Learning Specialist: Instructional Design and Facilitation

A NDI (T INKER ) D ICKENS

** ******* *** *******, ** 07930

646-***-**** *******.****@*****.*** www.linkedin.com/in/andi--dickens L EARNING I GNITION : I NSTRUCTIONAL D ESIGN & F ACILITATION A multi-talented collaborative business partner with a proven track record in designing and implementing innovative learning solutions. Balances the individual learner needs with organizational strategy to produce powerful results, igniting the change sought by leaders and Subject Matter Experts. Strong experience with Leadership and Career Development content. An engaging facilitator (virtual and in-person), a StandOut TMBC Coach, who inspires growth through both large scale and personal connection. Perpetually curious, energized and creative; delivers impactful learning experiences that lead to lasting behavior change. Leadership Learning Facilitator StandOut Coach Instructional Design Innovative Engaging Interactive Solutions Content Curation Career Growth Professional Experience

Andi Dickens Consulting January 2020 - present

Delivers design, facilitation and coaching services to support people leaders and experts as they seek to impact their learning audience. Expert in creating genuine connection and behavior change in a digital world. Projects to date (both paid and pro bono) include:

Duke Farms - Leadership Team Training - both in person and virtual / Intern Program - design and facilitation Braven - Team retreat based around Strengths leadership - designed and facilitated / on going Coaching engagement

The Willow School - Staff training on effective techniques to leverage virtual tools in a pandemic Mercer - Virtual Holiday Parties - Consultant and Producer Olson Consulting - Virtual Producer for three day academic conference for the Midwest Dairy Marketing Board UKGBC - Learning design consultation

Princeton Capital Advisors - Virtual Presentation Skills Coach Offered public webinars "Creating Virtual Events" / "Building Resilience" / "Leading through Strengths" ADP, Roseland, NJ April 2014 - June 2019

Leading International HCM Solutions provider

Director, Learning Programs: Leadership and Career Development September 2016-Present Executed on multiple simultaneous learning initiatives across Leadership Development, StandOut and Career Development topics. Created and delivered new live learning experiences, facilitated ongoing StandOut, Leadership and Career Development curricula; collaborated and coached to enhance enterprise wide team, leader and individual personal growth.

● Instigated Stand Up for StandOut live experience. This impacted 2,800 associates in the US and was poised for global deployment. Designed / delivered Check Up for Check-Ins Leader series. 300+ leaders attended this add-on virtual learning event. Marketed and oversaw logistics for both events.

● Created engaging learning assets to support 19 leadership dimensions, (Leader and Network Compass) to support a personalized learning approach for 6k leaders globally. Created visually impactful development guides, infographics, animated videos and interactive webinars.

● Delivered Careers related Webinar series with an average NPS of 75. Managed logistics for, and coached, additional facilitators. Maintained content, checking aligned internally and with external thought leadership.

● Initiated prototypes to assess use case, including MultiLingual Webinar, video challenges, conversational panels, peer learning groups - PODs - and online Jams. Created meta-learning content to support use of the development guides.

● Core member of the StandOut sustainment team and a designated Black Cape StandOut Champion. Andi Dickens, Page 2 ●

● 64.643.5479 ***********@***.***

Additional projects:

Designed learning events to support a mentoring program / Wrote scripts for a New Leader animated soap opera / Designed a Webinar for non sales associates to support Diversity and Inclusion initiative / Created practical development guide in support of 70:20:10 model / Championed communication efforts around GoWorldWise, a multicultural learning dashboard

Manager, Corporate Learning Programs - Compliance Learning April 2014- September 2016 Spearheaded the rationalization of the Global Compliance Learning function for an audience of 53k associates from inception to launch of an annual single deployment process.

● Stakeholders engagement across HR, Legal, Ethics & Compliance, and Global Security (including Senior Executives) to identify learning needs, raise awareness of optimal deployment / tracking practices, and ensure enterprise wide alignment.

● Instigated needs analysis and development plans for multiple compliance learning projects. Created content in all mediums (online / virtual / in person), continually balancing content / sponsor needs with delivering effective learning experiences.

● Revised the design of ADP’s Global Anti-Bribery program in conjunction with External Management Consultant. Results improved learner engagement and raised evaluation scores.

● Implemented tender process for new Global Ethics course; part of project team, designed opening video to convey Corporate Message. Internal contact for Vendors and content translation process.

● Created interactive elearning on multiple compliance topics such as Anti-Trust and SPAM legislation.

● Researched learning solutions for unconscious bias, micro-inequities, diversity and inclusion topics. STAY AT HOME PARENT June 2004 – April 2014

Essential Learning By Design (Solopreneur - Occasional contract work ) 2008 - 2014 Starwood Hotels (Curriculum Design), and Cornerstone / Neighborhood House (Integration / Change event) REUTERS AMERICA INC. 3 Times Sq. New York NY Dec 1999 – June 2004 Global Training Quality Assurance Manager 2003-2004

● Collaborated with Vendor to design / deploy Global Learning Platform (GLP) to raise standard of training design and implementation across organization (80 Trainers / SME’s, serving 15,000+ employees).

● Monitored learning deliverables to ensure standards maintained and business needs met.

● Galvanized GLP implementation across all learning programs throughout the enterprise RAM Training & Development Manager 1999-2003

● Managed a team of trainers, plus external vendor relationships, to meet the learning needs of Client facing staff (Sales, Client Trainers, Account Administrators) across the Americas.

● Implemented professional development for Trainers which improved productivity and team profile.

● Collaborated with Marketing to create engaging product focused learning events at Sales Conferences.

● Created and delivered commercial Client courses (AIM Financial, Lehman’s, Deutsche Bank) REUTERS UKI Feb 1994 – Dec1999

Training Specialist and Client Trainer

Previous Non Training Related Experience in Computer Sales and Recruitment Education & Professional Credentials

THE UNIVERSITY OF BIRMINGHAM, Birmingham, UK

Combined Honours Philosophy & Theology

● IPD Trainer Certification Courses 1997 (renamed 2001- Chartered Institute of Personnel and Development)

● Studied MSc Organizational Behaviour, Birkbeck College, London University 1998-99 Volunteer Experience

Diversity and Inclusion Committee Chair - The Willow School

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