Resume:
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PNM TCL TTT @ aA Q Qh
MA
Call Center Representative
Professional Staffing Group Inc. Boston,
MA
Receptionist
Education and Training
St. Mary's High School Lynn, MA
High School Diploma
05/1993
Clark University Woburn, MA
Certification in Computer And Information Sciences
04/2000
list.
Documented conversations with customers to track requests, ae 2 of 2
and solutions.
Managed customer expectations by clarifying needs, identifying options
and recommending products and services.
Delivered fast, friendly and knowledgeable service for routine questions
and service complaints.
Asked probing questions to determine service needs and accurately input
information into electronic systems.
Delivered administrative support to team members, including making
copies, sending faxes, organizing documents and rearranging schedules.
Answered and directed incoming calls using multi-line telephone system.
Oversaw office inventory by restocking supplies and submitting purchase
orders.
Screened and verified visitors for identification credentials and purpose of
visit to maintain security of personnel and office environment.
Sorted incoming mail and directed to correct personnel each day.
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