Bar Manager Customer Service
Resume:
Glenis Ivon Dilbert Forbes
Senior Office Administrator
Charismatic entrepreneur and with result oriented professional 18+ years of experience in office management, administration and supervision. Provides Confident when communicating with customers and Staff, ensure compliance with Company objectives and Collaborate well with all organization levels **********@*****.*** +504-******** Puerto Cortes, Honduras EDUCATION
Bachelor’s degree in computing
Sagrado Corazon de Jesus
01/1993 - 11/1998,
EXPERIENCIA LABORAL
Accounting and Finance/cashier
Comercial Cortes
12/1998 - 06/1999, Puerto Cortes
We implementing and maintaining internal financial controls and procedures.
Administer accounts receivable and accounts payable from our banks and customers Day-to-day supervision of operating. Worked well independently and on a team to solve problems. Food and Quality Supervisors
at Casa Proveedora Phillips
02/2001 - 03/2004, San pedro Sula, Zip Calpules
Cooperate with designers to create clean interfaces and simple, intuitive interactions.
We develop projects concepts and maintain high standards of hygiene optimal workflow.
Complete detailed programming and development tasks for front public and internal. carry out quality assurance test to discover errors and optimize resources.
Bar Waitress /Asst. Bar manager
at Louis Hellenic Cruise
03/2005 - 12/2008, Cyprus Limassol-Greece
We learned to lead a team of 139 permanent giving a target on daily bases and receiving 9% customer Feedback evaluation. Responsible for the smooth running of the Bar & its business performance. Maintaining high standards of spirits & wines, food, service.
Managed nightclub operations and administration including scheduling, reports, inventory and customer service complience company stardars improve 99% positive results.
Office administrator /Housekeeper
at Mediterranean Shipping Company
12/2008 - 04/2020, Miami Florida-Italy Sorrento
Worked well independently and on a team to solve problems. Organized and prioritized work to complete assignments in a timely, efficient manner.
Daily Stock Control and full weekly audit. HR responsibilities including recruitment, training and development of staff.
Organizing the daily rotation and duties of the personnel. All other certification (including visas etc.) required. SKILLS
Leadership Skills Fast Learner Customer Service
Computer Skills Staff Coordination
Communication Skills Administrative Skills
PERSONAL PROJECTS
Now looking for a new & challenging managerial position, one which will make best use of my existing skills & experience and also further my personal development.
Knowledge of food, drink and retail development.
Ability to present and persuade in an articulate fashion. Strong customer-facing skills.
CERTIFICADOS
Customer Service Tools (04/2021 - 04/2021)
Online Marketing (09/2020 - 09/2020)
Food Safety in Catering (02/2007 - 02/2007)
Hygienic Food Handling (05/2004 - 05/2004)
Technique Waiter (05/2004 - 05/2004)
Technique American Bar (04/2004 - 04/2004)
Technique Housekeeper (04/2004 - 04/2004)
Orientation Center for human resources (05/1997 - 05/1997) Informatics Seminar (09/1995 - 09/1995)
ACHIEVEMENTS
Bar Department
Basic Safety Training (BST) and all other certification and documentation in force at the time of engagement . Purchasing plans to cover needs, Customer deliveries, Troubleshooting.
Retail s Department
Daily and weekly reconciliation of sales/ end of week/ payroll. Providing support to the Retail Managers.
Office Department
Analyzing data and drawing conclusions for the business. Inspiring bar staff to deliver prompt, friendly and efficient service at all times. Documented and certified in Food Safety where this relates to beverages and bars IDIOMAS
Spanish
Competencia Nativa o Bilingüe
English
Competencia Nativa o Bilingüe
Italian
Competencia Limitada de Trabajo
Portuguese
Competencia Profesional de Trabajo
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Achievements/TasksLogros/Funciones
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