Resume

Business Banker

Location:

Gaborone, Botswana

Posted:

December 02, 2021

Contact this candidate

Resume:

Neo Selaledi

P O Box ***

Gaborone

Botswana

M: +(267-**-**-****

EMAIL: adpi1v@r.postjobfree.com

LINKEDIN: @NEOSELALEDI

OBJECTIVE

I am a 27-year-old Graduate from AFDA (The South African School of Motion Picture Medium and Live Performance) in Cape Town. I am dynamic and results-oriented person with 6 years of experience in video production and editing. I also have 4 years of experience in the banking industry. I am a creative and deadline-driven person. I have had the privilege to be part of various teams both foreign and domestic in the creative industry and the banking industry, making me very diverse and adaptable. Possesses excellent time management and organizational skill. Works exceptionally well within cross-functional teams.

KEY SKILLS

Competencies

Call Centre skills

Communication skills

Customer care skills

Marketing and customer behaviour

Telephone skills and techniques

Knowledge of Sales & Business

Confident under pressure

Punctual

Meets deadlines

In depth knowledge of products such as Online Banking, Business Debit card, Savings accounts, EBucks and Pocket save

Commercial Account opening

Computer Technical Skills

Introduction to Computers

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Power-point

Internet & E-mail

Maximizer software

Knowledge of HOGAN

Knowledge of Fenix

Knowledge of ZOOM

Knowledge of LMS

Skills Training

Telephone Etiquette Training certificate

Information Security Training

Ethics and Business Conduct Training

Creating the Ultimate Customer Experience Training

Operational Risk Training

Portfolio Management Training

Other Skills

In-depth knowledge of video production

Well versed with the graphic designing principals to produce innovative and rich content

Dynamic team player, Strong ability to work independently

Proven high abilities to be efficient, multi-tasked, dependable and reliable worker

AWARDS

Service Award (November)

Service Award (December)

Employee of the Month (January)

Employee of the Month (February)

Employee of the Month (March)

Service Excellence Award

QUALIFICATIONS

BACHELOR OF ARTS (BA) MOTION PICTURE MEDIUM

(AFDA) – CAPE TOWN, 2011-2014

Modules covered included Directing, Writing, Visual Effects, Sound engineering, Editing and Producing.

OTHER QUALIFICATIONS & TRAINING

CERTIFICATE:

UDEMY – BOTSWANA, 2021

BUSINESS MODEL INNOVATION

CUSTOMER EXPERIENCE MANAGEMENT

CUSTOMER SUCCESS

DIGITAL MARKETING

DIGITAL MARKETING MASTER CLASS

EMOTIONAL INTELLIGENCE

BUSINESS MBA

DIPLOMA IN MODERM APPLIED PSYCHOLOGY

CUSTOMER SERVICE STRATEGY

FINANCIAL ANALYST

INVESTMENT BANKING COURSE

FINANCE MANAGER COURSE

CFA LEVEL 1 BOOTCAMP (PART 1 & 2)

STRATEGY – BUSINESS ANALYSIS

WORK EXPERIENCE

CLIENT SERVICE REPRESENTATIVE - FNB BUSINESS SEGMENT (COMMERCIAL)

FIRST NATIONAL BANK BOTSWANA, GABORONE : DEC 2018 – PRESENT

Responsibilities

Assist with projects and campaign activities for marketing and selling products.

Provision of correct and error free execution of sales processes in account opening, up-selling and cross –selling of FNB products

Assist in disseminating product knowledge to customers to achieve sales results

Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell)

Execute activities within risk and compliance requirements

Achieve competence against all key result areas required.

Uphold and implement the FNB Service Standards by helping customers to understand how best to use the bought product solutions ensure that customers are served promptly and efficiently

Play a role in developing a stronger “customer experience” mind set & culture within the business.

Adherence to FNB Golden Rules

Dealing with and handling banking needs for commercial customers.

Became a champion for the Technical Service Department

Spearheaded a KYC Remediation Project

Conducted several training sessions with 50+ people

Created a training pack to be used and rolled out throughout the Commercial department and RMB (Rand Merchant Bank)

Became a champion for introducing a new system into FNB Botswana and designing a Confirmation Template to be used by the Commercial team and RMB (Rand Merchant Bank) for Audits

CONTACT CENTRE AGENT - CONTACT

FIRST NATIONAL BANK BOTSWANA, GABORONE : APR 2018 – NOV 2018

Responsibilities

Assist with projects and campaign activities for marketing and selling products.

Provision of correct and error free execution of sales processes business accounts, up-selling and cross –selling of FNB products

Assist in disseminating product knowledge to customers to achieve sales results

Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell)

Execute activities within risk and compliance requirements

Achieve competence against all key result areas required.

Uphold and implement the FNB Service Standards by helping customers to understand how best to use the bought product solutions ensure that customers are served promptly and efficiently

Play a role in developing a stronger “customer experience” mind set & culture within the business.

Adherence to FNB Golden Rules

Dealing with and handling banking needs for private customers.

Breaking down Data sent through from BIU

Profiling Customers based on the characteristics of the Campaign

Selling products to Businesses & Personal Accounts

SERVICE CONSULTANT – STUDENT CENTRE

FIRST NATIONAL BANK BOTSWANA, GABORONE : JUN 2017 – MAR 2018

Responsibilities

Assist with projects and campaign activities for marketing and selling products.

Provision of correct and error free execution of sales processes in account opening, up-selling and cross –selling of FNB products

Assist in disseminating product knowledge to customers to achieve sales results

Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell)

Execute activities within risk and compliance requirements

Achieve competence against all key result areas required.

Uphold and implement the FNB Service Standards by helping customers to understand how best to use the bought product solutions ensure that customers are served promptly and efficiently

Play a role in developing a stronger “customer experience” mind set & culture within the business.

Adherence to FNB Golden Rules

Dealing with and handling banking needs for private customers.

EDITOR & CAMERA OPERATOR

DEE-ZONE PRODUCTION, GABORONE : APR 2016 – JUN 2018

Working for this production company, I was further exposed into the entertainment industry in Botswana. I was able to be part of several shoots all over Botswana as part of TV shows and Documentaries that Aired on National Television Such as;

Letlhabile

Pula Power

Good Morning Africa

Ntwakgolo

CHIEF VIDEO EDITOR

PERFECT PRODUCTION, CAPE TOWN : JAN 2014 – APR 2016

During my time in my role here, I was fortunate enough to work on multiple styles of video mediums. Such as;

Promotional Videos for Various Events, Brands & Businesses

Music Videos

Online TV Shows

1.VIDEOGRAPHER & EDITOR

GENDER DYNAMIX, CAPETOWN : APR 2014 – JUNE 2014

My role in this project was to film and edit together a 13-hour gender-swap surgery (First of its kind in South Africa). The video was then to made into a tutorial video to be used in medical schools in Europe.

HOBBIES AND INTERESTS

Exercising

Videography

Photography

Video Games

Going to Church

Travelling

Learning New Skills

REFERENCES

David Ireton

Made Agency

Head of Brand Experience