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Relations Manager Social Media

Location:
Abuja, Federal Capital Territory, Nigeria
Posted:
December 02, 2021

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Resume:

IME DINDAM KILLI

Suncity Estate, Lokogoma, Abuja +234**********

PROFILE SUMMARY adpi2q@r.postjobfree.com

Meticulous Administrative Expert with relevant experience in contributing to organisational development. Skilled at

overseeing administrative processes, monitoring efficient office operations, updating and implementing workplace

policies, and managing official correspondence. Focused on delivering business objectives and goals.

Key Achievements

Improved office efficiency and customer service by overhauling previously haphazard filing system.

Reduced time spent on inventory by reorganizing the physical storage of supplies.

Developed public relations strategies which led to an increase in brand visibility.

EXPERIENCE

Administrative and Public Relations Manager

Technology House Limited, Gwarinpa, Abuja January 2018 September 2019

Created, updated, and maintained financial records, and other records and databases.

Updated office policies and procedures. Supported department managers, staff, and CEO.

Prepared travel arrangements for office staff and managers.

Oversaw and prepared expense reports and budgets.

Coordinated building and maintenance issues for general repairs.

Organized special functions and social events.

Prepared correspondence, documentation, and presentation materials.

Planned, developed and implemented Public Relations strategies.

Administrative Manager

Lystasha Communications Nigeria Limited, Nasarawa State June 2016 January 2018

Managed quality control and supervised operational work carried out by employees.

Instructed employees on work to be carried out and the methods to be adopted.

Provided guidance and training to team members to increase their performance.

Maintained order and discipline in the workplace.

Responded to customer enquiries and complaints.

Managed filing systems and recorded office expenditure.

Developed and implemented new administrative systems such as record management.

Customer Care Officer

Ronsberger Nigeria Limited, Garki, Abuja October 2015 May 2016

Received and recorded both incoming and outgoing business calls.

Processed and issued referrals and authorization codes to healthcare providers for both social and private health

insurance enrollees.

Responded to health insurance enrollee and care provider enquiries, complaints, and challenges.

Office Administrator

TL Cake Boulevard June August 2015

Supervised and coordinated activities of staff.

Maintained budgetary, inventory controls, and made recommendations to management.

Provided secretarial services to cross-functional teams and line managers.

Responded to enquiries from customers, attended to visitors and assisted other staff in the organization with their

enquiries.

Social Media Manager (Weewa App)

Roommate Software Limited 2014 2015

Monitored, and responded to App users often through social media outlets as Facebook and Twitter.

Advocated for the App in Social Media spaces, engaged in dialogues and answered questions where appropriate.

Developed a strategy and implemented a proactive process for capturing App users online reviews.

Monitored online ratings and responded accordingly.

Monitored trends in the Social Media, newspapers, magazines, journals, broadcasts, newswires and blogs, especially

for opportunities for App users.

Identified threats and opportunities in App user-generated content and reported notable threats to appropriate

management.

Promoted news stories and features to App users.

OTHER EXPERIENCES

Subject Teacher (NYSC) Government Secondary School, Lafia, Nasarawa State 2014 2015

EDUCATION

Bachelor of Arts in Linguistics, University of Nigeria, Nsukka 2013

PROFESSIONAL AFFILIATION

Associate Member, Institute of Advanced Research and Entrepreneurship Development 2015

HIGHLIGHT OF SKILLS

Administrative Management Driving Operational Effectiveness

Strategic Planning and Organisation Administrative Support

Public Relations Management Team Building and Leadership

Correspondence Management Complex Problem-Solving Skills

Policy Development Negotiation/Persuasion

Stakeholder Management Emotional Intelligence

Interpersonal and Communication Skills

2



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