RESUME

CAREER OBJECTIVE: To work in a service oriented organization where professionalism, customer management is their watch word. A company where potential is discovered and harnessed to provide value for clients, firms and to the Employer. I am a goal oriented individual whose aim is to meet organizational goals with endless determination.

PERSONAL DATA

Name: URHODE KEHINDE KEBSON

Date Of Birth: August 21st 1992.

Contact Address: Plot 130b Oba Aladejobi Street Off Oba Akinjobi Way, GRA, Ikeja Lagos State.

Marital Status: Married.

Gsm No: 070********, 080********

Postal Address: P O Box 1161 % Mrs Juliana Temidayo Urhode, Federal Government Girls College Benin City Edo State.

Email: adpibg@r.postjobfree.com

EDUCATIONAL QUALIFICATION

•Diploma In Credit Administration Management (Institute Of Finance And Banking Insurance) IFBL.(School of Banking Excellence, Enterprise Bank limited).

Victoria Island Lagos State.

•Bachelor of Science Degree (Geology) Second Class Lower Division.

University Of Benin,(2009).

•Wassce/ Neco.

Springfield High School Benin City Edo State. (2004).

EMPLOYMENT HISTORY/WORK EXPERIENCE.

EMPLOYER: HERITAGE BANK LIMITED, ILUPEJU EXPERIENCE CENTRE.

POSITION HELD: BUSINESS DEVELOPMENT OFFICER. (26TH AUGUST –DEC 2019.)

RESPONSIBILITIES.

•Monitoring past due account and contacting customers to make payment

•Responsible for calling credit customers who were 30days past due to set up payment plan.

•Assisted in developing guidelines for special recovery projects that were initiated from time to time

•Took incoming calls from credit customers to answer questions and make payments arrangement.

•Often put in a special team responsible for debt recovery on seriously delinquent accounts

•Investigate payments arrears in portfolio and code debtors appropriately in order to determine following collection process steps.

•Execute adequate and timely collection and instigate recovery activities in order to minimize risk cost and optimize returns.

•Business relationship management.

•Credit Structuring, Monitoring and Recovery.

•Marketing of Bank Products and Service.

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EMPLOYER: ENTERPRISE BANK LIMITED ILUPEJU BRANCH.(SEPT 2013 - 26TH JULY 2015).

POSITION HELD: BUSINESS DEVELOPMENT OFFICER

RESPONSIBILITIES.

•Assisted in developing some recovery guidelines that were adopted for years

•Part of team designated to handle seriously past due accounts.

•Acted as resources for customers who would come to the branch location to discuss credit accounts.

•Account creation and Deposit mobilization

•Risk asset Creation and loan Disbursement.

•Assisted in Loans restructuring/ tenor extension.

•Developing collection metric Report.

•Assist in ad-hoc and special projects.

•Negotiate payment arrangements with customers who have delinquents’ loans

•Prepare reports to send to customers whose accounts are delinquents and forward irreconcilable accounts for collection action.

•Record debtors and arrears history in order to ensure a complete file as a sound basis for decision making during collection/recovery.

•Ensure branch profitability through Risk Asset Creation on retails customers

and Deposit mobilization(CASA).

EMPLOYER: ACCION MICROFINANCE BANK

BOLADE OSHODI BRANCH (FEBRUARY 2011-AUGUST 2013)

POSITION HELD: TRAINEE LOAN OFFICER (TLO).

RESPONSIBILITIES:

Negotiating payments while continuing to build positive relationship with customers

Performed telephone contact with customers according to guidelines and standards to ensure payment

Managed collection efforts with a high level of persuasiveness and professionalism

Loan/Debt Recovery,

Monitoring of Non-performing loans

Loan disbursement credit evaluation

Monitoring loan performance with the use of credit bureau.

Creation of soft loan for the mass market clients

EMPLOYER: GODFAITH ENGINEERING COMPANY (2010)

POSITION HELD: CLIENT SERVICE EXECUTIVE

RESPONSIBILITIES:

Liaising with various clients in the course of contact extension.

Processing of procurement requirement.

Documentation of various contract agreements.

Monitoring Drilling Operation.

EMPLOYER: COMMUNITY SECONDARY SCHOOL (AMOZALLA AFFA UDI ENUGU STATE)

NATIONAL YOUTH SERVICE CORPS (NYSC) 2011-2012.

POSITION HELD: HEAD OF SCIENCE DEPARTMENT

RESPONSIBILITIES

Developing and preparing students for internal and external examination.

Coordinating and Conducting Science Practical and research for students.

Science career coach and student mentorship.

INTERPERSONAL SKILLS.

Excellent Communication skills

Good Customer relationship and Customer retention skill

Excellent managerial skills

Good negotiation skills

Conversant with usage of Basic computer programs (MS Word, MS excel).

Ability to work under pressure

Ability to work with little or no supervision.

COURSES ATTENDED:

Credit Programme, Customer Acquisition, Retail Banking, Corporate Banking and Investment.

INSTITUTE OF FINANACE AND BANKING INSURANCE (IFBL)

Customer service excellent management- ENTERPRISE BANK LIMITED.

Anti-money Laundering and Compliance – Datapro Consulting.

Customer Experience Management master class -STARSAPPIRE TRAINING AND CONSULTING.

Creditplus Application program- HERITAGE BANK.

Greenfield Consult- HERITAGE BANK

REFEREE.

Available on request.

Contact this candidate