Customer Service Sales Associate
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Professional Summary
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Hi, I'm Krystal Clark.
Compassionate Direct Support Professional with 6 years of performance supporting populations. Interacts with patients in diverse settings, including community, family, or individual homes and adult care facilities. Administers medications and supports ADLs aligned with care plans and provides companionship to promote overall health and wellbeing.
************@*****.***
52 Ferncliffe Dr, Rochester
, NY 14621
Companionship
Client care
Care delivery
Community integration
support
Support plan management
Verbal communication
Prioritization
Creative thinking
Planning
Organization
Teamwork
Problem resolution
Customer service
DIRECT SUPPORT PROFESSIONAL Oct 2020 Current
Lifetime Assistance, Rochester, Ny
Monitored and assisted with daily living activities, including bathing, grooming, and room care.
Delivered personal care and support aligned with individual support plans.
Supported level of care that enhanced patient health, safety, dignity, and contentment.
Trained and educated in areas of personal care, communication, and social skills development.
Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments.
Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions.
HOME HEALTH AIDE NURSE'S ASSISTANT Sep 2020 Oct 2021 Professional care for seniors, Rochester, Ny
Reduced emergency incidents by carefully monitoring patients and reporting physical or mental changes to [Job title]. Built relationships using conversation and companionship as well as offering friendly reminders for medication and doctor visits.
Avoided patient misunderstandings by discussing and demonstrating care techniques for assistance.
Provided personal care at patient homes according to prescribed treatment plans.
Maintained confidentiality concerning treatment and personal information.
Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature. Supported the social and emotional needs of patients by K
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providing caring companionship.
Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Responded appropriately to symptoms and behavior.
Monitored intake of food and medication and alerted staff to deterioration in patient conditions.
PROFESSIONAL COMPANION Aug 2020 Oct 2021
Home instead, Rochester, Ny
Assisted with communication skills and needs.
Maintained case notes to document resident progress and condition.
Assisted residents in managing daily living including lifting, bathing, and feeding support.
Collaborated with peers and medical teams to support resident care plans, working under RN's supervision.
Crafted activities enjoyed by residents, with creative programs, including game nights, concerts, card games, makeover sessions, and physical activities.
Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans.
Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease.
Transported clients to doctor's offices and grocery stores. Trained family members exceptional bedside care and daily living support for loved ones.
Cleaned and organized living spaces to provide each person with the best environment for health and wellness.
Provided companionship throughout day, engaging clients in conversation and activities.
Observed self-administration of medications to adhere to medication regimen.
Performed household chores to ensure cleanliness, safety, and livability.
CUSTOMER SERVICE ASSOCIATE Jun 2006 Aug 2021
Walmart, Rochester, Ny
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Trained new associates on store programs and policies. Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation. Assisted with receiving, product pricing, and stock replenishment.
Answered calls or emails from customers and assisted with special requests or resolving complaints.
Followed established protocols for escalating customer complaints to management.
Exceeded requirements in providing products and services to customers at all times.
Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.
Provided expert service by communicating information to customers and following up on promises.
Merchandised products according to planograms and display instructions and assisted with store recovery.
Adhered to inventory control practices, recording stock moves on handheld devices to provide real-time updates to stock levels. Processed refunds and exchanges in alignment with store policies.
Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
Prepared order sheets and sent out invoices and statements for payments due.
Supported loss prevention team by verifying proper inventory control procedures and monitoring store areas for theft or damaged products.
Addressed customer concerns and provided timely resolution to mitigate complaints.
Answered incoming telephone calls and provided information regarding store hours, location, and policies.
Advised customers on status of merchandise ordered and arranged for pickup and delivery.
DIRECT SUPPORT PROFESSIONAL Jan 2015 Apr 2019
Maximum health care, Rochester, Ny
Communication and Resolving all support needs
Identified customer needs by reviewing account information and conducting needs assessments.
Handled customer situations by making amicable decisions for customers and company.
Resolved customer issues quickly to recapture the customer's loyalty.
SALES ASSOCIATE Jun 2004 Jul 2007
Bon-ton, Rochester, Ny
Restocked front lanes and displays, following established merchandising procedures and standards.
Provided accurate information to help customers quickly navigate store and acquire items for purchase.
Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
Unboxed and restocked merchandise into attractive displays. Education
Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences. Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
Welcomed guests and offered quick assistance to handle diverse needs.
Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.
Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal. HOME HEALTH AIDE
Mar 2021
Genesee regional home care of Ontario County, Ontario, NY HIGH SCHOOL DIPLOMA
Jun 2005
East high school, Rochester, NY
ASSOCIATE OF SCIENCE - COMMUNICATION
Monroe Community college, Rochester, Ny
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