~ References Available Upon Request ~

Allison Verrill, B.A. Biology

CHATTANOOGA, TN

adpi98@r.postjobfree.com 207-***-****

PROFESSIONAL SUMMARY

• 3+ years of healthcare experience: hospice care, community healthcare, and medical scribing. o Experience assisting in the Quality Department of an FQHC-LAL and 230-bed acute care hospital. o Experience using Cerner, eClinicalWorks (eCW), CareWARE 6 (CW) and NetSmart. WORK EXPERIENCE

Administrative Assistant – Hearth Hospice, Chattanooga, TN June 2021 – Present

• Assist Patient Care Managers with clerical tasks, as well as streamlining and improving clinical processes and office procedures.

• Run weekly & monthly reports to ensure Medicare/Medicaid standards are met. Complete audits for various visit types. Interim Quality and Compliance Assistant – Cempa Community Care, Chattanooga, TN June 2020 – May 2021

• Performed internal audits to help clinic meet Uniform Data System (UDS) measures and HRSA standards.

• Performed monthly evaluation of Client Satisfaction Survey including over 100 responses.

• Level 1 user for Policy Plus to help maintain and revise company policies and procedures.

• Improved Provider Peer Review process by creating Plan of Corrections.

• Improved Incident, Complaint and Grievance Reporting Procedure by creating and implementing standardized staff trainings.

• Ran weekly reports, including HIV Viral Load Suppression Report and No-Show Report to track adherence and retention.

• Served as front office back up for Clinic Administration Department.

• Member of Safety/OSHA Committee and Continuous Quality Improvement Committee.

• Assisted in COVID-19 testing events. Functioned as a scribe for lab paperwork, as well as a testing assistant.

• Managed and provided over 7500 COVID-19 test results to patients. Streamlined data collection and tracking process. Student Mentor for Disability Support Services – Southern Adventist University, Collegedale, TN Jan 2020 – May 2020

• Mentor and tutor for students diagnosed with autism spectrum disorder and in the Transition and Support Program (TSP). Medical Scribe – Tennova Healthcare/PhysAssist Scribes, Cleveland, TN June 2017 – April 2018

• Completed 500 hours. Scribed patient medical charts using Cerner EMR for Emergency Department physicians. Student Librarian – Southern Adventist University, Collegedale, TN Aug 2016 – May 2017

• Worked at the front desk to greet patrons, answer calls, respond to questions, and check out/in library materials. Quality Department Business Support – Littleton Adventist Hospital, Littleton, CO Feb 2016 – May 2016

• Observed and participated in a Joint Commission Survey. Assisted with secretarial tasks in the Command Center.

• Performed medical record audits and assisted with Quality Management meetings by creating PowerPoint presentations and taking meeting minutes.

Camp Counselor – Camp Lawroweld, Weld, ME Summer 2013-2016

• 24-hour supervision and guidance of pre-teen, teen, and blind adult campers. EDUCATION

• Southern Adventist University – May 2020—Bachelor of Arts in Biology, Chemistry Minor, Summa Cum Laude, Member of Distinguished Dean’s List every semester, Awarded Top Achievement Scholarship during Junior Year.

• Pine Tree Academy – June 2015—College Prep Diploma, Highest Honors, S.A. President, NHS member, Team Captain VOLUNTEER EXPERIENCE

• Hearth Hospice – Chattanooga, TN, January 2017 – June 2021, Invested over 60 hours visiting and supporting hospice patients and their families. Volunteer activities included friendly home visits to allow family members to focus on other tasks; routine phone calls/texts; writing letters to patients’ friends and family.

• Maxwell Adventist Academy – Nairobi, Kenya, July 2018 – April 2019, Student missions year spent working as a student aide and tutor for all high school subjects, grades 9-11. TECHNICAL SKILLS

• Experience using eCW, CareWARE 6 & NetSmart.

• Working knowledge of Medical Terminology.

• 2 years of data entry/auditing experience.

• CPR/AED/First Aid Certified through March 2022.

• Completed course in Leading Healthcare Quality and Safety.

• Completing Google Project Management Certification and a course in Data Management for Clinical Research.

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