Claims Processor Customer Service
Resume:
CATHLEEN CLEMENTS
Ardmore, OK **401
***************@*****.***
Cathleen Clements : 580-***-****
Phone Number: 580-***-****
Customer Relations
Working Knowledge of Word and Excel on a daily bases
Responsible for secure data information
Training new personnel on taking calls, routing calls
Proficient in Customer Service
Work Experience
General Warehouse Worker Seasonal
Beast Buy
ARDMORE, OK
October 2016-December 2016
SERVICE
T&W TIRE
ARDMORE, OK
January 2013-June 2016
●Prepare and review operational reports and schedules to ensure accuracy and efficiency
●Set goals and deadlines for the department
●Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
●Communicating with Supervisors, Peers, or Subordinates
●Interacting With Computers
●Getting Information
●Performing Administrative Activities
●Making Decisions and Solving Problems
●Organizing, Planning, and Prioritizing Work
●Communicating with Persons Outside Organization
●Establishing and Maintaining Interpersonal Relationships
●Judging the Qualities of Things, Services, or People
●Documenting/Recording Information
●Processing Information
●Resolving Conflicts and Negotiating with Others
●Evaluating Information to Determine Compliance with Standards
●Coordinating the Work and Activities of Others
●Scheduling Work and Activities
●Identifying Objects, Actions, and Events
●Performing for or Working Directly with the Public
●Monitor Processes, Materials, or Surroundings
●Monitoring and Controlling Resources
●Analyzing Data or Information
●Experience with: 10-key calculators, Desktop computers, Email software, Laptop computers, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Mobile phones, Multi-line telephone systems, Notebook computers, Personal computers, Photocopying equipment, Scanners, Tablet computers
Customer Service/Claims Processor
WageWorks
Tempe, AZ
September 2008-September 2013
Highr Volume call center eniorment
Responisle for Completeing know2ledge of laws and allowance required by both state and federal government regarding Flex Spending Accounts
Processing Health Reimbursement Claims
Processed the Company wide mail
Wrote the training and process for doing the Company mail
Responsible for secure data information
Trained in all HIPPA processes
Customer Relations Repressive
E4E Business Solutions
Tempe, AZ
June 2006-July 2008
Taking high volume of calls
Determine the customers issues and route the call correctly
Assisted in training of new p[personnel on taking calls, routing the call correctly and making technical cases for the customer
Assistance to the customer in registering devices in the accounts
Looking up the customers account checking for support and licenses making sure everything is valid
Responsibly for customer sensitive information of credit cards in data entry and personal information
Gift Advisor
1800Flowers.com
Ardmore, OK
July 2001-December 2002
Proficient in all sales and customer service areas of the company
Assisted in supervisory capacity for customer relations
Assisted in training of personnel in telephone sales for company
Received all available training for areas in the company
Received high scores during monthly reviews
Shift Leader
Burger King
Ardmore, OK
May 1990-October 2000
Received managerial training
Responsible for making deposits, handing large sums of money, ordering supplies
Assisted in opening of new franchises
Responsible for training new employes
Customer Relations
Working Knowledge of Word and Excel on a daily bases
Responsible for secure data information
Training new personnel on taking calls, routing calls
Proficient in Customer Service
Work Experience
General Warehouse Worker Seasonal
Beast Buy
ARDMORE, OK
October 2016-December 2016
SERVICE
T&W TIRE
ARDMORE, OK
January 2013-June 2016
1.Prepare and review operational reports and schedules to ensure accuracy and efficiency
2.Set goals and deadlines for the department
3.Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
4.Communicating with Supervisors, Peers, or Subordinates
5.Interacting With Computers
6.Getting Information
7.Performing Administrative Activities
8.Making Decisions and Solving Problems
9.Organizing, Planning, and Prioritizing Work
10.Communicating with Persons Outside Organization
11.Establishing and Maintaining Interpersonal Relationships
12.Judging the Qualities of Things, Services, or People
13.Documenting/Recording Information
14.Processing Information
15.Resolving Conflicts and Negotiating with Others
16.Evaluating Information to Determine Compliance with Standards
17.Coordinating the Work and Activities of Others
18.Scheduling Work and Activities
19.Identifying Objects, Actions, and Events
20.Performing for or Working Directly with the Public
21.Monitor Processes, Materials, or Surroundings
22.Monitoring and Controlling Resources
23.Analyzing Data or Information
24.Experience with: 10-key calculators, Desktop computers, Email software, Laptop computers, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Mobile phones, Multi-line telephone systems, Notebook computers, Personal computers, Photocopying equipment, Scanners, Tablet computers
Customer Service/Claims Processor
WageWorks
Tempe, AZ
September 2008-September 2013
Highr Volume call center eniorment
Responisle for Completeing know2ledge of laws and allowance required by both state and federal government regarding Flex Spending Accounts
Processing Health Reimbursement Claims
Processed the Company wide mail
Wrote the training and process for doing the Company mail
Responsible for secure data information
Trained in all HIPPA processes
Customer Relations Repressive
E4E Business Solutions
Tempe, AZ
June 2006-July 2008
Taking high volume of calls
Determine the customers issues and route the call correctly
Assisted in training of new p[personnel on taking calls, routing the call correctly and making technical cases for the customer
Assistance to the customer in registering devices in the accounts
Looking up the customers account checking for support and licenses making sure everything is valid
Responsibly for customer sensitive information of credit cards in data entry and personal information
Gift Advisor
1800Flowers.com
Ardmore, OK
July 2001-December 2002
Proficient in all sales and customer service areas of the company
Assisted in supervisory capacity for customer relations
Assisted in training of personnel in telephone sales for company
Received all available training for areas in the company
Received high scores during monthly reviews
Shift Leader
Burger King
Ardmore, OK
May 1990-October 2000
Received managerial training
Responsible for making deposits, handing large sums of money, ordering supplies
Assisted in opening of new franchises
Responsible for training new employees
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