Iyana Cummings

High energy professional with a background in customer service well-suited to the position of Call Center Representative. Friendly and outgoing with a knack of making others feel comfortable and de-escalating tense situations. In depth understanding of customer service gained through academic coursework and work experience. Hartford, CT

adpid7@r.postjobfree.com

860-***-****

Customer Service Representative with over 3 years experience in telephone customer service, including sales, tech support and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Authorized to work in the US for any employer

Work Experience

Call Center Representative

Faneuil - Bristol, CT

August 2020 to November 2021

I manage large amounts of inbound and outbound calls in a timely manner. I follow communication

“scripts” when handling different topics, I responded to incoming calls from the consumers, identify consumers needs, clarify information, research every issue and provide solutions and/or alternatives. I build sustainable relationships and engage consumers by taking the extra mile, I record all conversations in our call center database in a comprehensible way. Corporate Trainer

CT BUSINESS CONSULTING - Hartford, CT

March 2020 to August 2020

I provide professional development and training to employees in a corporate setting. My primary responsibilities include developing curriculum and teaching new skills, strategies, or systems to workers in a particular industry.

Account Executive

CT BUSINESS CONSULTING - Hartford, CT

February 2020 to March 2020

I created a detailed business plans to facilitate the attainment of goals and quotas. I Manage the entire sales cycle from finding a client to securing a deal. I unearthed new sales opportunities through networking and turn them into long term partnership. I present products to prospective clients. Production Worker

Rich Products Corporation - New Britain, CT

December 2019 to January 2020

I complete daily assigned tasks to meet production volume and schedule I also have to ensure that my work environment is maintained clean, safe and organized. Ramp Agent

Pinnacle Logistics - Windsor Locks, CT

August 2019 to January 2020

I handled aircraft baggage, as well as loading and unloading luggage into a airplane and guiding aircraft to and from their gate.

Picker/Loader

Amazon.com - Windsor, CT

September 2019 to December 2019

I was responsible for filling customer orders and delivering them to the delivery dock in a manner that meets company standards for safety, security and productivity. Package Handler

UPS - Hartford, CT

September 2018 to April 2019

My main job was to load and unload packages, boxes, and general freight from trucks or other delivery vehicles.

Education

High school or equivalent in High School Diploma

Penn Foster High School - Hartford, CT

February 2017 to June 2019

Skills

• Warehousing (2 years)

• Picker Packer (2 years)

• Loading (2 years)

• Unloading (2 years)

• Production (2 years)

• Manufacturing Experience (2 years)

• Data Entry (2 years)

• Microsoft Word (3 years)

• Excel (3 years)

• Customer Service (1 year)

• General Labor

• Assembly Line

• Communication skills (3 years)

• Sales

• MS Office

• Salesforce

• Account Management

• Client Relationship Management (Less than 1 year)

• Lead Generation (Less than 1 year)

• Product Demos (Less than 1 year)

• Needs Analysis (Less than 1 year)

• Pipeline Management (Less than 1 year)

• Closing (Less than 1 year)

• Training & Development (Less than 1 year)

• Interviewing

• Marketing

• Outside sales

• Leadership

• B2B sales

• Recruiting

• Social media management

• Business development

• Digital marketing

• Strong communication (1 year)

• Great active listening skills (1 year)

• Strong time management and organizational skills (1 year)

• Problem solving and flexibility (1 year)

• Patient and empathetic attitude (3 years)

• Ability to handle pressure (1 year)

Languages

• English - Expert

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