Malayalam Customer Service
Resume:
RESUME
SIVARANJANI. I
Komathi Silks Back Side Ph: +919*********
Kanchipuram-631502.
Email: *************@*****.***
Summary
Company : Cedar Business Solutions
Position : Team Member
• 3 Years of experience in Customer Service Executive in Cedar Business solutions.
• Relevant knowledge of computers
• Good written & communication skill.
Work Experience : Feb-'16 – May 2019.
Roles & Responsibilities:
• Maintaining Weekly & Monthly trackers of the process shared to the operation managers and clients.
• Responsible towards the Collection of overdue amount in Write-offed HDFC Credit cards.
• Tracing non-contactable/skip borrowers and make him ready for payments.
• Al locating areas to field executive and motivating them in all directions to achieve the given targets.
• Conducting visits through field executives and taking the feedback and reporting the same to bank, Skip tracing the customers using social Networks.
• Coordination with Team towards activities and Daily Collection Efficiency Emphasizing on team work to achieve
• Actively involved in working on the Waiver and Dispute Processes to ensure better Portfolio Management and to improve Portfolio standards.
• Identify non-contactable/skip borrowers and send these cases for field visit.
• Listening to the queries and problems of the borrowers and giving proper resolutions.
• Making the follow ups and doing every procedure on the case to reach the customer.
• Handling cases by Email, calls, SMS and WhatsApp with customers and clients, preparing monthly reports.
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Competencies / Strengths:
Drive for Results - Finding solutions to problems despite constraints, setting priorities, and demonstrating high levels of energy in pursuing problems, setting high performance standards.
Analytical Thinking - Breaking complex task in a systematic way, identifying trends and relationships in data.
Process Orientation - Doing things in a structured manner, making specific changes in system / processes / work methods to improve performance, managing information in a structured and systematic manner.
Previous Work-Experience:
Worked as Trainee in Kochar InfoTech for 6 Months in chennai. Education
Qualification Board/University Year %
B.E (Electronics and
Communication
Engineering)
Arunai Engineering College
Thiruvannamalai
2011-2015
7.5
HSC
Sri.P.Muthaiyar Hr.Sec.School,
Panruti.
2011 84.8
SSLC
Sri.P.Muthaiyar Hr.Sec.School,
Panruti.
2009 81.1
Languages & IT Skills
Office Package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint Language: C++, C
Operating System: Windows 7, Windows 10.
Personal Details:
Name : Siva Ranjani. I
Father Name : L. Iyyanar
Date of Birth : 08.01.1994
Nationality : Indian
Marital Status : Married
Languages known : Tamil, English, Malayalam.
I declare that the above Information is true to the best of my knowledge and belief. Date:
Place: Kanchipuram (Siva Ranjani. I)
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