RESUME

SIVARANJANI. I

No.*A/*,West Raja street,

Komathi Silks Back Side Ph: +919*********

Kanchipuram-631502.

Email: adpie3@r.postjobfree.com

Summary

Company : Cedar Business Solutions

Position : Team Member

• 3 Years of experience in Customer Service Executive in Cedar Business solutions.

• Relevant knowledge of computers

• Good written & communication skill.

Work Experience : Feb-'16 – May 2019.

Roles & Responsibilities:

• Maintaining Weekly & Monthly trackers of the process shared to the operation managers and clients.

• Responsible towards the Collection of overdue amount in Write-offed HDFC Credit cards.

• Tracing non-contactable/skip borrowers and make him ready for payments.

• Al locating areas to field executive and motivating them in all directions to achieve the given targets.

• Conducting visits through field executives and taking the feedback and reporting the same to bank, Skip tracing the customers using social Networks.

• Coordination with Team towards activities and Daily Collection Efficiency Emphasizing on team work to achieve

• Actively involved in working on the Waiver and Dispute Processes to ensure better Portfolio Management and to improve Portfolio standards.

• Identify non-contactable/skip borrowers and send these cases for field visit.

• Listening to the queries and problems of the borrowers and giving proper resolutions.

• Making the follow ups and doing every procedure on the case to reach the customer.

• Handling cases by Email, calls, SMS and WhatsApp with customers and clients, preparing monthly reports.

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Competencies / Strengths:

Drive for Results - Finding solutions to problems despite constraints, setting priorities, and demonstrating high levels of energy in pursuing problems, setting high performance standards.

Analytical Thinking - Breaking complex task in a systematic way, identifying trends and relationships in data.

Process Orientation - Doing things in a structured manner, making specific changes in system / processes / work methods to improve performance, managing information in a structured and systematic manner.

Previous Work-Experience:

Worked as Trainee in Kochar InfoTech for 6 Months in chennai. Education

Qualification Board/University Year %

B.E (Electronics and

Communication

Engineering)

Arunai Engineering College

Thiruvannamalai

2011-2015

7.5

HSC

Sri.P.Muthaiyar Hr.Sec.School,

Panruti.

2011 84.8

SSLC

Sri.P.Muthaiyar Hr.Sec.School,

Panruti.

2009 81.1

Languages & IT Skills

Office Package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint Language: C++, C

Operating System: Windows 7, Windows 10.

Personal Details:

Name : Siva Ranjani. I

Father Name : L. Iyyanar

Date of Birth : 08.01.1994

Nationality : Indian

Marital Status : Married

Languages known : Tamil, English, Malayalam.

I declare that the above Information is true to the best of my knowledge and belief. Date:

Place: Kanchipuram (Siva Ranjani. I)

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