Duke Energy Corporation

DWIGHT H WELSH

*** ****** ****** ******, ** ***** · 910-***-****

******.*****@*****.*** · https://www.linkedin.com/in/dwight-welsh-603b5a33

Having worked in the Information Technology Field for over 30 years I have developed an extensive knowledgebase of skills and abilities.

Key focus has included, but is not limited to; a wide variety of computers, printers, networks, software, and user support across a broad spectrum of applications and hardware devices.

Most recently I worked as a Business Systems Engineer/ Analyst for The Ventura Group supporting the Department of Veterans Affairs Workforce Management & Consulting Office, including personnel across the country at more than 150 hospitals.

I am sure that my extensive experience in the Information Technology Spectrum and valuable skills and insights gained over the years, make me a valuable asset to any organization.

EXPERIENCE

SEPTEMBER 2020 – PRESENT

MANAGEMENT ANALYST, The Ventura GROUP

Provide Help Desk, HRIS, and HCM Support to the Department of Veterans Affairs.

Provide Analyst Support to Workforce Strategy & Standardization Office under Department of Veterans Affairs.

Maintain daily, weekly, monthly data logs and track daily, weekly tasks.

Provide support for ad-hoc requests that are beyond scope of project.

Support both internal and corporate initiatives and customer-facing projects.

Analyze and develop business systems equipment and needs to improve the Ability of the business to be able to communicate effectively and securely both over the web and via telephone.

Recommend changes to existing systems, networks, and peripherals to ensure the business is competitive in the marketplace.

ASSIST THE BUSINESS IN DEVELOPING STRATEGIES FOR IMPLEMENTING CHANGES AND ENSURE THOSE CHANGES ARE SUCCESSFUL.

SUPPORT GEOGRAPHICALLY-DISPERSED NATIONAL USER COMMUNITIES WITH VARIOUS IT ACCESS, RECORDS MANAGEMENT, AND OTHER CRITICAL OPERATIONAL REQUESTS.

SEPTEMBER 2014 – SEPTEMBER 2020

BUSINESS SYSTEMS ENGINEER, CIDVER Corp

Support both internal and corporate initiatives and customer-facing projects. Analyze and develop business systems equipment and needs to improve the Ability of the business to be able to communicate effectively and securely virtually and in-office.

Consolidate, analyze, and compile student data for the Department of Veteran’s Affairs Human Resources Development and Training.

Recommend changes to existing systems, networks, and peripherals to ensure the business is competitive in the marketplace.

Assist the business in developing strategies for implementing changes and ensure those changes are successful. Support geographically-dispersed national user communities with various IT access, records management, and other critical operational requests.

MAY 2014 – SEPTEMBER 2014

LEAD INSTALL TECHNICIAN, Field solutions LLC

Provided support to Caterpillar Production Site in Charleston, SC.

Responsible for setting technicians daily schedule.

Responsible for ensuring all machines were properly Imaged with appropriate Operating System and Software.

Responsible for ensuring End User information was properly transferred to new machine

Responsible for ensuring all removed machines were properly Wiped of all Operating System and Software.

Responsible for providing daily/ weekly status updates and progress reports.

Reported directly to Local Team Lead

SEPTEMBER 2013 – APRIL 2014

IT COPIER TECH, Field solutions LLC

Provided support to Duke Energy Corporation Site in Hartsville, SC

Troubleshoot and resolve variety of Technology issues across a wide spectrum;

Printer/ Copier

Software

Hardware

Network

Supported upgrades and replacement of components

Image Computers to system specifications

Set-up and configured facilities (e.g., cabling)

OCTOBER 2010 – SEPTEMBER 2013

IT SUPPORT TECH, Public Schools of Robeson County

Troubleshoot and resolve variety of Technology issues across a wide spectrum;

Printer/ Copier

Software

Hardware

Personal equipment, including PC’s, Macs, Laptops

Network

Supported upgrades and replacement of components

Image Computers to system specifications

Set-up and configured facilities (e.g., cabling)

AUGUST 2005 – OCTOBER 2010

IT DIRECTOR, FLORA MACDONALD ACADEMY

Responsible for the facility networking and computer support along with administrating the Server. Created student, teacher, & other staff accounts for access to the network. Controlled access to the network both wired and wireless through the use of various applications and hardware devices. Was responsible for determining which software applications and hardware devices were to be procured for the school.

EDUCATION

NOVEMBER 2015

MASTERS IN INFO SYSTEMS MANGEMETN, University of Phoenix

Completed Degree program with 3.75 GPA

DECEMBER 2011

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY (NETWORKING), University of Phoenix

Completed degree program with 3.31 GPA

SKILLS

Business Systems Analysis

Business Document Development and Analysis

Business Data Research and Analysis

Agile Certified

Computer Troubleshooting & Repair

Network Support

Network Cabling

HDI -CSR Certified

ACTIVITIES

I am a Veteran with over 14 Years active duty service in the United States Army.

I am very active in my church and am always looking for ways I can help others who may be having it more difficult than me.

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