Resources Executive Operations Officer

JEROME JOYNER, RN, MLS,MHA,NHA,SHRM-CP

www.linkedin.com/in/jerome-joyner 443-***-**** ******@*******.***

Professional Summary

Seasoned Project Manager & Human Resources Executive with over 27 years of experience in operations management and transformational improvements of practices across workforce solutions. Experience with the alignment of company objectives. Extensive experience in initiating gap analysis to define and implement solutions for capabilities, expectations related to quality control validation and monitoring, union avoidance/decertification, budget analysis, compliance standards, and reduction turnover Focus on prevention of non-conformance. Continually exceeds customer expectations by addressing concerns timely and putting plans of correction in place: stakeholders, technical points of contact, vendors, and team members.

Skills

Managing union negotiations, and successfully worked to decertify union representation.

Educated leadership on union avoidance

Driving Program Development & Change Management

Acquisitions Focused Recruiting

Development of Quality Control Management

Strategic Talent Planning & Employee Engagement

Critical Data Analysis & Policy/Procedure Design

Improving Performance, Quality & Integrity

Develoopment of Resolution Stretgies

Risk Management & Enforcing Compliance Adherence

Coaching, Mentoring & Leadership Development

Critical Decision-Making & Problem Resolution

Diversity & Inclusion Development

Governmental Survey Compliance.

Detailed Company & Regulatory Reporting

Work History

Chief Operations Officer

Arundel Ambulatory Surgery Center- Annapolis, MD 08/2021- Present

Provide strategic oversight of all operations from a fiscal, technical, regulatory, personnel, conflict resolution, and growth perspective while working in accordance with company goals.

Responsible for all human resource functions to include recruitment, retention, conflict resolution, & creating policies and procedures.

Review all request for medical and religious accommodations. Ensure decisions comply with state and federal guidance.

Continually revise and update Coronavirus guidelines in accordance with governmental mandates.

Serve as risk manager as well as compliance advisor.

Update employee handbook as needed

Advise leadership on appropriate employee corrective action measures.

Design employee surveys to gauge employee satisfaction. Review results with senior leadership and conduct Start-Stop & Continue practices with staff.

Area Director/Sr, Facility Administrator 01/2018 to 08/2021

US Renal Care/Renalis Kidney Care– Baltimore, MD

Provide strategic oversight of all operations from a fiscal, technical, regulatory, personnel, conflict resolution, and growth perspective while working in accordance with company goals.

Responsible for an annual budget of $18M.

Strategically focusing on HR management efforts of staff to meet standards and objectives, including employee relations, engagement, benefits, compensation packages, and systems.

Implemented improvements to, policies, and procedures, and streamlined operations to deliver more efficient, accurate, performance, and productivity

Project manager of acquisition of two multi-million dollar organizations.

Successfully met the Maryland office healthcare quality mandates and CMS requirements and achieved all company objectives in collaboration with senior leadership and specialists.

Expanded programs for professional development initiatives of Administrators and staff and partnered with VPOs, TPOC's RDs, and Business Development teams to identify further opportunities for service expansion.

Lead COVID-19 preparedness and rapid response solutions while also initiating CMS-directed emergency preparedness strategies for patients and staff and implementing a solid culture of safety policy for all talent and patients.

Maintain schedules, working with Administrators to develop optimal workflow, developed/communicated quality goals and measures, and evaluated staff activities to ensure alignment with company care standards.

Management and monitoring documentation for accuracy, deadlines while ensuring compliance with required Governing Body meetings, Quality Assurance/Process Improvement meetings.

Promoting the company's mission and philosophy relating to ethics, integrity, safety, and corporate responsibility, and consistently conducting 'Stay' interviews with employees and staff to define satisfaction measures.

Review financial reports monthly, for insights into budget status, with a detailed review of external facilities, achieving financial and program targets, including budget, labor costs, supply costs, and expenditures.

Facility Administrator & Group Operations Manager 07/2010 to 11/2017

DaVita Kidney Care – Bel Air, MD

Leveraged a results-driven focus to lead operations for six internal hemodialysis facilities and a freestanding home facility, with oversight of over 250 patients and management of up to 100 employees.

The trusted front-line leader demonstrated quality outcomes directly impacting customer satisfaction, promoting and implementing continuous improvements for 280 centers from Maryland to North Carolina.

Effectively managed medical regulatory compliance obligations and labor laws and met all OSHA guidelines, as required, including certifying compliance with CMS Emergency Preparedness regulations for 15-dialysis units.

Directed a $15M budget, handled forecasting, and approved all activities and expenditures, including developing vendor relationships, ordering resources, and monitoring compliance.

Drove operational excellence by championing and maintaining a solid counseling, education, and corrective action culture and improved the staff interview process by integrating behavioral-based questions.

Developed specialized educational programs for over 400 employees, serving as the lead in Consumer Assessment of Healthcare Providers & Systems while managing HR functions.

Developed a Standard Operation Procedure for a timely resolution to customer and stakeholder concerns.

Managed a matrixed cross-functional Clinical team to deliver the best quality outcomes.

Point of contact for federal and state agencies to ensure compliance with regulations.

Conducted weekly audits on labor and productivity measures, certifying all legislative mandates were met, in addition to monitoring financial reports to ensure financial budget adherence for the entire book of business.

Researched market trends to determine needs and adeptly innovated within a fast-paced environment.

Other Work Experience

NCII Charge Nurse/RN (Full-Time), Orthopedic & Trauma; Co-Chair of Service Excellence Committee; Member of Disaster Response Team & JCAHO Task Force – Johns Hopkins Hospital, Baltimore, MD – 2008 to 2014

Assistant Administrator – Accord Health Services at Brandywine, Wilmington, DE – 1994 to 2008

Professional Organizations & Activities

Member – Board of Directors, Albert P. Close Foundation

Additional Training & Certifications

Certified Professional (SHRM-CP) – Society for Human Resource Management – 07/2019 to 04/2023

Certified in Diversity, Equity & Inclusion – Cornell University – 02/2020

Education

Arizona State University – Sandra Day O'Conner College of Law – 2020 to 05/2021

Master's Degree in Legal Studies, with a concentration in HR & Employment Law

University of Baltimore, Baltimore, MD – 2003 to 2006

Master of Science in Health Systems Management, with a concentration in Human Resources

Bachelor of Science in Health Systems Management, with a concentration in Human Resources

Activities & Societies: Upsilon Phi Delta Honor Society; Graduate Student Senate

Roxborough Memorial Hospital – School of Nursing – 2006 to 2008

Registered Nursing/Registered Nurse

Contact this candidate