Carlos Jackson

**** ********* **

Dallas, TX **232

214-***-****

adpifn@r.postjobfree.com

Skills

Customer Service Representative, Familiar with Excel, Word, Oracle, Email, Web Chat, Medicare, Health Benefits, Banking. Claims Agent. Familiar with front and back end Banking processes.

Experience

May 2018—Current

JPMORGAN CHASE, 2777 LAKE VISTA, LEWISVILLE, TX

IM CLAIMS ALLOCATION RECOVERY AGENT

●PROCESS INDIVIDUAL TRANSACTIONS FROM CLAIMS.

●RESEARCH AND INVESTIGATE MERCHANT DOCUMENTS TO DETERMINE IF FRAUD WAS COMMITTED.

●SUBMIT PROOF EVIDENCE SHOWING IF CUSTOME PARTICIPATED OR BENEFITTED FROM TRANSACTION OR NOT

●EXCEED MINIMUM QUOTA OF CLAIMS PROCESSED DAILY.

●Received #1 RANKING ON TEAM, MAINTAINED ON THE TOP PERCENT OF MY TEAM HERE AT CHASE.

●TRANSFERRED FROM CHASE CUSTOMER SERVICE IN ARLINGTON TX 01/07/19. WHERE I PROVIDED EXCEPTIONAL CUSTOMER SERVICE TO CHASE CLIENTS. ASSISTE CUSTOMERS WITH ACCOUNT BALANCES, TRANSFERS . ORDERED CHECKS AND DEBIT CARDS AND ASSISTED WITH ALL OTHER BANKING NEEDS BY PHONE.

●RECEIVED 5 KEY RECOGNITIONS, Voted Teams Person who is Calm in the eye of the Storm!

●EFFICIENT IN PROCESSING NON-FRAUD CLAIMS AS WELL. I WORKED THIS FUNCTION BEFORE BEING PROMOTED TO ALLOCATION RECOVERY. Determined CLAIM SCENARIOS SUCH AS OVERPAYMENTS, DUPLICATES, OVER CHARGE, ACCOUNT TAKE OVER ETC….

July 2016 - April 2018

WILLIS TOWERS WATSON, 250 E. Arapaho, Richardson, TX - Service Center Generalist 2

●Assisted employees of major corporations with their health Benefits by phone

●Provided plan descriptions, and enrolled employees in health coverage

●Answered in-bound calls as well as made outbound calls.

●Assisted in troubleshooting website issues, as well as first call resolution

●Promoted from CSR to Operations Funding Rep in 12/16, then promoted to Service Center Generalist 2, 10/17

February 2016-July 2016

Teleperformance, 9999 Technology Blvd., Dallas TX - Customer Service Representative

●Handled inbound calls for Pearson Education

●Provided support for educators administering State Exams on the internet.

●Provided troubleshooting and step by step guidance when needed.

January 2015-October 2015

FLAGSHIP FACILITY SERVICES, DFW AIRPORT TERMINAL C

● Provided janitorial services throughout airport terminals. Cleaned, swept, mopped floors, dumped trash.

January 2014-October 2014

FRANCHISE EQUITY GROUP, 3200 Las Colinas Blvd., Irving, TX

●Made over 300 outbound calls daily to screen potential investors

●Presented the company's products and services

September 2012-July 2013

CO-OP FINANCIAL SERVICES, 2200 Amon Carter, Ft. Worth, TX

●Provided customer service to large Credit Unions by phone.

●Handled balance inquiries, account transfers, debit card activation, auto insurance and loan applications.

EDUCATION

RHDC BARBER COLLEGE, Ft, Worth, TX - Class A Barber license 11/00 to 08/01

Trained and received Class A Barber License

BALL STATE UNIVERSITY, Muncie, IN -Criminal Justice Major, 09/90 to 5/92

No degree

LASALLE HIGH SCHOOL, South Bend, IN

Diploma received in june 1990

Awards

Honor Roll, Varsity Letterman in Basketball, Baseball and Cross country.

Member of Christian Athletes Association

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