Human Resources officer

AYOMIKUN QUEEN IKUDEHINBU

Tel: 081********, Email: ***********@*****.***

Location: Ibadan,Oyo State. Nigeria.

About Me (Summary)

Experienced customer-oriented individual with proven ability to establish effective communication and build productive relationships. An active listener skilled in proffering solutions to issues and disputes tactfully and effectively.

WORK EXPERIENCE

Customer Service Officer / GT Bank PLC

Sept. 2021 – Till-date

Managing relationship with customers and the Bank.

Helping to resolve customers' complaint and issues.

Ensuring customers get quality services.

Human Resource Officer / Survival Poultry Farm Services

Sept. 2020 – August 2021

Recruiting Skillful Personnel whose goals are incorporated with the Company to achieve the organizational goals and objectives

Ensuring staff welfare and a safe, good working environment is maintained

Training and development of workers periodically

Ensuring disciplinary measures is in place for defaulted staff.

Ensuring staff get their remuneration on time etc.

Customer Service Representative / OLUSEGUN ADETUNJI OLONADE CHAMBERS

January 2019 – March 2020 / Lagos, Nigeria

Maintaining and updating customer databases and reports.

Collating and organizing documents.

Creating new ways for effective customer service and customer satisfaction.

Business Executive / ADRON HOMES AND PROPERTIES

Jan. 2018 – Sept. 2019

Established Communication relationships with different levels of each department and effective uploading of the company's established policies.

Mapped out annual training plans; outsourced or in house for Management and customer support.

Developed comprehensive knowledge about the business, its development practices, its marketing activities and prospective clients.

Ensured sales targets were achieved through effective sales drive and customer management

Identified market trends, gaps and niches that aided business growth and expansion

EDUCATION

BACHELOR OF SCIENCE INDUSTRIAL AND LABOUR RELATIONS

Olabisi Onabanjo University / Ogun, Nigeria

SKILLS

SOFTWARE

MS Office (Word, Excel, PowerPoint).

Tel: 081********

***********@*****.***

Lagos

LANGUAGES

English. & Yoruba.

EXPERTISE

Customer Management

Critical Thinking

Problem Analysis Teamwork Research

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